Klara (a ModMed company)
About Klara (a ModMed company)
Klara, a ModMed company, offers an end-to-end patient engagement platform designed to streamline communication and automate administrative tasks for healthcare organizations. The platform enables secure, HIPAA-compliant messaging between medical teams and patients, facilitating interactions for prescriptions, lab results, and appointment follow-ups. Klara aims to reduce phone tag and improve efficiency by centralizing all patient-related communication, including texts, web chats, phone calls, and transcribed voicemails, into a single thread. It also supports patient self-scheduling, digital intake forms, and document uploads for IDs, insurance, and consent forms. Klara’s features are designed to enhance the patient experience while saving administrative time for practices across more than 40 specialties.
Acquired by ModMed in 2022, Klara’s platform is now deeply integrated within the ModMed ecosystem, particularly benefiting specialty practices using ModMed’s EHR and practice management systems. This integration allows for seamless data flow and advanced automation, such as AI-powered message routing to the correct department within the EHR workflow. For practices not using ModMed’s EHR, Klara still offers integrations with other popular systems like athenaOne and AdvancedMD, though the depth and real-time synchronization may vary. The company’s focus on AI-driven automation extends to areas like automated scheduling, patient intake, payments, and balance collection, aiming to modernize practice infrastructure and improve overall operational efficiency.
Focus Areas
Business Intelligence
| Key Investors | Firstmark Capital, Lerer Hippeau, Flatiron Health founders Zac Weinberg and Nat Turner, Gradient Ventures (Google's AI-focused venture fund), Frist Cressey Ventures, Project A, Stage 2 Capital, Clover Health founder Vivek Garipalli, InVision founder Clark Valberg, former Hubspot CRO Mark Roberge, former Marketo Chief Growth Officer Jill Rowley, SIDE Capital, Atlantic Labs, Aglae Ventures, Lerer Hippeau Ventures Management |
| Partnerships | GI Alliance |
| Acquisitions | Acquired by ModMed (February 2022) |
| Technology | Cloud-native, AI-powered patient engagement platform, integrates with EHR and PM systems (deepest integration with ModMed's EMA EHR system) |
What Physicians Need to Know
For physicians, Klara (as ModMed Patient Engagement, powered by Klara) stands out by significantly reducing the administrative burden of patient communication. It centralizes all patient interactions, from texts and web chats to transcribed voicemails, into a single thread, making it easier for staff to manage asynchronously. The AI-powered message triage ensures inquiries are routed efficiently, leading to faster response times and improved patient satisfaction. For practices already using ModMed's EHR (EMA system), Klara offers a deeply integrated experience with seamless data flow, enhancing clinical and practice management workflows. This can lead to reduced phone call volume, streamlined patient intake, and improved overall operational efficiency, allowing medical teams to focus more on patient care.
Klara seamlessly integrates with several third-party EHR and practice management systems, including eClinicalWorks, AdvancedMD EHR, Greenway Health, ModMed EMR, Nextech EMR, athenaOne, Allscripts Practice Management, Intergy, and Veradigm EHR. However, its deepest and most robust integration, with tight bi-directional data flow, is with ModMed's platform, its parent company. Practices using other EHRs should verify the exact current interface and workflow with Klara's implementation team, as the depth and reliability of these connections can vary, potentially leading to sync delays.
What the Web Says
Klara, a ModMed company, is a patient communication and engagement platform that aims to streamline interactions between healthcare providers and patients. It offers features like two-way messaging, appointment scheduling, automated reminders, and telehealth capabilities. Klara has been recognized as a top healthcare product in G2's 2025 Best Software Awards. The platform is generally praised for its ease of use and ability to improve operational efficiency in medical practices.
Overall: PositiveStrengths
- Effortless and easy communication with patients via text, ensuring HIPAA compliance.
- Streamlined patient engagement, including appointment scheduling and automated reminders.
- User-friendly interface and intuitive design.
- Reduces phone call volume and improves staff efficiency.
- Ability for patients to send pictures and complete digital forms.
- Integration with existing EHR systems, especially ModMed.
Limitations
- Occasional glitches and slow updates can affect reliability.
- Limited features and lack of editing capabilities.
- Difficulties with customer service and support, with challenges in reaching live representatives.
- Issues with undelivered messages and search functionality for past conversations.
- Login challenges and frequent log-offs.
- Pricing can be considered high for smaller practices.
Based on reviews from: G2, Capterra, Software Advice, Charles Kirkland (Healthcare IT Reviewer), Reddit, Indeed.com, SimplyHired
Last updated: 2026-09-04
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