Aqurio
About Aqurio
Aqurio is an Agentic AI company that provides a unified analytics approach to address inefficiencies in healthcare operations. Spun out from IntelePeer, the company focuses on connecting analytics, AI agents, and patient engagement, particularly in regulated industries like healthcare. Their platform aims to transform how organizations leverage conversational data by fostering a continuous cycle of insight and improvement.
Aqurio’s solutions are designed to improve patient scheduling processes, enhance customer engagement through unified analytics, refine automation rules for better interaction management, quantify ROI in healthcare interactions, and create data-driven strategies for customer experience. They offer three core Agentic AI solutions: SmartAnalytics, which measures 100% of interactions to surface revenue and identify gaps; SmartAgent, which answers every inbound call, SMS, and webchat 24/7 in multiple languages; and SmartEngage, which orchestrates outbound campaigns for recall, collections, care gaps, reactivation, and treatment plan scheduling. The platform is built to integrate with existing EHR and CRM systems, with over 70 bidirectional integrations live, allowing for rapid deployment.
For physicians, Aqurio’s Agentic AI workforce aims to lower the cost of running healthcare operations, reduce the burden on staff and patients, and recover lost revenue. Their AI agents are purpose-built for healthcare workflows, adapting to specific clinical workflows, EHR templates, and compliance constraints. This includes solutions for various specialties such as primary and preventive care, GI, renal and metabolic health, post-acute and home-based care, and digital health and healthcare IT. The company emphasizes compliance, with certifications including HIPAA, HITRUST r2, SOC 2 Type II, PCI DSS, ISO 27001, and ISO/IEC 42001.
Focus Areas
Business Intelligence
| Key Investors | unknown |
| Partnerships | 42 North Dental, Michigan Orthopedic Center, Jefferson Dental & Orthodontics, Union Square Eye Care, CMBS, Benevis, Benecare Dental, JDCare, SimonMed Imaging, Allied Digestive Health, Connect America |
| Acquisitions | Aqurio was spun out from IntelePeer. |
| Technology | Cloud-native, Agentic AI platform with a unified state layer for SmartAnalytics, SmartAgent, and SmartEngage. Integrates natively with 70+ EHR/PMS systems (e.g., Epic, Cerner, athenahealth, eClinicalWorks, NextGen, Allscripts) and is FHIR-compliant. |
What Physicians Need to Know
Aqurio's Agentic AI can significantly reduce administrative burden by automating routine tasks like appointment scheduling, answering patient inquiries, and managing outreach campaigns. This allows physicians and their staff to focus more on direct patient care. The platform's ability to close care gaps and improve patient adherence through proactive engagement can lead to better patient outcomes and improved quality scores. Furthermore, the real-time analytics provide valuable insights into operational efficiency and patient interactions, helping practices identify areas for improvement and revenue recovery. The system is designed to adapt to specific clinical workflows and EHR templates, minimizing disruption to existing processes.
Aqurio is EHR-native and offers over 70 pre-built connectors with major EHR and practice management systems, including Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen, and Allscripts. They also integrate with CRMs, telephony platforms, and clearinghouses. The platform supports HL7 FHIR R4 and REST APIs, ensuring native integration and writing back every interaction to the patient record. Aqurio is HIPAA, HITECH, SOC 2 Type II, and HITRUST CSF certified, with compliance built into its architecture.
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