TigerConnect

by TigerConnect  · Based in United States → — #1 Healthcare Collaboration Platform
cios ed-directors executives
Website Demo Contact
Claim this tool
Is this the maker? Claim the company →

Starts around $8 - $15/user/month for its basic communication system.
Regulatory Status Disclosed

Overview

TigerConnect is a leading clinical communication and collaboration platform designed specifically for healthcare organizations. It provides a HIPAA-compliant suite of tools including secure messaging, voice, and video capabilities, enabling care teams to communicate and coordinate more efficiently across departments and facilities.

The platform aims to unify every signal, alert, and workflow into one activation layer, ensuring that the right work is routed to the right role at the exact right time. This comprehensive approach helps clinicians focus on patient care rather than navigating disconnected systems, ultimately accelerating care delivery and improving patient outcomes.

Key offerings include secure messaging, physician scheduling, alarm management, patient transfer solutions, and an AI orchestration engine called CareConduit. TigerConnect integrates with existing healthcare IT infrastructure, including EHRs like Epic, to streamline workflows from pre-hospital to emergency department, inpatient units, and through discharge. It is widely adopted by hospitals, health systems, physician groups, and various other healthcare facilities.

TigerConnect’s commitment to improving healthcare communication is evidenced by its FDA 510(k)-cleared Alarm Management solution and its listing in the Epic Showroom, highlighting its reliability and integration capabilities within critical clinical environments.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Secure Messaging
  • Voice and Video Communication
  • Physician Scheduling
  • Alarm Management
  • CareConduit AI Orchestration Engine
  • Patient Transfer Solution
  • Operator Console
  • Nurse Call Solution
  • Patient Engagement
  • Integrations

Use Cases

  • Critical Response Workflows
  • Emergency Department Workflows
  • Inpatient Workflows
  • Operating Room Workflows
  • Post Acute and Ambulatory Workflows
  • Care Coordination across teams and facilities

What Physicians Need to Know

Key Capabilities
TigerConnect offers a comprehensive AI Communication Orchestration Platform for healthcare. Its key capabilities include secure instant messaging, voice and video calls, and file sharing within a HIPAA-compliant environment. The platform supports real-time delivery of alerts, integrates with EHR systems, and centralizes patient information and communication to streamline workflows. Specific AI-powered features include AI EMS Protocol Assist for real-time evidence-based treatment protocols, AI Operator Assist for next-best-action recommendations in the Operator Console, and AI Auto-Scheduler for automated and load-balanced schedule creation. It also provides alarm management, patient engagement tools, and physician scheduling solutions.
Clinical Utility
TigerConnect aims to modernize care coordination, augment productivity, diminish costs, and enhance patient outcomes. It facilitates secure communication among diverse stakeholders like doctors, nurses, and patients, supporting timely exchanges of clinical data and conversations. The platform helps reduce length of stay, accelerate door-to-needle times, and automate non-clinical tasks. It improves interprofessional collaboration, enhances care adherence through better patient engagement, and increases patient retention. The system also helps in reducing medical errors and streamlining transitions of care.
Integration Options
TigerConnect is designed for enterprise-wide interoperability and integrates seamlessly with existing EHRs (e.g., EpicCare EMR, Oracle Health Ambulatory EHR), telephony systems, secure messaging, and physician scheduling systems (e.g., QGenda, OpenTempo, Amion). It also integrates with nurse call systems, medical devices (e.g., patient monitors, infusion pumps, ventilators for alarm management), and identity & access management solutions like Azure AD, Okta, and Ping Identity. The platform utilizes 'CareConduit' as a vendor-agnostic integration agent to ingest and normalize data from various systems.
Compliance Status
TigerConnect is HIPAA compliant and HITRUST-certified. It offers a secure messaging platform with end-to-end encryption, administrative controls, and features like auto-deleting messages, delivery notifications, and read receipts to protect patient health information (PHI). TigerConnect will sign a Business Associate Agreement (BAA), which comprehensively covers the use and disclosure of PHI and outlines responsibilities for safeguarding it.
Pricing Model
TigerConnect operates on a subscription-based pricing model, offering various plans based on the number of users and features required. Pricing tiers can differ based on factors such as message volume, integrations, and access to advanced collaboration tools. The pricing is typically charged per user per month, with costs ranging from $8 - $15/user/month for its basic communication system. Custom pricing and more favorable rates are available for multi-year agreements (3-year and 5-year contracts). It uses a fixed-price, fixed-quantity subscription model, meaning the committed number of users and message volume remain constant for the contract duration.
User Experience
Users generally praise TigerConnect for its ease of use, reliability, and secure communication. It is described as user-friendly across various platforms, including desktop and mobile apps (iOS and Android). Many appreciate its ability to streamline workflows and improve efficiency. Some users have noted occasional issues with notification overload and difficulty finding specific groups, and a few have found the interface to be somewhat outdated or cumbersome.
Support Quality
TigerConnect is noted for its experienced clinical, implementation, and customer support teams that work directly with clients to drive adoption and improve outcomes. Users have described the customer service as responsive and knowledgeable, promptly resolving issues.
Implementation Complexity
Implementation of TigerConnect is generally described as easy and hassle-free, with a smooth and efficient transition from other platforms. The estimated time to implement is around 2 months. The cloud-native architecture with a low hardware footprint makes it cost-effective and easy to deploy, maintain, and scale.
Evidence Base
TigerConnect has been transforming healthcare communications since 2010, with a proven track record of reducing hospital costs by millions of dollars and increasing Medicare reimbursements. It is trusted by over 7,000 healthcare organizations and processes more than 10 million messages daily with 99.995% uptime. Case studies and user feedback indicate improvements in key metrics like readmission rates, bed days, and ED wait times.
Physician Tip

Leverage TigerConnect's role-based messaging and scheduling integrations to quickly connect with the right specialist without knowing their name. Utilize the secure messaging for HIPAA-compliant discussions and sharing of patient information, including images and documents. Explore the AI-powered scheduling tools to automate on-call schedules and manage shift swaps efficiently, reducing administrative burden and improving work-life balance. Take advantage of the mobile app for instant access to schedules and communication from anywhere. Be mindful of potential notification overload and customize settings to prioritize critical alerts.

TigerConnect's strength lies in its extensive integration capabilities. It acts as a central hub, unifying communication by seamlessly connecting with major EHRs (Epic, Oracle Health), nurse call systems, medical devices, and physician scheduling platforms (QGenda, Amion, OpenTempo). The 'CareConduit' integration agent allows for vendor-agnostic data ingestion, ensuring compatibility with diverse existing systems and enabling streamlined workflows across different healthcare environments.

Details

Category Medical Phone & Communication, Practice Management & Scheduling, Triage & ER/ICU AI
Pricing Starts around $8 - $15/user/month for its basic communication system.
  • Pricing varies based on organization size, selected modules (e.g., Clinical Collaboration, Alarm Management, Patient Engagement, Physician Scheduling, Advanced Integrations), number and type of users, and level of EHR integration
  • Additional costs may include implementation/onboarding, optional premium support, add-ons, and custom integrations
  • Longer contract terms (3-year and 5-year) offer more favorable pricing and eliminate annual price increases
  • TigerConnect uses a fixed-price, fixed-quantity subscription model with annual contracts, meaning the number of users and messaging volume are set upfront and cannot be scaled down during the contract term
DeploymentCloud-based, mobile (iOS and Android), desktop (Windows, macOS, Linux), and web access.
Mobile App1
API AvailableUnknown
LanguagesEnglish (certified to work in the U.S. and Canada).
TrainingUnknown
Target SizeFrom the largest health systems to small physician practices, including rural health, ambulatory surgery centers, behavioral health, home health and hospice, hospitals, physician groups, and skilled nursing facilities.
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status 1 AI-estimated

TigerConnect Alarm Management received 510(k) clearance from the FDA in October 2025, making it one of the industry's first FDA-cleared, cloud-native alarm management solutions. It is classified as a cyber-secure, FDA Class II Medical Device for Secondary Alert Notification.
Integrations
EHR Epic
Specialties Cios, Ed Directors, Executives, It, Nurses, Physicians

Social Proof

CustomersExpanded its industry footprint with nearly 600 new clients, including 100 enterprise clients, in 2019. Over 350 facilities across 37 states as of 2013. Used in over 7,000 facilities.
Notable
unknown

Support & Reliability

Training ProvidedUnknown

Ratings & Reviews

No reviews yet. Be the first to review this tool!

Rate TigerConnect

Clinical Value
Ease of Use
Integration
Support & Docs
Value for Money

Press & Coverage

HealthTech Insiders
TigerConnect Launches AI Hospital Communication Platform
TigerConnect launched its new hospital communication platform, the TigerConnect Operator Console, a cloud-native system that uses AI to modernize call management and critical event responses in medical facilities. The platform integrates with Cisco Webex Contact Center and existing EHR and physician scheduling tools to improve efficiency and patient care.
2026-02
TigerConnect Press Releases and News
TigerConnect Acquires eVideon to Power the Next-Generation of Smart Room Solutions
TigerConnect announced the acquisition of eVideon, a leader in hospital smart room technology and digital patient engagement, marking a significant step towards unifying healthcare communications across the care continuum.
2024-06
TigerConnect
TigerConnect Secures FDA 510(k) Clearance for Industry's First Cloud-Native Alarm Management Solution
TigerConnect received FDA 510(k) clearance for TigerConnect Alarm Management, a cloud-native solution designed to combat alarm fatigue and enhance patient safety by centralizing actionable alerts for clinicians.
2025-10
Business Wire
TigerConnect Acquires Twiage, Enhancing Real-Time EMS to Hospital Communication for Streamlined Emergency Care
TigerConnect acquired Twiage, a health technology innovator that streamlines pre-hospital communication and care coordination between EMS, hospitals, and other healthcare providers. This acquisition strengthens TigerConnect's portfolio by introducing pre-hospital communication and transfer center workflows.
2024-11
Morningstar
TigerConnect Expands AI-Powered Clinical Communication Platform with New Scheduling Intelligence
TigerConnect expanded its platform with new AI-powered scheduling capabilities to modernize and automate critical hospital workflows across staffing, coordination, and care delivery. The update also includes enhancements to TigerConnect Smart Room, featuring a new touch-enabled digital whiteboard.
2026-06
Business Wire
TigerConnect Surpasses 1 Million Care Team Members Across Nearly 6,000 Organizations
TigerConnect announced that over one million care team members across nearly 6,000 healthcare organizations now utilize its suite of solutions, representing a 43% growth in care team members served.
2026-09
JMIR Publications
Effect of Smartphone-Based Messaging on Interns and Nurses at an Academic Medical Center: Observational Study
An observational study at Tufts Medical Center analyzed messaging patterns between nurses and medicine interns using TigerConnect, revealing a higher burden of messages on interns and highlighting the potential for message overload despite the platform's efficiencies.
2025-04
Paubox
Is TigerConnect HIPAA compliant? (2026 update)
TigerConnect published an updated business associate agreement in April 2026, affirming its HIPAA compliance and detailing safeguards for protected health information, including device and database encryption and subcontractor obligations.
2026-04

Videos

Product demos, reviews, and walkthroughs for TigerConnect.

View all on YouTube

Frequently Asked Questions

TigerConnect offers a secure, HIPAA-compliant platform for real-time communication, replacing outdated pagers and risky unsecured texting. It centralizes messages, calls, and alerts within a single application, ensuring patient information is protected while streamlining workflows and reducing communication delays.
Yes, TigerConnect is designed to be fully HIPAA-compliant, incorporating features like end-to-end encryption, secure data storage, and audit trails to protect Protected Health Information (PHI). This ensures that all communications and data exchanges meet stringent healthcare privacy and security standards.
Physicians benefit from features such as secure messaging, voice and video calls, critical alerts, and on-call scheduling. The platform also supports role-based communication, allowing physicians to quickly connect with the right care team members, improving coordination and patient care.
TigerConnect offers integration capabilities with various EHR systems and other hospital platforms. These integrations can enable features like patient context within messages, streamlined access to patient data, and automated alerts triggered by EHR events, enhancing clinical workflows.
Potential limitations could include the need for consistent internet connectivity, the learning curve for new users, and the cost associated with subscriptions. Additionally, while robust, any technology platform requires user adherence to best practices for optimal security and effectiveness.
TigerConnect typically offers tiered pricing structures that can accommodate various practice sizes, from small clinics to large hospital systems. Pricing is often based on the number of users and the specific features required, allowing for scalability as an organization's needs evolve.
Several alternatives exist, such as Vocera, Spok, and various secure messaging modules within EHR systems. These alternatives offer similar secure communication features, but may differ in terms of integration capabilities, specific feature sets, user interface, and pricing models.

Related Tools

TalkToMedi
TalkToMedi
Medical Phone & Communication
TalkToMedi is a Canadian voice AI receptionist for family and specialty clinics. It handles routine patient calls, appointment requests and clinic-approved administrative questions using each practice’s rules. Matters outside scope are routed to staff; clinical decisions remain with the clinic team. Booking workflows depend on each clinic’s systems and configuration. A public sample call is available on the website.
Paid
Menaela
Menaela
Documentation & Scribing
Menaela is an AI-first practice management system that combines the functions of an AI secretary with a comprehensive practice management system. It handles patient communications, scheduling, lead follow-up, and prepares draft medical notes, aiming to reduce administrative burden for solo practitioners and small clinics.
Paid
Hyro
Hyro
Medical Phone & Communication
Hyro provides AI-powered conversational AI solutions for healthcare systems, automating patient inquiries, scheduling, and communication.
Starting at $90,000 annually, subscription-based.
Bland AI
Bland AI
Legal, Compliance & Security
Bland AI is an enterprise voice AI platform for regulated industries like healthcare, insurance, and financial services, built for high-stakes phone calls where security and trust matter. It automates calls using AI agents running on its own infrastructure for maximum security and offers HIPAA compliance and EHR integration.
Tiered
Quo Sona
Quo Sona
Medical Phone & Communication
Quo Sona is an AI-powered platform that optimizes medical phone and communication for healthcare providers, automating calls, scheduling, and information delivery while ensuring HIPAA compliance.
Tiered, usage-based pricing model.
Central AI
Central AI
Medical Phone & Communication
Central AI provides an AI-powered answering service and omnichannel communication platform for medical practices, handling calls, texts, DMs, emails, and forms to convert leads and manage patient interactions 24/7.
Starts from $89/month for 90 calls (voice receptionist) and $39/month for chat agent, or $149/month for healthcare practices.

See all Medical Phone & Communication tools →

Suggest an Edit → | Last Verified: 2026-06-19 | First Added: 2026-06-19

Investors who backed TigerConnect

Funded through the company that built this tool.

New Leaf Venture Partners
VC T3
New York, United States
unknown
New Leaf Venture Partners is a long-tenured US healthcare venture firm with a focus on later-stage biopharma and medical device investing, often…
Biotech Diagnostics
AI Tool Finder
AI-powered search. Results may not be comprehensive.