ThoroughCare
About ThoroughCare
ThoroughCare is a leading provider of integrated care coordination software solutions designed to empower healthcare providers in delivering value-based care. Their platform helps physicians and care teams manage various care models, including Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI). The software streamlines workflows, enhances patient engagement, and aims to improve overall patient outcomes by facilitating personalized health experiences and coordinated care across the healthcare continuum. ThoroughCare’s solutions are built to support a wide range of healthcare organizations, from independent practices to accountable care organizations, health systems, and health plans.
The company leverages AI-enabled software to make care management more efficient. This includes an AI assistant to help engage patients, document notes, and automate next steps. ThoroughCare’s advanced care coordination tools, integrated with CareCo AI technology, automate processes like initiating, receiving, recording, and transcribing patient calls. The AI analyzes call transcripts and patient clinical history to suggest actionable care plan tasks, reducing administrative burden and allowing care managers to focus more on patient interactions. The platform also offers detailed analytics to measure program performance and ROI, providing insights through dashboards, data visualizations, and reports for tracking key performance indicators such as enrollment, time spent, revenue, and patient outcomes.
Focus Areas
Business Intelligence
| Key Investors | Empactful Capital, Viewside Capital Partners, Innovation Works, Urban Redevelopment Authority of Pittsburgh, South Carolina Research Authority, Cypress Growth Capital, Iron Yard Ventures |
| Partnerships | CareCo AI, PointClickCare, Higi (a Modivcare service), Withings Health Solutions, Azalea Health, Honor My Decisions |
| Technology | Cloud-based software platform with AI-assisted engagement tools, data-driven analytics, and integrations with electronic health records (EHR) and telecommunication systems. Utilizes generative AI and process automation for streamlined tasks, AI co-pilot for care coordinators, and VoIP functionality. |
What Physicians Need to Know
ThoroughCare helps physicians by simplifying complex Medicare programs and value-based care initiatives, reducing administrative burdens through automation and AI, and providing tools for comprehensive patient engagement and personalized care planning. The platform's guided workflows, evidence-based assessments, and analytics empower care teams to improve outcomes, track performance metrics, and maximize reimbursement opportunities. It also offers expert guidance from a Clinical Advisory Team to optimize workflows and develop core programs.
ThoroughCare integrates with over 400 remote patient monitoring devices, including those from Withings Health Solutions, BlackBox, BodyTrace, Dexcom, SMARTMETER, Tenovi, and Validic. It also integrates with WebMD Ignite for patient education content and has a strategic partnership with CareCo AI for enhanced care management efficiency. While EHRs are used for clinical documentation and billing, ThoroughCare emphasizes that its purpose-built care management solution offers more robust functionality for holistic, longitudinal, and patient-centered care, and can integrate with leading EHRs for holistic patient records.
What the Web Says
ThoroughCare is a care coordination software platform designed to improve healthcare delivery across various services like chronic care management and remote patient monitoring. The platform aims to help healthcare providers meet service requirements, utilize evidence-based practices, and generate revenue while addressing care gaps. Reviews suggest the application is user-friendly with efficient workflows, making it easy to train new employees. However, some comparisons indicate slower customer support response times and a potentially less transparent pricing structure with additional charges for basic features.
Overall: MixedStrengths
- User-friendly application with efficient workflows.
- Easy to train new employees due to logical flow.
- Offers customizable workflows.
- Provides comprehensive reporting and analytics.
- Integrates with EHRs, HIEs, and remote monitoring technologies.
- Supports various care management services including CCM, RPM, and BHI.
Limitations
- Slower customer support response times (up to three days).
- Pricing structure may involve additional charges for basic add-on features like SMS and calls.
- May lack SOC 2 compliance, potentially raising concerns about data security and privacy.
- Limited integration with continuous glucose monitors (CGMs) compared to alternatives.
- Optional mobile app for patients requires a separate license purchase.
Based on reviews from: Comparably, ThoroughCare Website, G2, Slashdot, Indeed.com, Capterra
Last updated: 2026-07-01
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