Retrace Labs

San Francisco, CA, United States All United States companies → — Founded 2016

Revenue Cycle / Billing Specialty-Focused AI

Dentistry

Dental AI Medical Billing & RCM Practice Management & Scheduling

Early Stage VC (Series A) / Seed — $18M

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Retrace

Retrace Labs Inc.

Dental AI

Retrace is an AI-based dental management network that streamlines dental administration, enables instant value-based payments, and provides provider and procedure quality ratings. It connects providers, patients, and payers with an end-to-end solution, aiming for instant and accurate payments and greater transparency for patients.

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About Retrace Labs

Retrace Labs is a healthcare AI company focused on transforming the dental industry through intelligent automation and a value-based payment platform. The company aims to alleviate the burdens of information asymmetry and payment inefficiencies that impact providers, payers, and patients. Their platform connects payers, providers, and patients in real-time to streamline the entire dental patient experience, from pre-visit treatment validation to instant, accurate payments for providers.

For physicians, Retrace Labs offers solutions designed to simplify claims processing, provide instant treatment validation, and ensure accurate and immediate payments. The platform centralizes all claims support documents, facilitating clearer communication between providers and patients, offering reassurance on treatment plans, and ultimately leading to improved oral healthcare visits. By leveraging AI, Retrace aims to be an “always-on assistant” for dental practitioners, an ally for payers, and a trustworthy friend for patients, promoting high-quality, evidence-based care.

Focus Areas

dental AI value-based payments dental administration oral health artificial intelligence real-time connectivity interoperability predictive analytics medical image processing natural language processing

Business Intelligence

Key Investors	Intel Capital, SoftBank Ventures Asia (SBVA), Stone Point Capital
Technology	AI and infrastructure built specifically for oral health, deep learning, medical image processing, natural language processing

What Physicians Need to Know

Dental AI & Oral Health Artificial Intelligence

Retrace Labs specializes in AI and infrastructure built specifically for oral health, offering solutions that leverage deep learning and advanced imaging techniques to diagnose and treat dental conditions.

Value-Based Payments

Retrace Labs has developed a network that enables real-time, instant value-based payments for dental care, moving away from traditional fee-for-service models. This system incentivizes providers to deliver high-quality, evidence-based care and can achieve up to 98% auto-adjudication rates.

Dental Administration & Real-time Connectivity

The company's intelligent automation solutions streamline complex dental administration by connecting payers, providers, and patients in real-time. This aims to reduce administrative inefficiencies, long claim processing times, and inconsistent collections.

Interoperability

Retrace's platform shepherds providers and payers through traditionally disparate workflows, ensuring the right treatment is delivered at the right time with proper incentive structures.

Predictive Analytics

Retrace utilizes AI and other technologies in its predictive analytics platform to improve dental decision-making.

Medical Image Processing & Natural Language Processing (NLP)

The team at Retrace includes industry thought leaders in medical image processing and natural language processing, applying expertise from advanced imaging techniques used in cancer diagnosis and treatment to oral health.

Physician Tip

For physicians, Retrace Labs offers a significant advantage by streamlining administrative burdens and ensuring instant, accurate payments based on quality measures. This allows for a greater focus on delivering high-quality, evidence-based patient care rather than navigating complex billing and claims processes. The platform's transparency features also help patients understand their coverage and obligations, potentially reducing patient-related payment issues. The integration of AI for diagnostics and treatment planning can further support clinical decision-making.

Retrace's network already connects to over 200 external network connections and is accessible by invitation and referral only to oral health providers. The platform is designed to integrate with existing workflows for payers and providers, simplifying claims processing and providing a centralized system for support documents.

At a glance

Founded 2016

HQ San Francisco, CA, United States · United States

Team size 25

CEO Ali Sadat, DDS

Funding Early Stage VC (Series A) / Seed — $18M

Products 1

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Products by Retrace Labs

1 product in the directory

Retrace

Retrace Labs Inc.

Dental AI

Contact sales

What the Web Says

Retrace Labs (retrace.ai) appears to be a company with two distinct focuses based on the search results: an application performance management (APM) tool (often referred to as Retrace by Netreo) and a newer venture in AI-powered billing and office solutions for oral healthcare providers. The APM tool generally receives positive reviews for its comprehensive monitoring, debugging capabilities, and user-friendly interface, though some users have reported issues with customer support and pricing changes after acquisition. The healthcare solution emphasizes instant and accurate payments, HIPAA compliance, and streamlining billing processes for dental practices.

Overall: Mixed

Strengths

Comprehensive application monitoring and troubleshooting features.
User-friendly interface and easy setup for the APM tool.
Strong debugging and root cause analysis tools.
Real-time monitoring and alerts for application performance.
Integration of performance management with log management.
Focus on instant and accurate payments for healthcare providers, with HIPAA and SOC 2 Type II compliance.

Limitations

Some users reported negative experiences with customer support and unexpected price increases for the APM tool after acquisition by Netreo.
Limited customization options for some aspects of the APM tool.
High initial investment for software and hardware integration for the automotive shop solution.
Dependence on internet connectivity for operations in rural areas (for the automotive shop solution).
Cybersecurity risks associated with cloud-based data storage (for the automotive shop solution).
Lack of sufficient reviews for the healthcare IT solution to provide comprehensive feedback.

Based on reviews from: ITQlick, TrustRadius, Gartner Peer Insights, JoinSecret, Reddit, Retrace.ai (Official Website), Capterra, ShareGrid, Indeed.com, G2

Last updated: 2026-06-23

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Press & Coverage

PR Newswire

Retrace Achieves EHNAC Healthcare Network Accreditation

Retrace, a dental artificial intelligence leader, announced it achieved full accreditation with the Healthcare Network Accreditation Program (HNAP) for Electronic Health Networks (EHN) from the Electronic Healthcare Network Accreditation Commission (EHNAC). This accreditation recognizes excellence in health data processing and transactions and demonstrates Retrace's commitment to data protection, privacy, and security.

2022-06

Business Wire

Retrace Founder & CEO Ali Sadat DDS Recognized as Incisal Edge 40 Under 40

Dr. Ali Sadat, Founder and CEO of Retrace, was honored as an Incisal Edge 40 Under 40 dentist, recognizing his contributions to the dental industry through Retrace's AI-powered healthcare clearinghouse. Since its launch in October 2021, Retrace has filed over 25 patents, with 8 already granted, and established over 503 direct insurance connections.

2022-04

Business Wire

Retrace Appoints Clearinghouse Veteran Brian Worth as SVP of Payer Sales

Retrace announced the appointment of Brian Worth as Senior Vice President of Payer Sales, bringing two decades of dental clearinghouse expertise to accelerate Retrace's solution into the dental and orthodontic ecosystem. Worth will focus on leveraging Retrace's platform, which ensures clean claims and real-time notifications for rejections, to benefit more stakeholders.

2022-03

Intel

Optimizing Dental Insurance and Value-Based Payments with Intelu00ae OpenVINO.

Retrace utilizes Intel's OpenVINO to optimize and deploy deep learning AI inferencing, which helps reduce fees and increase inferencing speeds for dental claim processing. This collaboration aims to provide lower costs for partners and ultimately benefit patients by making dental claims more predictable and transparent.

2021-12

SiliconANGLE

Intel- and SoftBank-backed Retrace launches AI-based dental management network

Retrace Labs Inc., backed by Intel Corp. and SoftBank Group Corp., launched its AI-powered dental management network, a first for the U.S. dental market. The network connects payers, providers, and patients in real-time to enable instant payments based on quality measures and streamline dental administration.

2021-10

Dentistry Today

Retrace Launches Provider and Payer Network for Instant Value-Based Oral Healthcare Payments

Retrace launched its real-time network for oral health providers, payers, and patients, aiming to deliver instant value-based payments and care in the U.S. dental market. The platform leverages AI to streamline the patient experience, provide instant payments, and offer provider and procedure quality ratings.

2021-10

Patent Forecast

Retrace Labs Launches AI-Based Dental Management Network u2013 Will Patents be Granted?

Retrace Labs, backed by Intel and SoftBank Group Corp., has been actively growing its portfolio in the AI Biotech Patent Forecast, with its first 6 patent applications filed in 2020. This article discusses the company's patent strategy following the launch of its AI-based dental management network.

2021-10

Journal of Dentistry

A generative adversarial inpainting network to enhance prediction of periodontal clinical attachment level

Retrace announced the publication of a study in the Journal of Dentistry demonstrating how a novel Generative Adversarial Network (GAN) can enhance the prediction of periodontal clinical attachment level. This groundbreaking research highlights the potential of AI in improving medical imaging analysis in dentistry.

2022-08

Frequently Asked Questions

What specific dental AI products does Retrace Labs offer, and how do they differ from diagnostic AI tools?

Retrace Labs focuses on AI-powered solutions for dental administration, value-based payments, and treatment planning, rather than solely diagnostic imaging. Their platform aims to streamline workflows, enable instant value-based payments, and provide transparency for payers, providers, and patients. While other AI tools might focus on detecting pathologies from images, Retrace's offerings appear to complement these by addressing the administrative and financial aspects of dental care.

How does Retrace Labs facilitate value-based payments in dentistry, and what are the benefits for providers and payers?

Retrace Labs' network enables real-time connectivity between payers, providers, and patients to facilitate instant value-based payments. This system aims to reduce the typical 14-180 day payment cycle for providers, achieve high auto-adjudication rates for claims (up to 98%), and offer evidence-based quality ratings for procedures. For payers, it optimizes payment integrity and improves member experience, while providers benefit from immediate and accurate payments, reducing administrative burden.

What are Retrace Labs' capabilities in real-time connectivity and interoperability for dental administration?

Retrace Labs offers a 'revolutionary network' designed for real-time connectivity between all stakeholders in the dental patient experience: providers, payers, and patients. This network streamlines complex and traditionally disparate workflows, ensuring efficient administration and proper incentive structures for treatment delivery. The platform aims to provide a centralized system for claims support documents, enhancing communication and transparency.

What is Retrace Labs' approach to compliance, particularly concerning patient data and healthcare regulations?

Retrace Labs emphasizes its commitment to security and compliance, stating that its platform is built to meet industry standards. They have successfully passed the rigorous audit of SOC 2 Type II, which assures controls for data security, confidentiality, and privacy of processed information. This is crucial for handling protected health information (PHI) and adhering to regulations like HIPAA.

Can you provide information on Retrace Labs' pricing structure and available support options?

Retrace Labs offers different pricing plans, including 'Essentials' and 'Standard' tiers, with a custom 'Enterprise' option. Pricing is generally based on usage metrics like traces and logs. They also offer a free trial. Support options vary by plan, ranging from community support to email support, priority support, and dedicated account managers for higher tiers.

What partnerships does Retrace Labs have, and what is the company's current stability and funding status?

Retrace Labs has partnered with leading academic institutions, such as the University of California San Francisco, to blend precision medicine with financial insights. They are backed by investors like Intel Corp. and SoftBank Group Corp., having raised $18 million in venture capital funding by October 2021. While specific recent partnerships beyond academic ones are not detailed, their investor backing suggests a degree of financial stability.

How does Retrace Labs utilize advanced AI technologies like medical image processing and natural language processing in its dental solutions?

Retrace Labs leverages AI and infrastructure specifically built for oral health. Their team includes industry thought leaders in medical image processing and natural language processing. For example, their research has explored using 'Deep Fake' technology to enhance AI accuracy in diagnosing periodontal disease from radiographs. This indicates their use of advanced AI for analyzing complex dental data and improving diagnostic capabilities.

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