About Mend
Mend is a leading healthcare AI company specializing in a behavioral health AI platform designed to optimize operational efficiency, enhance patient access, and foster sustainable growth for healthcare organizations. The platform functions as an operational AI layer, working in conjunction with existing Electronic Health Records (EHRs) to provide specialized tools tailored for behavioral healthcare, thereby addressing gaps often present in general healthcare technology systems.
For physicians, Mend offers a comprehensive suite of patient engagement and virtual care solutions aimed at streamlining workflows and improving patient outcomes. Key functionalities include AI-driven scheduling and intake, patient readiness agents, automated appointment reminders, digital intake forms, and automated patient payments. The platform also features patient self-scheduling and an AI Co-Pilot, alongside Measurement-Based Care extensions and tools like Show-Up Score and Smart Waitlist. By engaging patients effectively throughout their care journey, Mend helps to significantly reduce no-show rates, increase provider utilization, and ultimately drive improved clinical outcomes and increased revenues for practices.
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| Key Investors | S2G, Dan Ripma, Accomplice VC, Alumni Ventures, Anderson Angels, Bascom Ventures, B Capital Group, Bling Capital, Flybridge Capital Partners, Great Oaks Venture Capital, Kleiner Perkins, KRM Interests LLC, Modern Venture Partners, NextView Ventures, Parkway VC, Alain Hanover, Louis Beryl, Tom Williams, Kelly Boyer, Mike Hennessy Jr., iSelect Fund, Keen Growth Capital, Touchdown Ventures |
| Partnerships | Burrell Behavioral Health, Clarity Healthcare, Jefferson Center for Mental Health, TCN Behavioral Health, Eleos Health, 4C Health, LanguageLine Solutions, athenahealth |
| Technology | AI and cloud-based platform with PredictiveIQ module, integrates with EHRs, offers patient self-scheduling, digital patient intake & check-in, patient payments, telemedicine, automated messaging, AI Co-Pilot, Measurement-Based Care automation, real-time operational dashboards. |
What Physicians Need to Know
For physicians, Mend stands out by significantly reducing administrative burden and improving practice efficiency. Its AI-powered no-show prediction and automated reminders mean fewer missed appointments and maximized provider utilization, leading to increased revenue. The seamless EHR integration ensures that patient demographics, appointments, forms, and notes are synchronized, eliminating manual double-entry and fragmented information. This allows physicians to focus more on patient care rather than paperwork, enhancing patient satisfaction and outcomes through better engagement and accessible virtual care options. The platform's focus on behavioral health also means it's tailored to the specific needs of mental health professionals, offering tools like measurement-based care extensions.
Mend offers flexible, two-way EHR/PMS integration with popular systems like AdvancedMD, athenaOne, eClinicalWorks, NextGen EHR & PM, Epic, and Cerner. These custom integrations utilize Smart FHIR, HL7, ADT, SFTP, and API interfaces, allowing for automatic synchronization of client demographics and appointments, discrete data transfer of forms and screeners to the EHR, and 'write-back' capability for client interaction data and notes.
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