Lorikeet
About Lorikeet
Lorikeet is an AI-powered customer support platform that specializes in providing “universal AI concierges” for businesses, particularly in complex and regulated industries such as healthcare, fintech, and energy. Unlike traditional chatbots that primarily offer FAQ summaries or deflect inquiries, Lorikeet’s AI agents are designed to resolve multi-step, complex customer issues by making decisions and taking actions across various channels including chat, email, and voice. This includes tasks like replacing lost credit cards, processing payments, or triaging medical issues.
The platform emphasizes high-quality, human-like assistance and employs a unique architecture with granular permissions and dynamic gating to ensure AI safety and prevent risky actions, especially crucial in highly regulated sectors. Lorikeet’s AI agents can integrate with existing support systems like Zendesk, Stripe, and Salesforce, and are built to follow customized procedures and workflows. The company aims to move beyond basic self-service, enabling proactive and personalized customer engagement, and has demonstrated success in improving customer satisfaction and reducing response times for its clients.
Focus Areas
Business Intelligence
| Key Investors | QED Investors, Blackbird Ventures, Square Peg Capital, Skip Capital, Capital49, Airtree, Athletic Ventures, Operator Partners, Andreessen Horowitz, founders of Canva |
| Partnerships | Airwallex, Linktree, Eucalyptus, Flex, Step, Stashaway, SensorFlow, Magic Eden, Remote.com, Arbor |
| Acquisitions | unknown |
| Technology | AI-powered customer support platform, intelligent graph technology, dual-agent architecture (Concierge and Coach), granular permissions, dynamic gating, cloud-native, integrates with existing support systems (e.g., Zendesk, Stripe, Salesforce, Front, Shopify) |
What Physicians Need to Know
For physicians, Lorikeet offers a conversational AI that can be trusted to safely take action, adhering to clinical SOPs, enforcing scope of practice, and managing medical vs. general advice boundaries. It includes clinical escalation triggers mid-conversation and provides a full audit trail for every decision, ensuring agentic AI in healthcare without compliance risk. This can significantly streamline administrative tasks like appointment scheduling, billing inquiries, prior authorization, and prescription refills, allowing medical staff to focus on patient care. The platform's BAA-ready for HIPAA, SOC 2 compliance, and PHI/PII redaction are crucial for handling sensitive patient data securely.
Lorikeet integrates with existing support infrastructure, including ticketing systems like Zendesk, Stripe, Salesforce, and internal APIs. They offer various options for setting up tools, including APIs, webhooks, and connections to MCP servers, and provide a library of global connectors. They also integrate with knowledge bases such as Confluence, Guru, Google Docs, and Notion. The platform can be self-configured using tools like Claude Code, OpenAI Codex, and ChatGPT.
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