QliqSOFT
Overview
QliqSOFT offers a comprehensive suite of HIPAA-compliant digital communication and patient engagement solutions designed to streamline workflows and enhance collaboration within healthcare organizations. Their platform addresses critical needs for secure messaging, automated patient outreach, and integrated virtual care, aiming to reduce operational inefficiencies and improve patient outcomes.
The platform is segmented into two primary offerings: QUINCY and QliqCHAT. QUINCY is a versatile, no-code patient engagement platform that enables automated communication for various purposes, including appointment reminders, surveys, refill requests, information capture, e-signatures, scheduling, and virtual visits. It aims to consolidate multiple point solutions into a single, expansive outreach capability, reducing the volume of phone calls and influencing patient decision-making through proactive digital guidance.
QliqCHAT focuses on productivity-driven care team communication and collaboration. This includes HIPAA-compliant secure texting, GPS alerting for field staff safety, on-call scheduling, and caller ID masking with call routing. These features are crucial for real-time coordination among healthcare professionals, especially in settings like post-acute care, hospice, home health, and specialty pharmacy.
QliqSOFT’s solutions are tailored for a wide range of healthcare industries, from hospitals and rural CINs to post-acute care, hospice, home health, private duty home care, specialty pharmacy, and population health initiatives. They emphasize the efficacy of digital communication, citing national statistics that demonstrate high smartphone ownership and preference for text messaging across various demographics, including older adults and lower-income individuals.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- HIPAA-Compliant Patient Texting
- Automated Patient Communication
- Secure Clinical Collaboration
- On-Call Scheduling
- Virtual Visits
- HIPAA-Compliant e-Signatures
- Online Patient Forms
- Healthcare Workflow Automation
- GPS Alerting for Field Staff Safety
- Caller ID Masking with Call Routing
Use Cases
- Automated appointment reminders and surveys
- Secure communication between care teams
- Patient outreach for refills and information capture
- On-call scheduling and field staff safety
- Virtual consultations and integrated care
- Streamlining patient intake and consent with e-signatures
What Physicians Need to Know
Leverage QliqSOFT's secure messaging for rapid, HIPAA-compliant communication with care teams and patients, reducing phone tag and improving response times. Utilize the AI-driven chatbots for automating routine tasks like appointment reminders and intake, freeing up valuable time for direct patient care. Explore the virtual visit capabilities for convenient patient consultations, especially for follow-ups or behavioral health. Integrate with your EHR to ensure seamless documentation and a unified patient record. Consider the customizable nature of the chatbots to tailor patient outreach and education to specific clinical needs and patient populations.
QliqSOFT offers robust integration capabilities with major EHR systems (Epic, Cerner, eClinicalWorks, Homecare Homebase) via various methods including APIs, HL7, and FHIR, supporting both PDF and discrete data exchange. This allows for comprehensive data flow between QliqSOFT and existing clinical systems, minimizing manual data entry and ensuring up-to-date patient information across platforms. Additionally, it integrates with other healthcare IT infrastructure and platforms like Salesforce, RightFax, and virtual care enhancement tools like Suki and Cloudbreak for translation services.
Details
| Category | Medical Phone & Communication, Patient Engagement & Education, Telehealth & Virtual Care |
| Pricing | Unknown — QliqSOFT will sign a BAA with Covered Entities only for paid Qliq subscribed Entities. |
| Free Trial | Unknown |
| Deployment | Cloud-based, Mobile (iOS, Android), Desktop (Windows, Mac OS X). |
| Mobile App | Yes, QliqCHAT Secure Texting app is available for iOS and Android. |
| API Available | Unknown |
| Data Export | Unknown |
| Languages | English, Spanish, French for forms. Real-time text translation supports 180+ languages. |
| Training | Unknown |
| Target Size | Built for healthcare organizations of all sizes, from small home health agencies (1-75 census, ~12-22 staff) to multi-facility health systems. |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Not applicable AI-estimated — unknown |
| SOC 2 | Unknown AI-estimated |
| GDPR | Unknown AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Acute Care, Ambulatory Care, Home Health, Hospice Care, Population Health, Post Acute Care, Specialty Pharmacy |
Social Proof
| Customers | Over 1,000 healthcare organizations. |
| Notable | Identified as a Market Leader in Gartner’s Magic Quadrant for Clinical Communication and Collaboration 2024 |
Support & Reliability
| Training Provided | Unknown |
What the Web Says
QliqSOFT offers a HIPAA-compliant communication platform for healthcare organizations, including secure texting, AI-driven chatbots (Quincy), and telehealth solutions. It aims to improve clinical communication, patient engagement, and reduce readmission rates. The platform is particularly well-suited for post-acute care settings like home health, hospice, and skilled nursing facilities.
Overall: PositiveStrengths
- HIPAA-compliant secure messaging and data storage with private/public key encryption.
- Facilitates efficient communication among care teams, including doctors, nurses, and PAs.
- Quincy chatbot enhances patient engagement through automated reminders, education, and intake.
- Offers features like on-call scheduling, image/document sharing, and EMR integration.
- Helps reduce readmissions and improve timely Medicare reimbursements.
- User-friendly interface and responsive customer support.
Limitations
- Smaller vendor with less brand recognition compared to competitors like TigerConnect, potentially requiring more onboarding.
- Quincy chatbot requires investment to build out automation flows.
- Can be slow to load in poor coverage areas as it is data-reliant.
- Lack of flexibility to add or remove individuals from pre-designed group broadcasts.
- Occasional issues with messages not syncing across multiple devices.
- Pricing is not transparent and requires contacting the vendor for custom quotes.
Based on reviews from: FeaturedCustomers, Carezano, G2, Capterra, Apple App Store, RFP.wiki
Last updated: 2026-09-23
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