Empathia AI

Pasadena, CA, United States All United States companies → — Founded 2023

Ambient Scribing / Documentation Clinical AI Platform Practice Management Suite

Family Medicine Internal Medicine Pediatrics

Documentation & Scribing Patient Intake & Forms Practice Management & Scheduling

Unfunded — unknown

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Products

Empathia AI

Documentation & Scribing

Empathia AI is an AI medical scribe and assistant platform designed to streamline the entire clinical workflow for healthcare professionals, from patient intake to documentation, follow-up, and front desk operations.

Paid plans start at $75 usd/month or $112 cad/month (essential plan, annual discount). a free plan is available, as well as a special rate for residents and medical students.

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About Empathia AI

Empathia AI is a healthcare artificial intelligence company that develops intelligent medical assistant solutions to alleviate clinician burnout and enhance patient care. The company focuses on streamlining administrative burdens, particularly clinical documentation, by providing an AI-powered charting assistant. This assistant transcribes patient encounters and generates structured medical notes, such as SOAP notes, billing codes, and patient handouts, which can be integrated with Electronic Medical Records (EMRs).

For physicians, Empathia AI aims to improve workflow efficiency across the entire clinical journey, from patient intake to follow-up. It is designed to handle high patient volumes and multi-problem visits, offering features like smart summaries for lengthy medical records and flexible documentation options for various care settings (clinic, home, telemedicine, and offline charting). The platform supports over 30 specialties, including primary care, internal medicine, pediatrics, and family medicine, with customizable templates. Empathia AI emphasizes its clinician-focused approach, building its features with input from healthcare professionals to ensure they streamline workflows and enhance efficiency.

Empathia AI’s core values include empathy, innovation for impact, and being clinician-focused. The company states that its technology is HIPAA-compliant, SOC 2-Type II, and ISO 27001-certified, ensuring data privacy and security. They also offer multilingual support for conversational multi-speaker dialogue in over 30 languages. Empathia AI is an approved vendor for programs like the Canada Health Infoway National AI Scribe Program and an OntarioMD-certified partner, which can provide subsidized or discounted rates for eligible physicians.

Focus Areas

AI medical scribe clinical documentation patient intake follow-up & administration front desk operations clinician burnout reduction workflow optimization natural language processing (NLP)

Business Intelligence

Key Investors	unknown
Partnerships	Canada Health Infoway, OntarioMD, AAFP, Vim
Acquisitions	unknown
Technology	Cloud-based, accessible via web browser, mobile, or tablet. Utilizes AI and Large Language Models (LLMs) for transcription, chart generation, and workflow automation. Integrates with major EMRs/EHRs including QHR Accuro, Oscar, MedAccess, Telus PS Suite, Athenahealth, eClinicalWorks, DrChrono, Elation, NextGen Enterprise, Office Ally EHR 24/7, Practice Fusion, TouchWorks, and Epic.

What Physicians Need to Know

AI Medical Scribe & Clinical Documentation

Empathia AI offers an AI medical scribe that automatically transcribes patient encounters and generates structured medical charts, such as SOAP notes, in minutes. It supports various visit types (in-person, phone, video) and offers specialty-specific templates across 30+ specialties. The AI learns a clinician's personal charting style and adapts to their preferences, reducing the need for edits over time. It can also generate referral and consult letters, as well as patient handouts.

Patient Intake & Administration

Empathia AI streamlines patient intake by collecting and organizing patient information before the encounter. This includes 'Voice AI Intake' where patients complete questionnaires using their voice, which the system converts into a structured summary for physician review. It also summarizes medical history, medications, allergies, and key health information, and prepares charts. Empathia AI's 'EMMA' AI clinical assistant helps with patient intake, medical records, billing codes, and filling out forms.

Front Desk Operations

Empathia AI offers 'Front Desk Emma,' an AI receptionist for phone, SMS, and web. Emma handles calls, books appointments, manages waitlists, processes refill requests, and answers patient inquiries 24/7, allowing clinic staff to focus on patient care.

Clinician Burnout Reduction & Workflow Optimization

Empathia AI aims to alleviate clinician burnout by significantly reducing documentation time, with some users reporting finishing 90% of charting and billing during office hours. The platform optimizes workflow by automating tasks from patient intake to documentation, follow-up, and front desk operations. It offers rapid, low-friction implementation, with clinics getting started within days.

Natural Language Processing (NLP)

Empathia AI utilizes natural language processing to automatically generate medical notes from patient encounters. It supports multi-speaker and multilingual transcription, auto-detecting languages and generating English notes while providing after-visit summaries in the patient's preferred language.

Key Differentiators

Empathia AI stands out due to its excellent note quality, AI learning capabilities that adapt to individual clinician preferences, and responsive customer support. It offers specialty-tuned documentation across numerous fields and supports multi-speaker, multilingual transcription. Empathia AI is also a true integrated medical AI copilot, covering pre-visit intake, ambient documentation, province-level billing, referral generation, and telemedicine in one platform.

Technology Stack

The platform is cloud-based and accessible via web browser, mobile, or tablet, requiring no additional hardware. It is built with a resilient and scalable cloud architecture designed for 99.999% availability. Empathia AI is HIPAA, PHIPA, and PIPEDA compliant, with encryption in transit and at rest for all patient data, and is SOC 2 Type II and ISO 27001 certified.

Physician Tip

For physicians, Empathia AI helps reclaim hours spent on documentation, allowing more focus on patient care. The AI learns your unique charting style, reducing the need for manual edits over time. It provides structured notes, referral letters, and patient handouts, and can assist with billing codes. The platform supports various visit types, including in-person, telehealth, and dictation, and offers multilingual support for diverse patient populations. Empathia AI also streamlines patient intake, providing summarized medical history and flagged key insights before the visit, ensuring better preparation.

Empathia AI integrates seamlessly with leading Electronic Medical Records (EMRs) and Electronic Health Records (EHRs) such as Epic, Cerner, Accuro, OSCAR, athenahealth, DrChrono, eClinicalWorks, MedAccess, and Plexia. It offers direct API partnerships with some systems and provides context-aware workflows where direct integrations are limited. The implementation process is designed for rapid, low-friction setup, often taking as little as one week.

At a glance

Founded 2023

HQ Pasadena, CA, United States · United States

Team size 11-50

CEO Walter Yuan

Funding Unfunded — unknown

Products 1

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Products by Empathia AI

1 product in the directory

Empathia AI

Documentation & Scribing

Paid plans start at $75 usd/month or $112 cad/month (essential plan, annual discount). a free plan is available, as well as a special rate for residents and medical students.

What the Web Says

Empathia AI is a medical documentation and ambient scribe tool that automatically transcribes patient encounters and generates structured medical charts. It aims to reduce administrative workload for healthcare professionals, allowing them to focus more on patient care. The platform offers features like automatic transcription, chart generation, multi-language support, and editable notes, with a focus on high note quality and responsive customer support.

Overall: Positive

Strengths

Extremely intuitive and easy to use.
Offers a wide variety of features including customizable templates, AI learning, and multi-lingual support.
Generates notes and forms faster than some other scribes.
High readability and consistency of note quality.
Excellent and responsive customer service.
Seamless integration with existing EMRs like Epic, Cerner, and Accuro.

Limitations

Higher retail pricing model compared to some competitors.
Integration limitations noted in some reviews.
Base plans can become expensive for clinics with multiple clinicians.
Note formatting can sometimes be wonky.
Some users have reported issues with the app after updates, such as problems with wireless microphone selection.
Some users express concerns about patient consent for recording and AI training.

Based on reviews from: Elion, Reddit, Heidi, App Store, HealOS.ai, YouTube, G2, Indeed.com

Last updated: 2026-08-05

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Press & Coverage

Empathia AI

AI for Primary Care: What's Changing in 2025?

This article discusses the transformative role of AI in primary care in 2025, focusing on intelligent medical scribing, predictive analytics, and workflow optimization to address physician shortages and administrative burdens. It highlights Empathia AI's 'Reliable AI. Remarkable Care.' mission and partnership-driven support model.

2025-06

Empathia AI

Empathia AI Partners with Infoway to Expand AI Scribes in Canadian Primary Care

Empathia AI has partnered with Canada Health Infoway's AI Scribe initiative, providing funded one-year licenses for AI-powered documentation tools to eligible Canadian primary care providers. Early results indicate reduced burnout and seamless EMR integration.

2025-10

Empathia AI

The Canadian AI Scribe Initiative: Transforming Healthcare, One Chart at a Time

This article celebrates a year of the Canada Health Infoway AI Scribe Program, highlighting how thousands of Canadian physicians have used AI to reduce administrative burden and burnout. Empathia AI, as a proud Canadian partner, emphasizes data sovereignty and deep EMR integration.

2025-12

Empathia AI

What Doctors Should Know About Legal & Ethical AI Use

This piece addresses the evolving regulatory landscape for AI in medicine, emphasizing the importance of choosing AI solutions built with ethics, compliance, and patient care at their core. It highlights how Empathia AI's medical scribe technology is designed to exceed HIPAA requirements and ensure robust privacy protections.

2025-07

Empathia AI

Why Healthcare AI Needs More Than Just Intelligence: The Case for Robust, Reliable Infrastructure

This article argues for the critical importance of robust, stable, and scalable AI infrastructure in healthcare, especially given recent outages from major AI providers. Empathia AI emphasizes its 24/7 availability, 99.999% uptime, and model-agnostic approach to ensure reliable service for clinicians.

2025-06

PMC (Frontiers in Neurorobotics)

Empathy AI in healthcare - PMC

This peer-reviewed article explores how AI is changing healthcare and the interpretation of empathy, focusing on when AI expressions of empathy are helpful versus harmful. It highlights the promise of human-machine synergy in alleviating fatigue and burnout in the medical field.

2025-12

Empathia AI

Evaluating the Usefulness of AI Scribing in the Clinical Setting: Note Reliability and Readability for Patient Access in the CURES Act Era.

This paper explores the effectiveness of AI-generated clinical notes by examining their reliability and readability in the context of the 21st Century CURES Act. It found Empathia AI to demonstrate both clinical accuracy and patient-centered care in readability.

2024-10

Tracxn

Empathia AI - 2026 Company Profile & Competitors - Tracxn

Empathia AI is an unfunded company based in Vancouver, founded in 2023, operating as an AI-based charting assistant for healthcare professionals. It aims to eliminate administrative burdens and enhance patient-doctor interaction.

2026-07

Frequently Asked Questions

What specific problems does Empathia AI solve for physicians and healthcare administrators?

Empathia AI addresses challenges like clinician burnout by automating medical scribing and clinical documentation, freeing up physicians' time. It also optimizes front desk operations, patient intake, and follow-up processes, leading to improved workflow efficiency and reduced administrative burden for healthcare administrators.

How does Empathia AI utilize Natural Language Processing (NLP) in its products, and what measures are in place to ensure accuracy and mitigate concerns?

Empathia AI leverages advanced NLP to accurately interpret and transcribe physician-patient conversations, populate electronic health records, and streamline documentation. To ensure accuracy, the system is continuously trained on vast amounts of medical data and incorporates human-in-the-loop review processes. Concerns about NLP accuracy are mitigated through robust validation protocols and ongoing performance monitoring.

What are Empathia AI's key products, and how do they integrate with existing healthcare IT infrastructure, particularly EHR systems?

Empathia AI offers products such as AI medical scribes, intelligent clinical documentation assistants, and automated patient intake and follow-up tools. These solutions are designed for seamless integration with most major Electronic Health Record (EHR) systems through standard APIs and customizable interfaces, minimizing disruption to existing workflows.

How does Empathia AI ensure compliance with healthcare regulations such as HIPAA, and what security measures are in place to protect patient data?

Empathia AI is built with a strong focus on compliance with regulations like HIPAA, ensuring the privacy and security of protected health information (PHI). The company employs robust encryption, access controls, regular security audits, and adheres to industry best practices for data protection to safeguard patient data.

What is the typical pricing model for Empathia AI's solutions, and what kind of support and training can healthcare organizations expect?

Empathia AI typically offers flexible pricing models, which may include subscription-based fees per user or per encounter, depending on the specific product and scale of deployment. Healthcare organizations can expect comprehensive support, including initial implementation assistance, ongoing technical support, and training programs for clinicians and administrative staff to ensure effective adoption and utilization.

Can you provide information on Empathia AI's partnerships and the overall stability and future outlook of the company?

Empathia AI actively seeks strategic partnerships with leading healthcare technology providers and organizations to enhance its offerings and market reach. The company maintains a strong focus on innovation and growth, backed by a solid financial foundation and a commitment to long-term stability in the evolving healthcare AI landscape.

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