eClinicalWorks EHR
Overview
eClinicalWorks offers a comprehensive, cloud-based Electronic Health Records (EHR) system designed to streamline workflows and enhance patient care for medical professionals across various specialties. The platform integrates advanced AI-powered features directly into its core system, including ambient scribing through Sunoh.ai, an AI Assistant for optimizing daily workflows, and AI automation for tasks like fax management.
Beyond its robust EHR capabilities, eClinicalWorks provides a suite of integrated solutions such as Telehealth, Patient Engagement software (including self-scheduling, check-in, secure messaging, and the healow app suite), and Revenue Cycle Management (RCM) services. The system is built to support value-based care initiatives by helping practices understand disease patterns, accurately assess risk, and promote better patient outcomes.
Interoperability is a key focus, with support for FHIR APIs for both patient-centric and provider-centric applications, enabling seamless data exchange with third-party systems. The platform also features healow Genie, an AI-powered contact center solution for round-the-clock patient call management.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-powered EHR (V12 + AI)
- Ambient Scribing (Sunoh.ai)
- AI Assistant for workflows
- AI Automation (e.g., fax management)
- Cloud EHR System
- Telehealth Solutions (healow TeleVisits)
- Patient Engagement (self-scheduling, check-in, secure messaging, patient portal, healow app suite)
- Revenue Cycle Management (RCM)
- Population Health Management (disease pattern understanding, risk assessment)
- AI-powered contact center (healow Genie)
- Interoperability (FHIR APIs, PRISMA)
- e-Prescribing (via eClinicalMobile)
- Electronic Health Information (EHI) Export
Use Cases
- Streamlining clinical documentation with AI scribing
- Automating administrative tasks and workflows
- Enhancing patient communication and access to care
- Optimizing revenue cycle and medical billing processes
- Improving population health outcomes and risk assessment
- Providing secure and efficient mobile access to EHR data
What Physicians Need to Know
Leverage the integrated patient portal and AI-powered scheduling to streamline administrative tasks and enhance patient engagement. Utilize multi-language support tools like Sunoh.ai and healow Genie to effectively communicate with diverse patient populations and improve documentation efficiency. Actively use the Chronic Care Management module and Remote Patient Monitoring for proactive management of chronic conditions and to meet quality reporting requirements. Encourage patients to use the portal for medication refills and access to educational content to promote self-management and adherence. Regularly review and assign patient education materials directly from the EHR to reinforce care plans and improve health literacy.
eClinicalWorks offers robust integration capabilities with various third-party solutions to enhance patient engagement. Key integrations include patient education vendors (A.D.A.M., Healthwise, Krames, Santovia) for comprehensive content, MedActionPlan PRO for medication adherence, and AI platforms like Simbie.ai for advanced scheduling and reminders. The EHR also integrates with wearables and home health monitoring devices for remote patient monitoring. These integrations are designed to provide a seamless experience within the eClinicalWorks ecosystem, centralizing patient data and streamlining workflows.
Details
| Category | Patient Engagement & Education, Practice Management & Scheduling |
| Pricing |
Starting from $449.00/month
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status |
No AI-estimated The core EHR platform does not have FDA clearance. Specific AI features are integrated tools within the EHR. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
eClinicalWorks EHR receives mixed reviews, often praised for its comprehensive features, customization options, and all-in-one platform for EHR, practice management, and patient engagement. However, a significant number of users report issues with system performance, a dated interface requiring excessive clicks, and challenges with customer support and training.
Overall: MixedStrengths
- Comprehensive all-in-one platform for EHR, practice management, and patient engagement.
- Highly customizable templates and workflow tools.
- Efficient patient information management, scheduling, and billing.
- Aggressive AI innovation, including virtual assistant (Eva) and health information search engine (PRISMA).
- Cloud-based accessibility, allowing data access from anywhere.
- Cost-effective for some practices, with upfront pricing.
Limitations
- Frequent system lags, slow performance, and automatic logouts.
- Dated interface and workflows requiring too many clicks for common tasks.
- Poor customer support, long-pending tickets, and inefficient technical assistance.
- Steep learning curve and can be overwhelming for new users.
- Challenges with data migration and difficulty transitioning to other EHRs.
- Frequent updates that can interrupt workflow and cause downtime.
Based on reviews from: G2, Software Finder, Reddit, EHR Source, Revele, Capterra, OmniMD, TechRadar, ehrreviews.com, Medium, Consumer Affairs
Last updated: 2026-07-22
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Press & Coverage
Videos
Product demos, reviews, and walkthroughs for eClinicalWorks EHR.
eClinical Works Tutorial: Patient Hub and Information Tab
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Introducing eClinicalWorks V11!
eClinicalWorks
eClinicalWorks EHR: Why Practices Find Value in All eClinicalWorks Has to Offer
eClinicalWorks
eClinical Works Tutorial: Test Patient
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Customer Success: Rapid Expansion at HealthCore Clinic With the eClinicalWorks EHR
eClinicalWorks
eClinical Works Tutorial: Assessment, Treatment, and Billing
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