Relatient
About Relatient
Relatient is a leading healthcare technology company that provides a comprehensive patient engagement platform designed to simplify access to care and streamline administrative processes for healthcare organizations. For physicians and their practices, Relatient’s solutions aim to enhance operational efficiency, reduce no-shows, accelerate patient payments, and improve overall patient satisfaction. The platform integrates with over 90 practice management and electronic health record (EHR) systems, offering a unified, intelligent ecosystem for patient scheduling, communication, and intake.
The company’s offerings include mobile-first patient messaging, AI-driven self-scheduling (Dash® by Relatient), digital registration, and payment solutions. These tools empower patients with 24/7 access to schedule appointments, complete digital intake forms, and manage payments, thereby reducing the manual workload on staff. Relatient also leverages AI agents, such as Dash Voice AI, to automate high-volume routine calls in call centers, handling tasks like booking, canceling, and rescheduling appointments directly within the EHR, allowing human agents to focus on more complex patient needs.
Relatient’s technology is utilized by provider groups and health systems across the U.S., engaging with over 50 million unique patients annually and facilitating millions of appointments. The platform supports various specialties, including cardiology, dermatology, and orthopedics, by offering rules-based scheduling solutions that ensure accuracy in complex environments. The company’s focus is on creating a frictionless patient experience through personalized communication and optimized access to care.
Focus Areas
Business Intelligence
| Key Investors | Brighton Park Capital, Powered Health |
| Partnerships | athenahealth, Complete Health, HURT!, Anne Arundel Dermatology |
| Acquisitions | Radix Health, Everseat |
| Technology | Dash® platform, AI-powered, rules-driven automation, mobile-first, integrates with EHR/PM systems, agentic AI (Dash Voice AI), cloud-native (implied by SaaS) |
What Physicians Need to Know
Relatient helps physicians by significantly reducing administrative burden through automation of scheduling, intake, and communication tasks, allowing staff to focus on higher-value patient care. Key benefits include increased operational efficiency, maximized provider utilization by reducing no-shows and filling cancelled slots, and improved patient satisfaction and retention through a modern, convenient patient experience. The platform's intelligent rules-based scheduling ensures patients are booked correctly, minimizing errors and rework for clinical teams. Furthermore, Dash Voice AI can deflect a substantial portion of routine call center inquiries, freeing up staff and improving access without increasing staffing.
Relatient's Dashu00ae platform is designed for deep, bi-directional integration with all leading Electronic Health Record (EHR) and Practice Management (PM) systems, including major vendors like Epic, athenahealth, AdvancedMD, Cerner, eClinicalWorks, and Greenway Health. This ensures real-time data flow, streamlines workflows, and eliminates manual data entry. The company also offers an open scheduling API platform, Dash Direct, to expand access points beyond traditional portals and integrate with virtual agents, chatbots, and third-party platforms. Relatient is HIPAA, SOC 2 Type 2, and HITRUST i1 certified, ensuring robust security and compliance.
What the Web Says
Relatient is a healthcare technology company offering a patient engagement platform called Dashu00ae, which provides solutions for automated scheduling, patient communication, online chat, mobile payments, and digital intake. The company is generally well-regarded by users for its product's ease of use and effective patient communication features, such as appointment reminders. However, employer reviews indicate mixed sentiments regarding leadership and career progression, with some employees citing high attrition rates.
Overall: MixedStrengths
- Easy to use and adaptable software.
- Excellent and responsive customer service for product users.
- Effective in sending appointment reminders and reducing no-shows.
- Streamlines patient communication and administrative tasks.
- Integrates well with existing EHR and PM systems.
- Offers various functionalities like patient rescheduling, health campaigns, and bill pay.
Limitations
- Occasional delays in customer service response times for product users.
- Some users report that canceled appointments are not automatically removed from the schedule.
- Patients sometimes have difficulty understanding that communications are from their practice and not directly from Relatient.
- Challenges in conveying issues to support.
- Poor leadership and high attrition rates reported by employees.
- Subpar pay and lack of career progression mentioned in some employer reviews.
Based on reviews from: G2, Glassdoor, Capterra, Indeed.com, ZipRecruiter, Software Finder, Elion
Last updated: 2026-08-12
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