ThoroughCare RPM

by ThoroughCare  · Based in United States → — Care Coordination Software
Family Medicine Geriatrics Internal Medicine
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Documentation Provided

Overview

ThoroughCare offers a robust platform designed to empower healthcare providers in delivering value-based care, with a strong emphasis on chronic care management and remote patient monitoring (RPM). The platform aims to streamline workflows, improve patient outcomes, and enhance revenue opportunities for practices.

For physicians, ThoroughCare’s RPM solution facilitates continuous observation of Medicare beneficiaries by collecting vital signs and other health data. This data is then presented through an analytics platform, enabling proactive management of chronic conditions and timely interventions. The system is built to support care coordination, ensuring that patient data and insights are accessible to the care team.

Beyond RPM, ThoroughCare provides solutions for Chronic Care Management (CCM), Annual Wellness Visits (AWV), Behavioral Health Integration (BHI), and Principal Care Management (PCM). These integrated offerings help practices manage complex patient populations more effectively, meet quality metrics, and optimize reimbursement under various value-based care models. The platform is designed to be user-friendly, reducing administrative burden and allowing physicians to focus more on patient care.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Remote Patient Monitoring (RPM)
  • Chronic Care Management (CCM)
  • Annual Wellness Visits (AWV)
  • Behavioral Health Integration (BHI)
  • Principal Care Management (PCM)
  • Care Coordination
  • Patient Data Analytics
  • Value-Based Care Support
  • Mobile Patient App

Use Cases

  • Managing chronic conditions through continuous monitoring
  • Improving patient engagement and adherence to care plans
  • Optimizing reimbursement for value-based care programs
  • Streamlining care coordination across multidisciplinary teams
  • Conducting Annual Wellness Visits efficiently
  • Integrating behavioral health services into primary care

What Physicians Need to Know

Patient Portal Integration
ThoroughCare offers a patient app that acts as a portal for data transparency and a personalized care experience. It also integrates with Electronic Health Records (EHRs) to import patient data and upload care plans, supporting an inclusive patient view.
Appointment Scheduling AI
While not explicitly detailed as 'Appointment Scheduling AI,' ThoroughCare's RPM services can include scheduling appointments or services as part of care management.
Symptom Checker Accuracy
ThoroughCare utilizes WebMD Ignite to provide evidence-based health information content, including symptom triage to assess patients and provide evidence-based care.
Multi-Language Patient Support
Patient education content, powered by WebMD Ignite, is available in 17 languages.
Health Literacy Adaptation
The platform educates patients with evidence-based health information content and allows tracking of engagement with this material for personalized follow-up.
Chronic Disease Management
ThoroughCare RPM is specifically designed to help manage chronic conditions with continuous patient data, supporting tailored goals, proactive engagement, and medication optimization based on real-time biometric trends.
Medication Adherence Features
The platform supports medication optimization by adjusting prescriptions based on daily physiological responses. RPM data can also provide insights for clinicians to adjust medication doses or regimens.
Patient Education Content
ThoroughCare provides evidence-based health information content through WebMD Ignite, including articles and videos, to educate patients about their conditions.
Accessibility Compliance
ThoroughCare's platform is designed to be CMS-compliant for Remote Patient Monitoring, which includes specific requirements for program delivery and billing.
Physician Tip

Leverage ThoroughCare RPM to streamline chronic disease management by utilizing continuous patient data from integrated FDA-cleared devices for proactive interventions and medication optimization. Utilize the AI-enhanced tools, such as TC Compass, to synthesize complex patient data for a holistic view and to assist with call analysis and care plan updates, freeing up staff time for meaningful patient engagement. Ensure patients are onboarded effectively with device setup coordination and educated with the multi-language, evidence-based content to improve adherence and self-management. Combine RPM with other Medicare programs like Chronic Care Management (CCM) for comprehensive care and increased reimbursement opportunities.

ThoroughCare RPM integrates with over 400 remote monitoring devices from partners like BlackBox RPM, BodyTrace, Dexcom, SMARTMETER, Tenovi, and Withings Health Solutions, and also works with Validic for additional device options. It offers bi-directional interoperability with various Electronic Health Record (EHR) systems, including athenahealth, AdvancedMD, Azalea Health, DrChrono, Elation, Epic, gGastro, MEDENT, PointClickCare, and Veradigm, to facilitate data exchange and streamline workflows.

Details

Category Patient Engagement & Education, Wearables & Remote Monitoring (RPM)
Pricing Unknown
  • ThoroughCare does not publicly list pricing information
  • They offer a software demo and an opportunity analysis to discuss specific needs and solutions
Free Trial No
DeploymentCloud
Mobile App1
API AvailableUnknown
Data ExportUnknown
LanguagesEnglish
TrainingUnknown
Target SizeSupports various sizes, including independent physicians, physician groups, health systems, accountable care organizations, home health agencies, pharmacies, and long-term care facilities.
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Unknown AI-estimated

ThoroughCare integrates with over 400 RPM devices, including those from partners like Withings Health Solutions, BlackBox, BodyTrace, Dexcom, SMARTMETER, and Tenovi. However, there is no explicit mention of ThoroughCare itself having FDA clearance for its software platform. FDA clearance typically applies to medical devices.
SOC 2Unknown AI-estimated
Integrations
EHR Not specified
Specialties Family Medicine, Geriatrics, Internal Medicine

Social Proof

CustomersThoroughCare supports care management programs for more than 700 providers. They have assisted nearly 600 clinics and physician practices across the United States.
Notable
unknown

Support & Reliability

Training ProvidedUnknown

What the Web Says

ThoroughCare RPM is a remote patient monitoring solution designed to help healthcare providers manage chronic conditions, improve patient outcomes, and generate additional revenue. It integrates with over 400 RPM devices and tracks data for more than 480 medical conditions. The platform aims to streamline care management through automated documentation, integrated device workflows, and tools for rapid response protocols.

Overall: Mixed

Strengths

  • Improved patient outcomes and engagement through continuous monitoring and proactive care.
  • Ability to monitor a wide range of chronic conditions and integrate with over 400 RPM devices.
  • Potential for increased revenue streams for practices through Medicare reimbursement for RPM and CCM services.
  • Streamlined workflows, automated documentation, and auto-assigned CPT codes for easier billing.
  • Early detection of worsening patient conditions, potentially reducing hospitalizations and readmissions.
  • Clinician-friendly software design with accurate and secure data collection.

Limitations

  • Pricing structure involves additional charges for basic add-on features like SMS and calls, which can lead to unexpected costs.
  • Customer support may have slower response times (up to three days).
  • Lacks SOC2 compliance, which may be a concern for practices prioritizing security and regulatory compliance.
  • Limited integration with Continuous Glucose Monitors (CGMs) compared to some alternatives.
  • Optional mobile app for patients requires a separate license purchase, adding to the overall cost.
  • Some general challenges with RPM adoption include patient technical ability, device complexity, and patient awareness of co-pays.

Based on reviews from: ThoroughCare, HealthArc, G2, Reddit, Capterra

Last updated: 2026-07-01

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Press & Coverage

ThoroughCare
How to Manage Diabetes with Remote Patient Monitoring - ThoroughCare
This article highlights how Remote Patient Monitoring (RPM) can improve diabetes care by providing real-time data, enabling faster interventions, and leading to better patient outcomes such as reduced HbA1c levels and hospital admissions. It emphasizes the role of ThoroughCare's RPM software in empowering care teams and supporting population health management.
2024-07
ThoroughCare
Health Plans Play a Critical Role in Remote Patient Monitoring - ThoroughCare
This piece discusses the increasing adoption of RPM by health plans, noting a nearly 1,300% growth in RPM procedure claims over three years and an expected doubling of adoption to 20% in the next five years. It outlines how RPM aligns with payor objectives to improve outcomes, decrease costs, and enhance consumer satisfaction.
2023-07
ThoroughCare
Patients and Physicians Recognize Remote Patient Monitoring Benefits - ThoroughCare
The article states that 80% of patients view RPM favorably, and a significant portion of physicians (40%) currently leverage it, reporting improvements in patient engagement, satisfaction, and revenue. It also notes a substantial increase in RPM-related CPT code usage and projected growth in the global RPM systems industry.
2023-05
ThoroughCare
CMS Releases 2021 Final Rule with Changes to RPM and CCM - ThoroughCare
This article details the 2021 CMS final rule changes impacting Remote Patient Monitoring (RPM) and Chronic Care Management (CCM), clarifying requirements for billing codes, device FDA clearance, and the billability of CPT code 99458. It also mentions temporary exceptions due to COVID-19 regarding the required days of readings.
2020-12
ThoroughCare
How RPM Provides Value Through the COVID-19 Pandemic and Beyond - ThoroughCare
This article discusses the heightened value of RPM during the COVID-19 pandemic, highlighting its role in providing continuity of care, protecting new mothers, and enabling remote monitoring to reduce in-office visits. It differentiates RPM from telehealth and emphasizes its benefits for managing chronic diseases and acute care recovery.
2020-12
ThoroughCare
10 Tips For Running A Successful Remote Patient Monitoring Program - ThoroughCare
This article offers ten best practices for successfully implementing an RPM program, drawing from the experiences of hundreds of providers. Key tips include prioritizing patient engagement, ensuring user-friendly technology, and having adequate technical support for devices.
2020-11

Videos

Product demos, reviews, and walkthroughs for ThoroughCare RPM.

View all on YouTube

Frequently Asked Questions

ThoroughCare RPM emphasizes patient engagement through a streamlined enrollment process and personalized care plans. The platform integrates with over 400 remote devices, including cellular options that don't require Wi-Fi or smartphones, which can help with ease of use for less tech-savvy patients. ThoroughCare also offers clinical advisory services to help practices develop best practices for patient recruitment and engagement, including consistent messaging to eliminate early confusion.
For Medicare reimbursement, patients in an RPM program generally need to transmit data for at least 16 days within a 30-day period. The care team must also spend a minimum of 20 minutes per month reviewing data and interacting with the patient. ThoroughCare's platform helps monitor health vitals in real-time and can trigger alerts for out-of-range readings, enabling proactive engagement from clinical staff.
Several alternatives to ThoroughCare RPM exist, each with varying strengths. HealthEC is often praised for patient care and improvement, while MyCarePlan is noted for its features and scalability. Other options like CCN Health offer a full-stack device monitoring platform with dual-EHR integration and contactless monitoring, which may be beneficial for practices needing robust clinical monitoring. HealthArc provides an all-inclusive per-patient-per-month pricing model and strong device compatibility, including continuous glucose monitors, which ThoroughCare has more limited integration with.
ThoroughCare's RPM pricing can range from a per-patient-per-month (PPPM) software option to full-service third-party managed RPM. Software options can start as low as $0.99 per month or go up to $8 per managed patient per month, while full-service solutions might cost $20-$30 per patient per month. Factors influencing cost include the number of patients, desired software features, and whether the program integrates with other care management services. Device costs can also vary, with cellular-enabled devices typically costing more than Bluetooth-enabled ones.
While ThoroughCare aims to streamline patient engagement, limitations can arise. ThoroughCare's integration with continuous glucose monitors (CGMs) is more limited compared to some alternatives, which could be a drawback for practices managing a large diabetic population. Additionally, while the platform supports many devices, ensuring consistent usage and understanding among all patient demographics, especially those with limited technological literacy or access, remains a general challenge in RPM that requires proactive strategies.

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Suggest an Edit → | Last Verified: 2026-07-01 | First Added: 2026-07-01
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