ClinicFlow
Overview
ClinicFlow is an AI answering service specifically designed for medical offices, particularly surgical and procedural specialties like orthopedics, spine, and pain management. It provides 24/7 phone coverage, answering every call instantly in multiple languages. The service handles appointment scheduling directly within the practice’s EMR system, answers routine patient questions (e.g., directions, prep instructions, insurance participation), documents clinical calls, and escalates urgent symptoms to on-call clinicians via secure text with a summary. ClinicFlow aims to resolve calls rather than just taking messages, reducing front desk burden and improving patient experience. It is built to be HIPAA-compliant by design, with Business Associate Agreements (BAAs) in place, and integrates with major EMRs like Epic, athenahealth, eClinicalWorks, ModMed, and AdvancedMD. ClinicFlow was founded by a practicing spine surgeon, emphasizing its clinical understanding and workflows.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- 24/7 AI Answering Service in 28 languages
- EMR Scheduling (books, reschedules, cancels, confirms appointments directly in EMR)
- Documented Clinical Calls (summarizes non-urgent clinical concerns into EMR messages)
- On-Call Escalation (urgent calls reach on-call clinician via secure text with summary link)
- Routine Question Resolution (answers questions about directions, prep, insurance, referrals, prior-auth status)
- Referral Management (calls referred patients and books appointments automatically)
- Prior Authorization Automation (submits patient notes and imaging reads for prior auth)
- Pre-Op & Post-Op Calls (outbound calls to confirm protocols, answer questions, route clinical concerns)
- Global-Period Awareness and Injection-Series Logic for scheduling
- Workers' Comp Intake
Use Cases
- Automating patient intake and triage for surgical practices
- Providing 24/7 phone coverage and appointment scheduling
- Handling after-hours calls and urgent clinical escalations
- Reducing front desk burden and missed calls
- Streamlining referral management and prior authorization processes
- Improving patient experience with instant, multilingual support
Details
| Category | N/A |
| Pricing |
$100 per provider per month for 24/7 coverage, or $50 per provider per month for nights-and-weekends coverage, plus $0.20 per minute of coverage.
|
| Deployment | Cloud-based, US-based cloud infrastructure. |
| Compliance | |
| BAA Available | Unknown |
| HIPAA Compliant | Unknown |
| FDA Status | Unknown — unknown |
| Integrations | |
| EHR | Not specified |
| Specialties | All specialties |
Ratings & Reviews
No reviews yet. Be the first to review this tool!
Rate ClinicFlow
Videos
Product demos, reviews, and walkthroughs for ClinicFlow.
No FAQs available yet for this tool.