SilverCloud by Amwell

by Amwell  · Based in United States → — Evidence-Based, Digital Mental Health
Family Medicine Internal Medicine Psychiatry
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Subscription-based
Regulatory Status Disclosed

Overview

SilverCloud® by Amwell® is a leading global provider of evidence-based digital mental health solutions. The platform offers interactive programs designed to empower individuals to manage their mental health and wellbeing anytime, anywhere. It is clinically proven to be effective, with up to 80% of users showing improvement in anxiety and depression symptoms. The platform can be used as a skill-building tool, in conjunction with existing therapy, or as a recovery toolkit post-therapy. SilverCloud utilizes machine learning models to predict patient outcomes for depression and anxiety, integrating PHQ-9 and GAD-7 scores for monitoring. These models predict whether a client is likely to achieve reliable improvement in their symptoms by the end of treatment with over 87% accuracy after approximately three weeks into treatment. The platform is trusted by global health providers, health plans, corporate employers, and higher education institutions.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Evidence-based digital mental health programs
  • Machine learning for outcome prediction (PHQ-9, GAD-7)
  • Supported and self-guided program options
  • Cognitive Behavioral Therapy (CBT) based content
  • Interactive tools and relatable user videos
  • 24/7 accessibility via mobile, tablet, or computer
  • Programs for various mental health and wellbeing issues
  • Customizable platform with URL and logo for customers
  • Content library with resources like podcasts and case studies
  • Integration with existing therapy sessions or as a standalone tool

Use Cases

  • Mental health support for health systems
  • Whole mental health care for health plan members
  • Employee mental health and wellbeing programs for employers
  • Digital mental health and wellbeing programs for higher education
  • Support for individuals with mild to moderate depression and anxiety
  • Preventative mental health tools for clinicians

What Physicians Need to Know

Therapeutic Modality
SilverCloud by Amwell primarily utilizes Cognitive Behavioral Therapy (CBT)-based content, interactive tools, and relatable user videos. It also incorporates psychoeducation, behavioral activation, cognitive restructuring, and mindfulness-based techniques.
Crisis Detection & Escalation
The platform is NOT a crisis support tool. However, during the sign-up process, patients complete screening questionnaires (PHQ-2/PHQ-9 and GAD-2/GAD-7) to identify potential risk. Supporters are trained to screen for risk throughout the program by monitoring engagement, responses to questionnaires, and concerning content. The clinical team notifies the referrer and the client's GP if a risk occurrence is identified. There is also automated risk escalation, for example, using PHQ-9 scores.
PHQ-9/GAD-7 Integration
SilverCloud integrates PHQ-9 (Patient Health Questionnaire-9) for depression and GAD-7 (Generalized Anxiety Disorder-7) for anxiety. These surveys are completed upon joining and repeated approximately every two weeks to monitor progress. The platform uses machine learning models trained on PHQ-9 and GAD-7 scores to predict patient outcomes with over 87% accuracy after about three weeks of treatment.
Session Note Generation
While not explicitly detailed as 'session note generation' by AI, the platform allows for session summaries and outcome measures to be easily recorded following a therapy session, aiming to eliminate manual input of post-session patient data. Supporters provide weekly or bi-weekly written reviews.
Patient Safety Guardrails
Patient safety is addressed through initial and ongoing risk screening via PHQ-9/GAD-7 questionnaires and supporter monitoring. Identified risks are escalated to the referrer and GP. The platform is not intended for crisis support. The outcome prediction tool helps supporters identify users not progressing as expected, allowing for adapted approaches.
Between-Session Support
SilverCloud offers significant between-session support. Patients are assigned a human supporter who provides asynchronous guidance and encouragement through messages and weekly/bi-weekly reviews. The platform's digital programs provide 24/7 access to therapeutic content and tools, allowing patients to work at their own pace and revisit topics.
Outcome Measurement
SilverCloud emphasizes outcome measurement using standardized clinical assessments like PHQ-9 and GAD-7, which are continually screened. Other assessments include the Bergen Insomnia Scale, Brief Resilience Scale, and Perceived Stress Scale. The platform has demonstrated strong service performance in improving mental health outcomes, with up to 80% of users showing improvement in anxiety and depression symptoms and up to a 65% recovery rate. Recovery is defined as moving from clinical to non-clinical levels of anxiety or depression based on PHQ-9/GAD-7 scores.
Provider Dashboard
SilverCloud offers a dedicated portal for professionals to provide asynchronous and synchronous support. It includes a real-time reporting dashboard to track patient outcomes. Clinicians can see the work patients have done on the platform and their responses to clinical questionnaires.
Cultural Sensitivity
SilverCloud acknowledges the importance of cultural differences in psychotherapy and the need to incorporate cultural adaptations in internet interventions to impact efficacy and reach. While not explicitly detailing specific AI-driven cultural sensitivity features, the platform's research highlights that understanding cultural preferences can inform intervention development.
Physician Tip

SilverCloud by Amwell can be a valuable tool for extending mental health support beyond traditional in-person sessions, particularly for patients with mild to moderate symptoms of anxiety and depression. The platform's evidence-based CBT programs, coupled with asynchronous human support, can help manage waiting lists and provide immediate access to care. Physicians should be aware that it is not a crisis intervention tool and appropriate referral pathways for high-risk patients are crucial. The integration of PHQ-9 and GAD-7 allows for continuous monitoring of patient progress and can aid in identifying those who may need stepped-up care.

SilverCloud by Amwell is designed for seamless integration into existing healthcare systems, such as NHS case management systems (e.g., PCMIS and iaptus) and Patient Management Systems (PMS) like Healthlink in Ireland. Its API facilitates the smooth flow of patient data throughout the stepped care model. This helps reduce clinician administrative workload and improves the patient experience by providing joined-up care. Amwell's acquisition of SilverCloud Health aimed to accelerate its integration into Amwell's broader virtual care platform, enhancing coordinated care across in-person, virtual, and digital experiences.

Details

Category Mental & Behavioral Health AI, Telehealth & Virtual Care
Pricing Subscription-based
  • Platform Licence for Talking Therapies services is calculated based on total population covered ('per capita')
  • Other non-Talking Therapies services use a User pricing model with a minimum initial user license purchase volume of 500 user licenses
  • Volume discounts are available
DeploymentCloud-based (SaaS)
Compliance
BAA AvailableUnknown AI-estimated
HIPAA Compliant Yes AI-estimated
FDA Status No AI-estimated

There is no information available to suggest that SilverCloud by Amwell has FDA clearance. Digital mental health tools generally do not require FDA clearance unless they are intended for diagnosis or treatment of a disease and pose a significant risk to patient safety.
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Psychiatry

What the Web Says

SilverCloud by Amwell is a digital mental health platform offering evidence-based cognitive behavioral therapy (CBT) programs for various mental health issues like anxiety, depression, stress, and chronic conditions. It aims to provide accessible, scalable, and cost-effective mental healthcare, with programs available 24/7 via desktop, tablet, or mobile devices. While some users find it helpful for self-management and appreciate the convenience, others express concerns about the impersonal nature of the coaching, the generic content, and the lack of direct human interaction.

Overall: Mixed

Strengths

  • Accessible 24/7 from various devices, offering flexibility and convenience.
  • Evidence-based programs rooted in Cognitive Behavioral Therapy (CBT) and supported by clinical research.
  • Offers a wide range of supportive and interactive programs, tools, and strategies for various mental health issues.
  • Can be used as a self-guided experience or with guidance from a clinically trained supporter.
  • Potential to reduce costs compared to traditional in-person therapy.
  • Some users report feeling listened to and gaining new skills for managing their issues.

Limitations

  • Coaching can feel generic and impersonal, with some users receiving copy-pasted responses.
  • The app's structure and design can be off-putting and not user-friendly for some.
  • Some users find the content too basic or similar to information readily available online.
  • Lack of direct human contact and support, which many users desire for mental health issues.
  • Difficulty for some users to stay motivated with the self-guided nature of the program.
  • Technical issues like freezing or logging out during use have been reported.

Based on reviews from: SilverCloud Health - App Store - Apple, Using SilverCloud u2013 A Real Life Experience, Silvercloud : r/MentalHealthUK - Reddit, How does silvercloud work? : r/MentalHealthUK - Reddit, SilverCloud by Amwell: Digital Mental Health platform, SilverCloud Programme : r/MentalHealthUK - Reddit, SilverCloud Health Inc Reviews & Ratings - Shortlister, What are your views on Silvercloud? : r/ClinicalPsychologyUK - Reddit, Really disappointed with Silvercloud : r/MentalHealthUK - Reddit, Top 10 SilverCloud Alternatives & Competitors in 2026 - G2, My Experience with SilverCloud - Care Opinion, 38 digital mental health companies with the most health system clients - Becker's Hospital Review | Healthcare News & Analysis, SilverCloud mental health feasibility study: who will it benefit the most? - PMC - NIH, SilverCloud myths and misconceptions u2013 busted! - Powys Teaching Health Board, SilverCloudu00ae by Amwellu00ae: Evidence-Based, Digital Mental Health, SilverCloud - Apps on Google Play, Have you heard of SilverCloud? SilverCloud is a computerised CBT platform designed to support your mental wellbeing. We're separating fact from fiction and busting some of the most common myths. #Silvercloud #TalkingTherapies - Facebook, Silvercloud really didn't help me at all : r/MentalHealthUK - Reddit, Digital mental health and wellbeing programmes that work - SilverCloudu00ae by Amwell, SilverCloud vs. TherapyMantra Comparison - SourceForge, Has anyone used silver cloud app? : r/IrishWomensHealth - Reddit

Last updated: 2026-10-02

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Press & Coverage

GlobeNewswire
Nature Human Behaviour study finds SilverCloudu00ae by Amwellu00ae reduced prevalence of mental disorders over two years at scale
A National Institute of Mental Health-funded randomized trial published in Nature Human Behaviour found that SilverCloudu00ae by Amwellu00ae, a digital behavioral health solution, significantly reduced the prevalence of mental disorders over two years.
2026-05
UCL Faculty of Brain Sciences
UCL co-led research to receive u00a31.6 million to improve mental health treatment
UCL and partners received u00a31.6 million in funding for two studies, including the SilverCloud Target Trials, to compare the effectiveness and cost-effectiveness of internet-delivered cognitive behavioral therapy (iCBT) with other therapies for anxiety and depression.
2025-02
PubMed (Frontiers in Digital Health)
Digital mental health treatment implementation playbook: successful practices from implementation experiences in American healthcare organizations
This article, with contributions from SilverCloud by Amwell, describes successful practices for implementing digital mental health treatments in American healthcare organizations, aiming to improve efficiency as the field evolves.
2025-02
Amwell Press Release
SilverCloud by Amwell Earns Three International Awards
SilverCloud by Amwell received three international healthcare honors for its digital mental health platform, recognizing its impactful partnership with The Health Service Executive (HSE) in Ireland and its transformative work in providing guided digital mental health services.
2024-01
Digital Health
SilverCloud now fully supports digital therapy in NHS Talking Therapies
SilverCloud by Amwell's 4-stage package now fully supports digital therapy delivery across steps 1, 2, and 3 of NHS Talking Therapies, aiming to help more patients access mental health support amidst increasing referrals and workforce shortages.
2024-04
Amwell Press Release
Honeysuckle Health supports 800,000 Aussies with SilverCloudu00ae, achieving 60% clinical improvement
Honeysuckle Health in Australia is supporting 800,000 individuals with the SilverCloud by Amwell platform, which launched in 2022 and has achieved a 60% clinical improvement rate among users.
2024-04
British Journal of Healthcare Management
Implementing internet-delivered cognitive behavioural therapy in integrated care systems
This article discusses the implementation of internet-delivered cognitive behavioral therapy (iCBT) in the UK, focusing on SilverCloud by Amwell's platform and its impact on waiting times and equitable access to mental healthcare.
2024-03
Amwell Press Release
HSE Shows Strong Mental Health Patient Outcomes using SilverCloudu00ae by Amwellu00ae Digital Programmes
A new report highlights the measurable success of the partnership between the HSE and SilverCloud by Amwell, demonstrating encouraging clinical success, uptake, and effectiveness of the digital mental health platform in Ireland.
2023-10

Videos

Product demos, reviews, and walkthroughs for SilverCloud by Amwell.

View all on YouTube

Frequently Asked Questions

SilverCloud by Amwell is designed to be HIPAA compliant, employing robust encryption and security protocols to protect patient data. The platform adheres to strict privacy regulations, ensuring that all AI-driven interactions and stored information remain confidential and secure.
SilverCloud utilizes AI to offer personalized therapeutic content, track patient progress, and provide real-time feedback, augmenting traditional therapy. It can integrate with existing EHR systems, allowing physicians to monitor patient engagement and outcomes, and inform their clinical decision-making.
SilverCloud's AI is not intended to diagnose or replace in-person therapy for complex mental health conditions. Physicians should exercise caution and rely on their clinical judgment for severe cases, as the platform is best utilized as a supplementary tool for guided self-help and skill-building.
SilverCloud has demonstrated clinical effectiveness in numerous studies, showing comparable outcomes to face-to-face therapy for certain conditions. Its engaging, self-paced modules often lead to high patient engagement, but efficacy can vary depending on the individual and condition.
The pricing model for SilverCloud by Amwell typically involves licensing agreements with healthcare organizations, which can vary based on the scale of deployment and desired features. Specific pricing tiers and structures would need to be discussed directly with Amwell representatives.
SilverCloud is committed to developing inclusive AI, continuously working to mitigate biases in its algorithms through diverse data sets and ongoing evaluation. The platform aims to provide equitable and effective support across various patient populations, with a focus on cultural sensitivity and accessibility.

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Suggest an Edit → | Last Verified: 2026-07-01 | First Added: 2026-07-01

Investors who backed SilverCloud by Amwell

Funded through the company that built this tool.
FLORA Ventures
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Tel Aviv, Israel
$250k-$1M
FLORA Ventures, headquartered in Tel Aviv, is an early-stage fund organized around the convergence of food, wellness, and health. The thesis is…
AI/ML in Healthcare Digital Health
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