Artera (formerly WELL Health)

by Artera  · Based in United States → — The unified patient communication hub for enterprise health systems.
Family Medicine Hospital Medicine Internal Medicine
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Starts around $20k per year
Regulatory Status Disclosed

Overview

Artera (formerly WELL Health) is a SaaS digital health leader in patient communications, offering a platform that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff. The company’s mission is to make healthcare the number one industry in customer service by enabling secure, bidirectional, multilingual conversations between providers and patients across SMS, email, IVR, and webchat. Artera’s platform helps healthcare providers streamline patient communications, minimize message overload, and consolidate various channels for personalized messaging. It was founded in 2015 by Guillaume de Zwirek, who sought to improve the inconvenient and inefficient process of coordinating patient care.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • AI Co-pilots, Flow Agents, and AI Agents for automation
  • Conversational HIPAA-compliant patient communications at scale
  • Self-scheduling and waitlist management
  • Digital patient intake and payments
  • Intelligent routing for live human responses
  • Real-time language translation (100+ languages)
  • Deep, bidirectional EHR integration (Epic, Cerner, Allscripts, Athenahealth, MEDITECH, etc.)
  • Automated appointment reminders and confirmations
  • Campaign functionality for patient outreach
  • Branded messaging with embedded images, logos, and forms

Use Cases

  • Automating appointment reminders and confirmations to reduce no-shows
  • Streamlining patient intake and collecting payments pre-appointment
  • Managing referrals and reducing referral leakage
  • Closing care gaps through automated outreach for screenings and follow-ups
  • Enhancing patient engagement and satisfaction through personalized, multilingual communication
  • Reducing administrative burden and staff burnout in call centers and front offices

What Physicians Need to Know

Patient Portal Integration
Artera automates patient portal enrollment and engagement by dynamically generating activation codes or enrollment tokens from the EMR, enabling targeted messaging to patients. It can display a patient's portal status in the Artera Patient Facesheet and send automated messages or Quick Responses to encourage enrollment and usage. Artera also sends automated text reminders to drive patient portal usage, encouraging patients to download mobile applications or use the portal to review lab results and other clinical information.
Appointment Scheduling AI
Artera offers AI agents and its ScheduleCare solution to automate and optimize appointment scheduling workflows, including self-scheduling, rescheduling, and waitlist management. AI-driven systems can suggest optimal appointment times, identify gaps in care, and adapt to real-time changes like cancellations by filling open slots from waitlists. Artera's AI agents can handle dynamic conversations related to scheduling, referrals, and intake, freeing up staff time. Patients can book or reschedule appointments 24/7.
Symptom Checker Accuracy
Artera's primary focus is on patient communication and engagement through AI agents and co-pilots, rather than a public-facing symptom checker tool for diagnostic purposes. While some AI solutions can route urgent symptoms for clinical review, Artera does not explicitly market a symptom checker for diagnostic accuracy. General studies on symptom checkers show varying diagnostic accuracy, with correct diagnoses listed first ranging from 19% to 38% across different tools. The accuracy can vary significantly between different systems and conditions.
Multi-Language Patient Support
Artera provides extensive multilingual support, offering automated outreach and communication in over 100 languages, including right-to-left languages like Arabic and Hebrew. This support is available across all communication mediums, including text messages, emails, broadcasts, automations, phone calls, and campaigns. The Staff AI Co-Pilot also offers real-time language translation for inbound patient messages and outbound staff responses.
Health Literacy Adaptation
Artera aims to reduce language barriers and improve access to care, which indirectly addresses health literacy challenges. Its Staff AI Co-Pilot can rewrite longer messages for brevity and clarity, and summarize patient conversations, which can aid in making information more digestible. The platform's focus on clear, personalized, and automated communication in preferred languages helps patients understand health information and make appropriate decisions.
Chronic Disease Management
Artera supports chronic disease management through communication workflows that include reminders for regular check-ups, medication adherence, and lifestyle management tips. It can build patient communication journeys around chronic conditions and complex procedures. For example, Advanced Pain Care, a chronic pain provider, uses Artera to enhance administrative processes and operations for their patients.
Medication Adherence Features
Artera offers automated patient messaging for medication adherence, including daily or weekly reminders for medication schedules and personalized follow-ups for non-responses or missed doses. These can be coupled with educational messages to help patients understand the importance of consistent medication use. Artera Harmony Federal Edition is designed to improve medication adherence. The platform can also integrate with programs like WebMD Rx for medication cost savings, further improving adherence.
Patient Education Content
Artera partners with WebMD Provider Services to deliver expansive patient education and resources through its communication channels. This allows healthcare providers to engage patients throughout their care journey using conversational messaging in their preferred language. Automated messages can include educational content related to medication adherence. Post-visit workflows can also provide care instructions.
Accessibility Compliance
Artera is committed to accessibility and strives to adhere to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Artera Harmony Federal Edition meets Section 508 compliance requirements under the Rehabilitation Act. The company believes all website visitors should be able to easily research online regardless of device type and whether an individual requires assistive technology like a screen reader, font magnification, translation, or voice recognition software.
Physician Tip

Leverage Artera's AI agents and co-pilots to automate routine patient communications, such as appointment scheduling, reminders, and intake forms, freeing up staff for more complex patient needs. Utilize the extensive multi-language support to communicate effectively with diverse patient populations, improving engagement and health equity. Implement automated medication adherence reminders and educational content to support chronic disease management. Integrate Artera with your EHR to ensure seamless data flow and a unified communication history, allowing for personalized and clinically relevant interactions. Take advantage of the Insights AI Co-Pilot to analyze patient engagement data and identify at-risk patients for proactive outreach. Remember that while AI handles routine tasks, human oversight and intervention are crucial for exceptional cases and complex medical decisions.

Artera's Harmony platform is designed for deep, seamless integration with existing EHRs (Electronic Health Records), CRMs, and other patient-facing vendors. It utilizes API, FHIR, and HL7v2 protocols to streamline data exchange and eliminate silos. Artera integrates with major EHR systems like Epic, MEDITECH (powering Expanse Patient Connect), Oracle Health, NextGen Healthcare, and Greenway. This allows for unified communication across platforms, consolidating scheduling, intake, billing, and messaging into a single communication thread. The platform also offers a developer portal for quick integrations with other digital health vendors.

Details

Category Patient Engagement & Education
Pricing Starts around $20k per year
  • Starts around $20K per year for enterprise health systems; increases with site count; estimated annual subscription for a 10-hospital regional system is $250,000 to $350,000 plus $100,000 amortized one-time implementation
DeploymentCloud-based (SaaS)
Compliance
BAA Available Yes AI-estimated
HIPAA Compliant Yes AI-estimated
FDA Status Cleared AI-estimated
Integrations
EHR Not specified
Specialties Family Medicine, Hospital Medicine, Internal Medicine

What the Web Says

Artera (formerly WELL Health) is a patient communication and engagement platform that helps healthcare providers manage and automate patient interactions through various channels like text, email, phone, and voice AI agents. It aims to streamline communication, reduce staff workload, and improve the patient experience by unifying disjointed communications into a single channel. The platform is praised for its ease of use, efficient communication capabilities, and ability to reduce missed appointments.

Overall: Positive

Strengths

  • Quick and versatile communication capabilities, including two-way messaging and mass texting.
  • Ease of use for both staff and patients, with a user-friendly interface and simple sign-in process.
  • Efficient patient outreach and appointment management, leading to reduced missed appointments and streamlined workflows.
  • Responsive customer service and support.
  • HIPAA compliant and secure, prioritizing patient data protection.
  • Voice AI agents for automating routine tasks like scheduling, intake, and payments, available 24/7 in multiple languages.

Limitations

  • Some users have noted challenges with integration with other systems.
  • Messaging issues, including difficulties with filtering and missed notifications.
  • Limited features for managing high patient volumes in larger organizations.
  • Lack of ability to set alarms for unanswered messages.
  • Difficulty in navigation, particularly when scaling features for larger organizations.
  • Some patients experience frustration with rigid, robotic text exchanges.

Based on reviews from: G2, Capterra, FeaturedCustomers, Reddit, Elion Health, Software Advice, SoftwareReviews, Trustpilot, Built In Boston, YouTube, Assort Health

Last updated: 2026-10-09

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Press & Coverage

Fierce Healthcare
Artera clinches $65M in funding to build out AI agents for patient communication
Artera, formerly WELL Health, secured a $65 million growth investment to expand its AI capabilities and accelerate the adoption of agentic AI in healthcare, focusing on virtual AI agents to improve patient access and support front-desk staff. The company plans to expand its AI agents to other healthcare use cases like prescription management and referrals in 2026.
2025-12
Artera
Artera Secures $65M Growth Investment and Reaches $100M CARR
Artera announced a $65 million growth investment and achieved $100 million in Contracted Annual Recurring Revenue (CARR) by the end of 2025, with its AI solutions engaging over 200 million patients across more than 1,000 healthcare organizations. The funding will be used to fuel further growth and the adoption of Agentic AI in healthcare.
2025-12
PR Newswire
Artera Announces AI Services Model for Specialty Care, FQHCs and More
Artera unveiled its AI Services Model for Specialty Care, FQHCs, and other healthcare providers, becoming the first agentic healthcare company to adopt this model. This initiative aims to close the gap between technology and clinical practice by deploying specialized AI Service Squads to co-innovate bespoke solutions with providers.
2026-05
Artera
Artera Named 2026 Best in KLAS for Patient Communication Software
Artera was recognized as the 2026 Best in KLAS for Patient Communication Software, based on independent, customer-driven feedback. This award validates Artera's leadership in patient engagement technology and its commitment to delivering best-in-class engagement and operational excellence.
2026-02
Artera
Artera Achieves FedRAMPu00ae Class D Certification for Artera Harmony Federal Edition
Artera Harmony Federal Edition achieved FedRAMPu00ae Class D Certification, meeting FedRAMP security requirements and receiving an Authority to Operate. This certification allows Artera to expand its patient communication solutions to federal agencies.
2026-05
PR Newswire
Artera Achieves SOC 2 Type 2 Compliance for Data Security, Availability and Privacy
Artera achieved Service Organization Control (SOC) 2 Type 2 compliance for Security, Availability, and Privacy, demonstrating its commitment to the highest level of data security and privacy for its healthcare providers and federal agency customers. This rigorous audit ensures secure storage and processing of client data.
2023-10
PR Newswire
WELL Health Announces Rebranding, Changes Name to Artera
WELL Health Inc., a SaaS digital health leader in patient communications, rebranded to Artera in October 2022. The new name, derived from 'artery,' signifies the company's belief that patient communications are at the heart of healthcare.
2022-10
MobiHealthNews
Artera launches conversational AI patient communication tool with Hyro
Artera partnered with GPT-enabled conversational AI provider Hyro to launch Artera Care Assist, an AI-powered virtual assistant. This tool can be embedded into healthcare providers' websites to answer common patient questions, expanding Artera's patient communications technology.
2023-11

Videos

Product demos, reviews, and walkthroughs for Artera (formerly WELL Health).

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Frequently Asked Questions

Artera is a digital health platform designed to streamline patient communication and engagement throughout the entire care journey. It automates tasks like appointment scheduling, reminders, and pre-visit instructions, aiming to reduce no-shows and improve patient preparedness. The platform also facilitates secure two-way communication between patients and providers, enhancing the overall patient experience and potentially improving health outcomes.
Patient usage and compliance rates with Artera's communication tools can vary depending on factors like patient demographics, the specific communication channels used (e.g., SMS, email, portal), and the clarity of the messages. However, Artera aims to optimize engagement through personalized and timely communications, often seeing high open and response rates for automated messages.
Artera is designed to integrate with most major EHR systems to ensure a seamless flow of patient data and communication. While integrations aim to be straightforward, potential challenges can include the complexity of a practice's existing IT infrastructure, data mapping requirements, and the need for staff training on the integrated system.
Several alternatives to Artera exist in the patient engagement market, including platforms like Luma Health, Solutionreach, and Rhinogram. These platforms often offer similar features such as automated reminders, secure messaging, and patient education. Key differentiators can include integration capabilities, pricing models, specific feature sets (e.g., telehealth integration, reputation management), and user interface design.
Artera's pricing structure typically involves a subscription-based model, which can vary based on the size of the practice, the number of providers, and the specific modules or features utilized. They often offer different tiers or customized packages to accommodate the diverse needs of various healthcare organizations, from small clinics to large hospital systems. Specific pricing details are usually provided upon direct consultation with Artera.
While Artera aims for broad patient reach, limitations can include patients who lack access to smartphones or internet, or those who prefer traditional communication methods. The platform primarily relies on digital communication channels, so patients with limited technological literacy or access may require alternative engagement strategies.
Artera prioritizes patient data security and is designed to be fully compliant with HIPAA and other relevant privacy regulations. They employ robust encryption protocols, secure data storage, and strict access controls to protect sensitive patient information. Regular security audits and adherence to industry best practices are also integral to their data protection strategy.

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Suggest an Edit → | Last Verified: 2026-07-09 | First Added: 2026-07-09

Investors who backed Artera (formerly WELL Health)

Funded through the company that built this tool.

Unorthodox Ventures
VC T3
Austin, United States
$1M-$5M
Unorthodox Ventures is a US-based investment platform at unorthodoxventures.com with a Crunchbase and LinkedIn presence, positioned as a non-traditional capital partner that…
Diagnostics Medical Devices / MedTech
Martin Ventures
Family Office T3
Nashville, United States
$1M-$5M
Martin Ventures is the personal investment vehicle of healthcare entrepreneur Tom Martin, with a sustained track record of backing healthcare services and…
AI/ML in Healthcare Care Delivery / Tech-Enabled Services
Exceptional Ventures
VC T3
London, United Kingdom
$250k-$1M
Exceptional Ventures is a UK-based early-stage venture firm with a stated thesis around human flourishing, longevity, mental health, women’s health, and the…
AI/ML in Healthcare Biotech
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