Glean
Paid
Regulatory Status Disclosed
Overview
Glean is a Work AI platform designed to streamline operations and enhance productivity within healthcare organizations. It serves various healthcare stakeholders, including providers, payers, and life sciences teams, across different care settings.
- What it does: Glean connects disparate knowledge sources and systems, such as SharePoint, Microsoft Teams, and email, to provide a unified context for AI. It offers an AI Assistant for proactive intelligence, data analysis, research, and content creation, as well as AI Agents that automate high-friction administrative and clinical tasks.
- Who it is for: Glean is intended for a broad range of healthcare professionals and departments. This includes clinical staff, claims teams, revenue cycle management, support teams, R&D, IT, and operations and quality teams.
- How it fits a clinical or practice workflow: Glean integrates with existing applications, allowing users to access relevant information and automate tasks without switching between systems. For example, it can assist with accelerating prior authorizations, streamlining claims and appeals, simplifying staff onboarding and training, and supporting compliance and audit readiness.
- Notable capabilities: Glean offers HIPAA-compliant search and permission-aware access, ensuring data security and audit readiness. It can surface payer-specific policies, historical authorizations, and clinical protocols. The platform also supports over 250 connectors to various enterprise tools and can be configured to automate repetitive workflows.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Enterprise Search
- AI Assistant
- AI Agents
- 250+ Connectors & APIs
- Generative AI Experiences
- Security & Data Governance
- Proactive Intelligence
- Data Analysis & Research
- Content Creation
- Work Execution
Use Cases
- Reduce friction across high-stakes healthcare work
- Streamline claims and appeals
- Resolve member and provider inquiries faster
- Simplify onboarding and staff training
- Accelerate research and product development
- Support compliance and audit readiness
What Physicians Need to Know
Voice Input
Glean Assistant offers real-time voice interaction, allowing physicians to engage hands-free for tasks like summarizing documents or asking questions without typing. This feature routes audio streams through Glean servers to OpenAI, with transcriptions stored like text chats, and no raw audio recordings are retained.
File Uploads (types & size limits)
Physicians can upload and analyze various file types, including PDF, DOC, DOCX, Pages, XLS, XLSX, Numbers, PPT, PPTX, Key, and common text and code files. Image files like JPG/JPEG, PNG, and WebP are also supported. Individual files can be up to 64 MB. For archive files (ZIP, TAR, GZ, BZ2), the compressed size limit is 64 MB, with total uncompressed contents up to 256 MB. Glean scans all uploaded files for malware.
Image Generation capabilities
Glean includes built-in image generation, enabling users to create custom visuals from natural-language prompts directly within their workflow. This feature supports specifying style, realism, and audience. Generated images can be downloaded or refined with updated instructions. Image generation is available for Glean Key customers on GCP and requires an image-capable model (e.g., GPT Image 2 or Gemini image models).
Web Search (real-time or limited?)
Glean combines company knowledge, web knowledge, and LLM knowledge in its 'All Knowledge' mode, utilizing web search for real-time internet information. This capability is available in Glean Assistant and Glean Agents. Users can control whether to 'Search the web' or 'Use company sources' for specific queries. Glean's approach to web search is designed to provide relevant, reliable answers by combining private company data with real-time public knowledge.
Confabulation/Hallucination Risk level
Glean aims to mitigate hallucination risk by grounding AI responses in verified internal knowledge and providing source citations. Glean's proprietary AI and machine learning layer sifts through an enterprise's internal data, curates key facts, and constructs a knowledge graph. Before delivering an LLM's response, Glean checks it against these curated facts; if sufficient evidence is lacking, the chatbot will indicate it doesn't know rather than risk hallucination. This approach is particularly important in healthcare, where inaccurate AI outputs can have serious consequences.
Desktop & Mobile Apps
Glean offers both desktop applications for macOS and Windows, and a mobile app for iOS and Android. The desktop app provides an 'Assistant-first' experience with full context across all open windows, allowing for instant access via keyboard shortcuts. The mobile app provides an assistant-first experience to stay on top of work, get project updates, prepare for meetings, and find information.
Third-Party Integrations
Glean integrates with over 275 applications, including popular workplace tools like Slack, Salesforce, Google Drive, Microsoft Teams, Jira, Confluence, Zendesk, and ServiceNow. For financial tasks, Glean AI integrates with general ledger systems such as Xero, Intuit QuickBooks, Sage Intacct, Oracle NetSuite, and Microsoft Dynamics. Integrations allow for searching across these platforms, automating workflows, and taking actions directly within Glean.
Prompt Engineering Tips
Glean emphasizes the importance of clear and comprehensive instructions for effective prompt engineering to achieve desired results. Tips include using natural language descriptions, Markdown templates, or document example templates for formatting responses. Well-crafted prompts are essential for maximizing AI's potential and enhancing productivity.
Data Privacy for physicians
Glean is built for regulated environments and is HIPAA compliant and SOC 2 certified. It implements strict data privacy measures, including data encryption at rest and in transit, role-based access controls to limit access to Protected Health Information (PHI), and zero-retention agreements with model providers to ensure data is not stored or used for model training. Glean's security model enforces existing permissions from connected data sources.
Physician Tip
Leverage Glean's real-time voice input for hands-free interaction, especially when multitasking or needing quick information retrieval without typing. Utilize the comprehensive file upload capabilities to centralize and analyze various administrative documents, such as policy documents, training materials, or claims information. Be mindful of prompt engineering to ensure clear and specific instructions for optimal AI output, especially when generating reports or summaries. Always verify AI-generated content against trusted medical sources, as even with advanced hallucination mitigation, human oversight remains crucial in clinical settings. Take advantage of Glean's robust integrations to streamline non-clinical tasks across your existing healthcare tech stack, from managing prior authorizations to simplifying staff training.
Glean's extensive integration capabilities (275+ apps) are designed to connect with your existing healthcare tech stack, ensuring that data from various platforms (e.g., EMRs, administrative systems, communication tools) is accessible and actionable within Glean while respecting existing permission structures. This allows for a unified knowledge base and seamless workflow automation across different departments and functions within a healthcare organization.
Details
| Category | General Productivity (AI Assistants), Legal, Compliance & Security |
| Pricing |
Paid
|
| Deployment | Cloud-based; on-prem deployment options available for healthcare providers. |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status |
Cleared AI-estimated Glean does not claim FDA clearance. While it supports HIPAA compliance for healthcare deployments, FDA clearance is a separate regulatory requirement for medical devices and software that Glean does not appear to pursue. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
What the Web Says
Glean is an AI-powered enterprise search platform designed to unify internal knowledge across numerous workplace tools, offering personalized and permission-aware search results. It's particularly well-suited for large organizations with complex data ecosystems, aiming to reduce search time and improve onboarding processes. While highly praised for its search capabilities and integrations, some users note its limitations in workflow automation and a lack of pricing transparency.
Overall: PositiveStrengths
- Unified AI-powered search across 100+ workplace applications.
- Significantly reduces search time and improves productivity.
- User-friendly interface and seamless integrations with tools like Slack and Google Docs.
- Permission-aware results, respecting existing access controls.
- Helps streamline onboarding for new employees.
- Strong customer support and responsive team.
Limitations
- Limited workflow automation; it finds information but doesn't execute tasks.
- Pricing is not publicly listed and can be steep, especially for smaller companies.
- Setup can be complex and time-consuming for IT teams.
- AI responses aren't always 100% accurate and shouldn't be taken at face value.
- Occasional slowness or inconsistency in agent performance.
- Concerns about longevity and potential for larger players to catch up.
Based on reviews from: G2, Capterra, Slite, AWS, Fritz.ai, Cybernews, Workativ, eesel AI, Reddit, Gartner Peer Insights, Healthgrades, Health Central, Leland, STS
Last updated: 2026-08-05
Ratings & Reviews
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Press & Coverage
Business Wire
Glean Delivers AI Agents and Enterprise Search to On-Premises Environments, in Collaboration with Dell Technologies
Glean announced a collaboration with Dell Technologies to offer on-premises deployment of its Work AI platform, including enterprise search and AI agents. This aims to provide secure, compliant AI solutions for regulated industries like healthcare and financial services.
2025-05
Glean Blog
AI for healthcare providers: Unlocking efficiency behind the scenes - Glean
This article discusses how Glean's Work AI platform helps healthcare organizations improve efficiency in areas like revenue cycle management, prior authorizations, onboarding, and credentialing by integrating AI into existing workflows.
2025-06
Glean Blog
How AI is transforming healthcare payer operations - Glean
Glean's Work AI platform assists healthcare payers in making faster, more informed decisions by leveraging internal knowledge within daily workflows, connecting to over 100 enterprise systems.
2025-06
Glean Blog
10 AI agents transforming everyday work in healthcare - Glean
This article highlights how Glean's AI agents automate high-friction clinical and administrative tasks by integrating with existing healthcare tools and utilizing a unified knowledge graph.
2025-07
Glean Press
Glean Introduces Third-Generation AI Assistant, New Enterprise Graph to Enable the Superintelligent Enterprise
Glean unveiled its third-generation AI Assistant, designed for personalized results and complex agentic tasks, along with expanded Work AI platform capabilities including new SDKs and MCP support.
2025-09
Glean Blog
Using AI for effective regulatory change monitoring - Glean
This article explains how AI systems can transform regulatory compliance monitoring by continuously tracking regulatory sources, interpreting legal language, and mapping requirements to internal controls.
2025-11
Glean Blog
Top 7 industries with stringent AI compliance needs in 2026 - Glean
Glean discusses the stringent AI compliance needs across various industries in 2026, including healthcare, highlighting the importance of frameworks like HIPAA, the EU AI Act, and NIST AI Risk Management Framework.
2026-06
Glean Press
Glean Recognized as a Market Shaper in the 2026 Gartneru00ae Emerging Market Quadrant for No-Code Agent Builders - Startup Vendors
Glean was recognized as a Market Shaper in the 2026 Gartneru00ae Emerging Market Quadrant for No-Code Agent Builders, acknowledging its approach to providing enterprise context, tools, and governance for AI agents.
2026-06
Videos
Product demos, reviews, and walkthroughs for Glean.
Introducing Glean: Work AI for all
Glean
Frequently Asked Questions
Glean is designed with robust security measures and data anonymization techniques to protect patient information. It adheres to HIPAA regulations by processing de-identified data and implementing strict access controls, ensuring that protected health information (PHI) is not exposed or stored in an unencrypted manner.
Glean can assist physicians by summarizing patient charts, identifying key information for differential diagnoses, and streamlining documentation. It typically integrates with EHR systems through secure APIs, allowing for seamless data exchange and minimizing disruption to current workflows.
While powerful, Glean's AI is a supportive tool and not a diagnostic one; it may not always capture the nuances of complex clinical scenarios or rare conditions. Safeguards include requiring physician oversight for all AI-generated insights and continuous validation of its algorithms against real-world clinical data to minimize errors.
Glean's pricing typically varies based on the scale of deployment, offering different tiers for individual practitioners, small clinics, and large hospital systems. Models may include per-user subscriptions, volume-based licensing, or enterprise-level agreements with customized features and support.
Several alternatives exist, each with varying strengths; some focus on specific specialties, while others offer broader AI capabilities. Key differentiators often include the depth of their clinical knowledge base, integration capabilities with specific EHRs, and their approach to data security and compliance.
Glean continuously updates its medical knowledge base through regular ingestion of new research, clinical guidelines, and medical literature. This process often involves a combination of automated data parsing and expert review to ensure accuracy and relevance.
Comprehensive technical support and training are typically provided, including onboarding sessions, user manuals, and dedicated support channels. This ensures that physicians and their staff can effectively integrate Glean into their practice and maximize its benefits.
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| Last Verified: 2026-08-05 | First Added: 2026-08-05