Connect America
About Connect America
Connect America is a leading provider of connective care solutions, leveraging AI-assisted digital health and safety platforms to empower aging adults and vulnerable populations to live safely and independently at home. Their comprehensive platform, Connect America Home™, integrates personal emergency response systems (PERS), remote patient monitoring (RPM), and medication management with a suite of tech-enabled services. This includes AI-enabled virtual assistance (named Esper) and support for social determinants of health (SDoH) needs.
For physicians, Connect America’s solutions offer robust analytics through their CareSage platform, providing insights into critical changes in a patient’s health, activity, and mobility. This data-driven approach aims to facilitate more informed clinical decision-making, enable timely interventions, and ultimately lead to better patient outcomes, reduced hospitalizations, and lower care costs. The AI virtual health assistant, Esper, helps with patient outreach and engagement, supporting adherence to remote care programs and reducing administrative burden for clinical staff. Connect America partners with healthcare organizations and health plans to deliver these solutions, supporting value-based care outside traditional settings.
Focus Areas
Business Intelligence
| Key Investors | Rockbridge Growth Equity, Falcon Investment Advisors, Goldman Sachs, Arcadia Investment Partners, Onex, Upsher Management Company, The PGIM Private Capital |
| Partnerships | HealthShare Exchange (HSX), Uber Health |
| Acquisitions | Tunstall Americas, 100Plus, Philips Aging and Caregiving (ACG) business (including Lifeline) |
| Technology | Cloud-native, AI-enabled digital health and safety platform (Connect America Home™) integrating PERS, RPM, medication management, and analytics. Features an AI virtual health assistant (Esper). |
What Physicians Need to Know
For physicians, Connect America's tools can significantly enhance patient care by providing continuous remote monitoring and early intervention capabilities for chronic conditions. The AI-enabled virtual assistant, Esper, can offload administrative burdens by handling routine patient engagement, medication reminders, and data collection, allowing your staff to focus on direct patient interaction. The CareSage analytics platform offers actionable insights into patient health trends, enabling more informed clinical decision-making and proactive care. This integrated approach can lead to improved patient adherence, better health outcomes, reduced hospitalizations, and optimized workflows, ultimately maximizing reimbursement and improving quality scores.
Connect America's Remote Patient Monitoring (RPM) solution integrates directly with Electronic Health Records (EHR) to provide automatic biometric updates, ensuring seamless implementation and supporting existing clinical workflows. Their platform is designed to be a comprehensive end-to-end solution, simplifying the implementation and management of RPM programs.
What the Web Says
Connect America offers medical alert systems and remote health monitoring services. Product reviews indicate that their systems provide good value, especially for households with multiple seniors, and offer basic features like two-way voice communication and reliable, waterproof devices. However, some users find the systems to be bare-bones, lacking advanced features like automatic testing, carbon monoxide/smoke detection, or smartwatch-style devices. Employer reviews are mixed, with some employees appreciating advancement opportunities, remote work options, and supportive management, while others express concerns about pay, benefits, and a focus on profit over patient care.
Overall: MixedStrengths
- Affordably priced medical alert systems.
- Good value for households with two seniors, as in-home units come with two help buttons.
- Owns call centers with multilingual staff.
- Simple pricing with no setup fees or long-term contracts after an initial period.
- Offers advancement opportunities and flexibility in some roles.
- Allows remote work for some positions.
Limitations
- Medical alert systems are considered bare-bones and lack modern, high-tech features like automatic testing or CO/smoke detection.
- Mobile units may not live up to battery life claims and lack urgent care services.
- Customer complaints include billing issues, limited service coverage, faulty systems, and difficulty obtaining refunds.
- Some employees report concerns about fair pay and the high cost of benefits.
- Perceived focus on chasing money rather than quality patient care by some employees.
- Negative experiences with management and overall satisfaction reported by some employees.
Based on reviews from: MedicalAlert.org, Indeed.com, Reddit, PCMag, Retirement Living, Better Business Bureau, InHerSight
Last updated: 2026-09-10
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