CareSignal (a Lightbeam Health Solutions company)

Saint Louis, MO, United States All United States companies → — Founded 2015

Clinical AI Platform Patient Engagement Platform Wearables / RPM

Cardiology Family Medicine Internal Medicine

Patient Engagement & Education

Acquired (by Lightbeam Health Solutions on November 15, 2021) — $14.3M (prior to acquisition)

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About CareSignal (a Lightbeam Health Solutions company)

CareSignal, a Lightbeam Health Solutions company, specializes in Deviceless Remote Patient Monitoring (RPM) leveraging artificial intelligence to enhance value-based care delivery. The platform utilizes real-time, self-reported patient data collected through automated text messages and phone calls to foster long-term patient engagement and identify critical moments for proactive clinical intervention. This approach allows healthcare providers to scale their care management efforts efficiently, reaching a broader patient population without requiring specialized devices.

Designed with accessibility in mind, CareSignal’s technology enables patients to use their existing phones, thereby supporting underserved populations and promoting health equity. The platform offers a comprehensive portfolio of over 30 evidence-based programs tailored for various chronic conditions (e.g., heart failure, COPD, diabetes, hypertension), behavioral health conditions (e.g., depression, mood disorders), maternal health, and social determinants of health. Clinical outcomes have been demonstrated through numerous peer-reviewed studies and implementations, showing significant improvements in patient health, reductions in emergency department utilization, and increased care team capacity.

By integrating CareSignal’s capabilities, physicians and healthcare organizations can optimize population health management, improve quality metrics, and achieve substantial returns on investment in value-based care models. The system provides actionable insights that allow care teams to prioritize outreach and deliver timely, personalized care, ultimately leading to better patient outcomes and reduced healthcare costs.

Focus Areas

Deviceless Remote Patient Monitoring Artificial Intelligence Chronic Condition Management Behavioral Health Social Determinants of Health Maternal Health Patient Engagement Value-Based Care Population Health

Business Intelligence

Key Investors	Nueterra Capital, OSF Ventures, UnityPoint Health Ventures, 1984 Ventures
Partnerships	Texas Association of Community Health Centers (TACHC), Health Alliance (Carle Health), Mankato Clinic, Stratum Med, Deloitte, Mercy, BJC HealthCare, OSF HealthCare, Stride, Mohawk, Innovation Health, UnityPoint Health, Americares, NeuGen, LMHHealth, Community Care Plan
Acquisitions	Acquired by Lightbeam Health Solutions on November 15, 2021
Technology	Cloud-native Deviceless Remote Patient Monitoring platform utilizing automated SMS text messages and IVR phone calls. Incorporates AI and machine learning models (e.g., ensemble-based random survival forests, semi-parametric Cox regressions, survival analysis methods) to analyze real-time, self-reported patient data, predict disengagement, and stratify risk. Supports over 30 condition-specific programs.

What Physicians Need to Know

Deviceless Remote Patient Monitoring

CareSignal utilizes ubiquitous SMS text messages and IVR phone calls for remote patient monitoring, eliminating the need for specialized devices. This approach ensures accessibility for all patients, regardless of smartphone ownership or internet access, and enables scalable monitoring for thousands of rising-risk individuals.

Artificial Intelligence

CareSignal AI employs advanced machine learning models, trained on extensive healthcare data, to predict patient disengagement with over 80% accuracy and identify patients at risk of clinical deterioration up to 90 minutes before critical events. It proactively informs re-engagement strategies and provides real-time insights for care teams.

Chronic Condition Management

The platform offers over 30 condition-specific programs for chronic diseases such as Diabetes, Heart Failure, COPD, Hypertension, Asthma, Dialysis, and Epilepsy. These programs facilitate self-management, track symptoms, and have demonstrated significant outcomes like a 2.03% average reduction in HbA1c and a 59% reduction in heart failure ED visits.

Behavioral Health

CareSignal provides programs for proactive monitoring and management of behavioral health conditions including Depression, Mood disorders, Opioid Management, Substance Use, and PHQ9 screening. It helps collect actionable data and supports mental health tracking interventions.

Social Determinants of Health (SDOH)

The platform extends Deviceless RPM to collect actionable data on SDOH, enabling proactive monitoring and connecting patients with necessary resources. This approach helps address the major drivers of health outcomes and supports value-based care initiatives.

Maternal Health

CareSignal supports maternal health with programs such as Breastfeeding adherence, Breastfeeding (Self-Manage), Postpartum Depression screening, and Gestational Diabetes monitoring.

Patient Engagement

CareSignal focuses on producing long-term patient engagement through automated, personalized interactions (SMS/IVR) written at an accessible reading level. Its AI predicts disengagement, and engagement specialists proactively re-engage patients, leading to higher retention rates (e.g., 75% member engagement for >6 months).

Value-Based Care

The platform is specifically designed to improve payer and provider performance in value-based care by identifying rising-risk patients, reducing ED utilization, and generating significant ROI (e.g., 4.5x to 10x ROI within the first year, $200 PMPM cost savings).

Population Health

CareSignal, as a Lightbeam Health Solutions company, complements Lightbeam's population health analytics platform. It enables organizations to scale care management to reach 10 times more patients, generate real-time cohorts, and improve overall population health metrics by proactively managing rising-risk populations.

Physician Tip

For physicians, CareSignal stands out by significantly expanding care management capacity, allowing care teams to manage up to 10 times more patients without additional staff. The 'deviceless' approach ensures health equity and accessibility, reaching all patients through their existing phones (SMS/IVR), including those with limited minutes or no smartphones. The AI-powered system proactively identifies rising-risk patients and predicts disengagement, enabling timely interventions and shifting care from reactive to proactive. This means physicians receive actionable alerts only when needed, reducing administrative burden and allowing them to focus on top-of-license care. The evidence-based programs have demonstrated improved clinical outcomes, such as reduced ED visits for heart failure and COPD, and better management of chronic and behavioral health conditions, directly supporting quality measures and value-based care goals.

CareSignal prefers EHR integration (e.g., Epic, Cerner) to streamline workflows and access eligible patient lists. The platform is designed to integrate with existing healthcare systems to allow easy access to patient information and foster collaboration among care teams. It also leverages communication platforms like Twilio for branded calling to improve call answer rates and patient connection.

At a glance

Founded 2015

HQ Saint Louis, MO, United States · United States

Team size 32 (CareSignal, as of July 2024); 260 (Lightbeam Health Solutions)

CEO Pat Cline (CEO of Lightbeam Health Solutions); Blake Marggraff (Co-Founder and former CEO of CareSignal)

Funding Acquired (by Lightbeam Health Solutions on November 15, 2021) — $14.3M (prior to acquisition)

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Press & Coverage

Business Wire

ACOs Using CareSignal's Deviceless RPMu00ae Solution Generated $59 Million in Total MSSP Savings in 2021

CareSignal, a Lightbeam Health Solutions company, announced that Accountable Care Organizations (ACOs) utilizing their Deviceless Remote Patient Monitoringu00ae solution achieved $59 million in savings for the Medicare Shared Savings Program (MSSP) in 2021. The solution also led to higher average scores for CAHPSu00ae measures related to patient experience.

2022-11

Digital Health Global

OSF HealthCare Implements CareSignal's Deviceless Remote Patient Monitoringu00ae to Extend Care to Rising-Risk Patient Populations

OSF HealthCare selected CareSignal to power its digital health solution, OSF OnCall Connect, using Deviceless Remote Patient Monitoringu00ae to expand care management to rising-risk patient populations and monitor chronic conditions. This partnership aims to improve care quality, enhance patient engagement, and address health equity gaps.

2022-10

Health Alliance Newsroom

Health Alliance Improves Outcomes and Reduces Costs Using CareSignal's Deviceless Remote Patient Monitoring

Health Alliance, the health plan of Carle Health, launched a remote patient monitoring program powered by CareSignal to reduce readmissions, decrease spending, and improve member experience for rising-risk populations. The program is part of Hallyu00ae health and aims to increase health literacy and empower members to self-manage chronic conditions.

2022-06

CareSignal

CareSignal Partners with Texas Association of Community Health Centers (TACHC) to Improve Outcomes for Underserved Patient Populations

CareSignal partnered with the Texas Association of Community Health Centers (TACHC) to provide remote patient monitoring for 1.6 million vulnerable patients in Texas. This collaboration aims to enhance equity, access, and quality of care, particularly for the state's Medicaid population and those in rural areas.

2022-04

Business Wire

Mankato Clinic Implements CareSignal's Deviceless Remote Patient Monitoring to Scale Chronic Care Management

Mankato Clinic partnered with CareSignal to scale Chronic Care Management (CCM) and prevent administrative burnout using Deviceless Remote Patient Monitoringu00ae technology. The partnership aims to extend proactive care to rising-risk populations and increase CCM participation among ACO patients.

2022-04

Constant Contact (PHA Newsletter)

VOICES - March 2022 Edition - The monthly newsletter of PHA

Northwest Primary Care (NWPC) partnered with CareSignal to implement Deviceless Remote Patient Monitoringu00ae to manage vulnerable patient populations and improve outcomes in risk-bearing contracts. The technology allows NWPC to monitor patients across 30 chronic and behavioral health conditions.

2022-03

Northwest Primary Care

Northwest Primary Care Implements CareSignal's Deviceless Remote Patient Monitoringu00ae to Improve Performance in At-Risk Contracts

Northwest Primary Care (NWPC) implemented CareSignal's Deviceless Remote Patient Monitoringu00ae to enhance performance in at-risk contracts. The automated platform helps NWPC offer care management and preventative care to rising-risk populations, aiming to reduce unnecessary hospitalizations and readmissions.

2022-02

Particle Health

Medical AI Tools for Physicians

CareSignal, a Lightbeam Health Solutions company, is highlighted for its Deviceless Remote Patient Monitoring (RPM) which uses AI and real-time, self-reported patient data to enhance value-based care. The platform focuses on long-term patient engagement and proactive clinical intervention.

2026-04

Frequently Asked Questions

How does CareSignal's Deviceless Remote Patient Monitoring (RPM) work, and what role does artificial intelligence play in its functionality?

CareSignal's Deviceless RPM utilizes automated text messages and interactive voice response (IVR) calls to engage patients on their existing phones, collecting real-time, self-reported health data without requiring additional devices. Artificial intelligence (AI) then analyzes this data to identify clinically actionable moments, stratify patient risk, and trigger proactive care interventions, enabling care teams to focus on patients who need it most.

What chronic conditions and behavioral health issues does CareSignal address, and what are the typical outcomes seen by healthcare organizations?

CareSignal offers over 30 condition-specific programs, including management for chronic conditions like diabetes, heart failure, COPD, and hypertension, as well as behavioral health concerns such as depression and mood disorders. Clients have reported significant outcomes, including a 59% reduction in heart failure ED visits, a 28% reduction in PHQ-9 scores for depression, and improved blood pressure control.

How does CareSignal (Lightbeam's Deviceless RPM) address Social Determinants of Health (SDOH) and support maternal health initiatives?

CareSignal programs extend to addressing Social Determinants of Health by collecting actionable data on factors like economic stability and access to care, enabling targeted interventions and community resource connections. For maternal health, Lightbeam's Deviceless RPM includes programs for maternal health and postpartum depression, which have shown high engagement rates and generated actionable alerts to improve outcomes.

How does CareSignal enhance patient engagement and contribute to success in value-based care models?

CareSignal drives patient engagement through accessible, personalized communication via text and phone calls, making it easy for patients to report symptoms and stay connected to their care teams. This sustained engagement, combined with real-time risk stratification, helps organizations improve quality metrics, reduce avoidable utilization like ED visits, and increase shared savings within value-based care frameworks.

What are CareSignal's key offerings for population health management, and how do they integrate with Lightbeam Health Solutions' broader platform?

CareSignal provides scalable, evidence-based Deviceless Remote Patient Monitoring programs that complement Lightbeam's comprehensive population health analytics platform. This integration allows for best-in-class population-level stratification, real-time insight delivery, and enhanced care coordination across more than 42 million patient lives.

What are CareSignal's (Lightbeam's) compliance standards and data security measures for protecting sensitive patient information?

As part of Lightbeam Health Solutions, CareSignal adheres to robust data security protocols designed to protect sensitive patient information and ensure HIPAA compliance. Lightbeam's platform automates HIPAA policy enforcement, streamlines risk analyses, and provides contextual visibility and control over protected health information (PHI) across various data stores.

What are the typical pricing models for CareSignal's solutions, and what kind of return on investment (ROI) can healthcare organizations expect?

CareSignal offers flexible pricing, including an at-risk pricing model where performance-based payments are contingent on value generated, aligning incentives with client success. Clients consistently see a significant ROI, ranging from 4.5 to 10 times, driven by outcomes such as reduced ED visits, avoided medical costs, and increased care management capacity.

What level of support and implementation assistance does CareSignal provide to ensure successful adoption and ongoing use?

CareSignal offers end-to-end partnership support, including turn-key implementation with a dedicated project manager to guide launch and establish best practices. They also provide enrollment at scale, consultative support from account managers, and care coordination services to ensure successful adoption and sustained patient engagement.

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