NextGen Healthcare
About NextGen Healthcare
NextGen Healthcare delivers comprehensive, integrated technology and data solutions specifically designed for ambulatory practices, aiming to facilitate whole-person health and value-based care. Their core offerings include award-winning Electronic Health Record (EHR) and Practice Management (PM) systems that are instrumental in streamlining clinical workflows, automating administrative tasks, and optimizing financial performance for healthcare providers. These solutions are tailored to support a diverse range of ambulatory practices, currently assisting over 10,000 medical groups and managing more than 31 million patient records across over 40 clinical specialties.
The company’s platform seamlessly integrates essential functions such as scheduling, eligibility checks, billing, claims processing, reporting, and analytics, providing real-time insights crucial for informed decision-making and maximizing revenue potential. NextGen Healthcare also places a strong emphasis on patient engagement tools, robust interoperability solutions to enable efficient data exchange across disparate healthcare systems, and the integration of AI-driven tools to enhance clinical documentation and reduce the burden of after-hours charting. Their overarching mission is to simplify the complexities of ambulatory care, ultimately improving patient outcomes and enriching the overall experience for both providers and patients.
Focus Areas
Business Intelligence
| Key Investors | Thoma Bravo, Madison Dearborn Partners |
| Partnerships | Luma (for NextGen® Navigator), Aambé Health, Eyefinity, Kno2 |
| Acquisitions | TSI Healthcare (2022), OTTO Health (2019), Medfusion (2019), Topaz Information Solutions (2019), EagleDream Health (2017), Entrada (2017), HealthFusion (2016), Mirth Corporation (2013), Matrix Management Solutions (2012), ViaTrack (2011), Opus Healthcare Solutions, Inc. (2010), Sphere Health Systems, Inc. (2009), HSI (2008), Practice Management Partners (2008), Micromed (1997), Clinitec (1996) |
| Technology | Cloud-based healthcare technology solutions, AI-powered platform, intelligent automation, NextGen® Ambient Assist (AI-driven ambient listening), NextGen® Navigator (AI customer service agent), NextGen® Clinical AI, NextGen Intelligent Agent, NextGen Mobile, "The new UI is no UI™" strategy |
What Physicians Need to Know
NextGen Healthcare stands out for physicians by significantly reducing administrative burden and combating burnout through AI-powered solutions like Ambient Assist, which can save up to 2.5 hours of documentation time daily by transforming patient-provider conversations into structured notes. Their mobile-friendly EHR allows secure access to patient data, e-prescribing, and charting from any device, enhancing flexibility and workflow efficiency. The integrated platform streamlines practice management, billing, and patient engagement, freeing up clinicians to focus more on patient care. Furthermore, NextGen offers specialty-specific EHR and customizable workflows, ensuring the system adapts to the unique needs of various medical practices. Robust interoperability capabilities facilitate seamless data exchange, improving care coordination and decision-making.
NextGen Healthcare emphasizes robust interoperability, powered by Mirth Connect, their industry-leading integration engine used in over 40 countries. Mirth Connect enables secure, real-time data sharing across disparate systems, supporting care coordination and compliance with initiatives like TEFCA. They offer enterprise-grade APIs for EHR and Practice Management read/write across numerous integration routes, including FHIR-enabled and mobile-accessible Patient Access APIs. NextGen also provides an API Marketplace for browsing and integrating third-party applications, ensuring comprehensive data exchange and expanded insights. Their platform is designed for seamless communication between various systems and technologies, providing platform-agnostic compatibility. For data warehousing and analytics, NextGen leverages platforms like Snowflake.
What the Web Says
NextGen Healthcare offers award-winning solutions for ambulatory practices of all sizes, including EHR, practice management, and patient experience platforms. The company aims to improve efficiency, documentation accuracy, and financial performance for healthcare providers. Reviews indicate a mixed sentiment regarding both their products and the company as an employer.
Overall: MixedStrengths
- Easy to use and train new staff on the EHR system.
- Customizable templates and workflows to fit specific practice needs.
- Robust reporting functionality and integrated billing/practice management.
- Good support and training for product use.
- Offers telehealth and mobile solutions, including AI for charting.
- Helps reduce paper charts and improve patient information security.
Limitations
- User interface can be outdated and requires too many clicks for certain functions.
- Difficult navigation and access issues with the patient portal.
- Expensive, with many features and interfaces costing extra.
- Customer service can be poor or non-existent for some users.
- Issues with lag, bugs after updates, and lack of multi-timezone support.
- Employee concerns about management, job security (due to outsourcing), and pay.
Based on reviews from: G2, Capterra, Reddit, Info-Tech, TechRadar, Indeed.com, KLAS Research, Comparably, Trustpilot
Last updated: 2026-07-23
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