Bright.md SmartExam
Available upon request
Regulatory Status Disclosed
Overview
Bright.md SmartExam (now part of Evernorth’s MDLIVE and 98point6 Technologies) is an asynchronous virtual care and clinical automation platform designed to streamline the patient-intake and clinical evaluation process. It acts as a digital clinical assistant, enabling healthcare systems to manage low-acuity conditions without requiring synchronous video or phone visits.
The platform is built for:
- Primary Care and Urgent Care: To triage and manage common, low-acuity medical conditions.
- Health Systems and Virtual Clinics: To optimize provider capacity and route patients to appropriate care pathways.
Workflow Integration and Capabilities:
- Dynamic Patient Interviews: Patients complete an AI-driven, evidence-based online interview that adapts in real time based on their symptoms and medical history.
- Clinical Decision Support: The system synthesizes patient responses and relevant electronic health record (EHR) data to generate a comprehensive chart note and a recommended treatment plan for clinician review.
- EHR Integration: Automatically populates clinical documentation, such as SOAP notes, directly into major EHR systems to minimize manual entry.
- Intelligent Routing: Evaluates patient answers to identify high-acuity symptoms, automatically escalating complex cases to in-person or video-based care when necessary.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-powered asynchronous virtual care platform
- Automated patient interviews
- Generates chart-ready SOAP notes with provisional diagnoses
- Supports over 450 low-acuity conditions
- EHR integration (Epic, Cerner, Athena, in-house systems)
- Automates order entry, billing, and patient follow-up
- Increases provider capacity (up to 10-15x)
- Reduces care delivery costs (up to 90%)
- Patient navigation and triage to optimal care pathways
- Multilingual support (e.g., Spanish patient interview translated to English SOAP note)
Use Cases
- Efficiently managing low-acuity conditions
- Reducing administrative burden for clinicians
- Expanding patient access to care
- Streamlining virtual primary and urgent care visits
- Triaging patients to appropriate care modalities (virtual, in-person, specialty)
- COVID-19 screening and evaluation
What Physicians Need to Know
Ambient Listening Capability
Bright.md's SmartExam is an asynchronous virtual care platform, meaning it does not utilize ambient listening during a live patient-provider conversation. Instead, it gathers patient information through a dynamic, AI-guided online interview that patients complete on their own time.
EHR Auto-Population
SmartExam automates the creation of a chart-ready SOAP note with a provisional diagnosis and treatment plan, which is then automatically updated in the patient's EHR once approved by the provider. It integrates with major EHR systems like Epic, Cerner, and Athena, as well as in-house systems.
Note Template Customization
While Bright.md provides pre-built clinical content and protocol-driven modules for over 450 low-acuity conditions, the platform emphasizes its proprietary clinical content and evidence-based algorithms. The system generates structured chart notes, coding suggestions, and provisional care plans.
Specialty-Specific Models
Bright.md's SmartExam is designed to manage over 450 low-acuity conditions, covering more than 50% of all primary and urgent care visits. The platform's clinical content is evidence-based and regularly updated.
Dictation Accuracy Rate
Bright.md's SmartExam does not rely on dictation. Instead, it uses an AI-driven patient interview to collect information, which is then processed into a structured note.
Real-Time vs Post-Visit Processing
Bright.md operates on an asynchronous model, meaning the patient completes an online interview at their convenience. The system then processes this information to generate a chart-ready SOAP note and provisional diagnosis for the provider to review and approve, often in less than two minutes of provider time.
Multi-Speaker Recognition
As an asynchronous platform that relies on patient-completed interviews rather than live conversations, multi-speaker recognition is not an applicable feature for Bright.md SmartExam.
Note Turnaround Time
SmartExam significantly reduces provider documentation time, allowing them to deliver care for low-acuity conditions in less than two minutes per patient. The system automates 90% of primary care delivery effort, including charting, order entry, coding, and billing.
Chart Review Features
The platform automatically pulls information from the patient's EHR and presents it to the reviewing provider in a chart-ready SOAP note with a provisional diagnosis and treatment plan. Providers can then approve, customize, or escalate the care plan.
Physician Tip
Bright.md SmartExam is ideal for streamlining care for common, low-acuity conditions, freeing up provider time for more complex cases. Leverage the asynchronous nature to manage patient flow efficiently and offer convenient care options. Review the AI-generated SOAP notes and provisional diagnoses for accuracy and customize treatment plans as needed before EHR auto-population. The system's ability to handle over 450 conditions can significantly increase provider capacity.
Bright.md SmartExam offers robust integration capabilities with leading EHR systems, including Epic, Cerner, and Athena, as well as custom-built EMRs. This ensures a seamless flow of patient data, automated chart updates, and efficient billing processes.
Details
| Category | Documentation & Scribing, Patient Intake & Forms, Telehealth & Virtual Care |
| Pricing |
Available upon request
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status |
No AI-estimated Bright.md's SmartExam is a clinical decision support tool and not a diagnostic device, therefore it is not FDA regulated. |
| Integrations | |
| EHR | Not specified |
| Specialties | Emergency Medicine, Family Medicine, Internal Medicine |
What the Web Says
Bright.md SmartExam is generally well-regarded by healthcare providers and IT professionals for its ability to streamline virtual care and improve efficiency. It's an asynchronous telehealth platform that automates patient intake and clinical interviews, allowing providers to review comprehensive patient data before making a diagnosis or treatment plan. Reviews highlight its ease of use for both patients and clinicians, and its potential to reduce provider burnout.
Overall: PositiveStrengths
- Automates patient intake and clinical interviews, saving provider time.
- Improves efficiency and throughput for virtual care.
- Reduces administrative burden and potential for provider burnout.
- User-friendly interface for both patients and clinicians.
- Provides comprehensive, structured patient data for providers.
- Supports a wide range of common conditions.
Limitations
- May not be suitable for complex or urgent cases requiring real-time interaction.
- Integration with existing EHR systems can sometimes be a challenge.
- Reliance on patient input means potential for incomplete or inaccurate information.
- Some providers might prefer direct patient interaction for certain cases.
- Cost can be a consideration for smaller practices or organizations.
- Limited information on specific pricing models publicly available.
Based on reviews from: G2, Capterra, Healthcare IT News, Reddit (healthcare IT discussions), Bright.md official website (for product information)
Last updated: 2026-09-13
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Press & Coverage
GeekWire
Bright.md raises $8M for virtual healthcare service that can help with COVID-19 related care
Bright.md secured $8 million in Series C funding to expand its AI-powered SmartExam platform, which gained traction for screening patients with COVID-19-like symptoms and has helped identify over 1,200 patients needing further evaluation.
2020-03
PR Newswire
Bright.md COVID-19 Screening Products Help Save Thousands of Provider Hours During Pandemic Crisis
Bright.md launched free COVID-19 screening tools and a streamlined SmartExam Light with URI care to help health systems manage patient demand and conserve provider hours during the pandemic.
2020-03
PR Newswire
Genesis Health System Expands its Digital Health Strategy with Bright.md's SmartExam
Genesis Health System partnered with Bright.md to implement SmartExam, expanding virtual care options for patients in Iowa and Illinois for hundreds of low-acuity conditions.
2020-08
Becker's Hospital Review
Iowa health system expands digital strategy with new partnership
Genesis Health System is utilizing Bright.md's SmartExam to enhance its telehealth offerings, providing online medical interviews and clinical decision support for various conditions.
2020-08
Medindia
Bright.md launches new virtual care module to help treat Gastroesophageal Reflux Disease
Bright.md added a new module to its SmartExam platform to help treat Gastroesophageal Reflux Disease (GERD), allowing patients to receive same-day treatment through a clinically dynamic questionnaire.
2019-05
HIT Consultant
Bright.md Raises $8M to Expand AI-Powered, Asynchronous Virtual Care
Bright.md closed an $8 million Series C funding round to expand its AI-powered SmartExam platform, which acts as a virtual physician's assistant for over 450 low-acuity conditions.
2020-03
Moeller Ventures LLC
Connected Health: Telemedicine Patent Landscape - Part 2
Bright.md's SmartExam, an AI-powered care automation platform, helps primary care groups automate up to 90% of provider time for low-acuity conditions, increasing efficiency and capacity.
2020-04
Becker's Hospital Review
297+ telehealth companies to know | 2024
Bright.md's SmartExam is highlighted as a virtual physician's assistant that automates care and communication, eliminating up to 90 percent of provider time on low-acuity conditions.
2024-06
Videos
Product demos, reviews, and walkthroughs for Bright.md SmartExam.
Bright.md - AI COVID-19 Screening and Telehealth Challenges
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Frequently Asked Questions
Bright.md SmartExam automates the patient intake process, gathering chief complaints and medical history through an adaptive interview. This information is then structured and presented to the physician as a concise, pre-populated clinical note, significantly reducing the need for manual scribing and improving documentation efficiency.
Bright.md SmartExam is designed to generate comprehensive and accurate documentation that supports medical-legal requirements and appropriate billing codes. The physician ultimately reviews and attests to the accuracy of the generated note, maintaining their responsibility for the patient record.
Yes, Bright.md SmartExam offers integrations with various EHR systems. This allows for the smooth transfer of the generated clinical notes directly into the patient's chart, minimizing duplicate data entry and streamlining workflows.
While SmartExam automates much of the documentation, it's primarily focused on common, low-acuity conditions. For complex cases, nuanced patient discussions, or procedures requiring detailed descriptions, physicians will still need to add specific manual charting to ensure a complete and accurate record.
Bright.md SmartExam typically operates on a subscription-based model, which can offer a more predictable and potentially lower cost compared to the hourly wages and overhead associated with traditional medical scribes. Its pricing is generally competitive with other AI-driven solutions, with the value proposition centered on efficiency and scalability.
Several alternatives exist, including other AI-powered scribes and virtual scribe services. These alternatives may differ in their AI methodology (e.g., natural language processing vs. structured interviews), integration capabilities, and the level of human oversight involved in the documentation process.
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| Last Verified: 2026-06-11 | First Added: 2026-06-11