About Simple Interact
Simple Interact is a leading front office automation company that helps healthcare facilities across the United States, including physician groups, regional hospitals, community centers, and federally qualified health centers (FQHCs), operate more efficiently and profitably. Their mobile-friendly, multi-language platform is designed to enhance staff productivity, mitigate provider burnout, and elevate the overall patient experience.
The platform offers a comprehensive suite of services tailored for physicians and their practices. These include digital patient forms for various use cases such as new patient intake, pre-check-in, walk-ins, on-demand consents, and kiosks, which gather diverse data like demographics, medical history, screenings, eSignatures, images, and payments, while also auto-generating HPI physician notes. Simple Interact also provides robust digital patient engagement tools, including automated reminders, broadcast messaging campaigns for health outreach or office closures, and post-operative ePROs. Furthermore, it offers HIPAA-compliant 2-way SMS chat with features like a shared inbox, triaging, and translation, along with digital patient feedback mechanisms for satisfaction surveys, proactive reputation management, and online reviews across platforms like Google, Healthgrades, and WebMD. Digital patient scheduling capabilities streamline appointment management by automatically filling canceled slots and managing online requests.
Simple Interact is distinguished by its deep integration capabilities with popular EHR systems, including athenahealth (athenaOne®, athenaPractice™, athenaFlow™) and NextGen Enterprise. This integration allows for the automatic pushing of discrete data, images, provider notes, screening scores, signatures on file, and 2-way texting transcriptions directly into patient records, significantly reducing manual data entry, improving data accuracy, and accelerating front-desk workflows. The platform’s commitment to customizability ensures it can swiftly meet the evolving needs of healthcare providers.
Focus Areas
Business Intelligence
| Partnerships | athenahealth, eClinicalWorks, NextGen Enterprise, Veradigm |
| Technology | Cloud-based, SaaS, mobile-friendly, multi-language platform, deep EHR integration, AI technology for templating and auto-correct, secure online dashboard with powerful analytics |
What Physicians Need to Know
Physicians can leverage Simple Interact to significantly reduce administrative burdens, ensuring patient data (demographics, medical history, encounter data, legal forms) is accurately and completely captured and pushed discretely into the EMR *before* the patient even arrives. This streamlines patient flow, minimizes check-in delays, and provides comprehensive information for clinical decision-making. The auto-generation of HPI notes directly saves documentation time, allowing physicians to focus more on patient interaction and less on paperwork, ultimately contributing to reduced burnout and improved patient outcomes and satisfaction. The platform's ability to manage referrals and rebook cancellations also optimizes physician schedules and practice revenue.
Simple Interact specializes in deep, bidirectional integrations with popular Practice Management (PM) and Electronic Health Record (EHR) systems. They have implemented client integrations with major platforms such as athenahealth (athenaOneu00ae, athenaPracticeu2122, athenaFlowu2122), NextGen Enterprise, eClinicalWorks, Veradigm (Allscripts), Lytec, MDConnection, InSync, Salesforce, MEDITECH, and Medisoft, ChartLogic, among others. These integrations allow for seamless syncing of appointment data, patient demographics, discrete medical history, encounter data, images, PDFs, and legal forms, ensuring data accuracy and reducing manual entry. Simple Interact can also operate in a non-integrated mode if needed.
What the Web Says
Simple Interact is a front office automation platform for healthcare facilities, aiming to streamline patient engagement, forms, and communication. Reviews generally highlight the product's ease of use and the company's strong customer service. The platform helps reduce manual tasks for staff, decrease no-shows, and improve the collection of patient information.
Overall: PositiveStrengths
- Excellent and very easy-to-use product.
- Exceptional customer service and support team.
- Automates patient appointments, medical history, and feedback, integrating with EHRs.
- Streamlines front office processes, reducing manual tasks and improving staff productivity.
- Customizable platform that adapts to current workflows and patient needs.
- Helps reduce no-shows and improves the collection of demographic and medical information.
Limitations
- System sometimes crashes a couple of times a month.
- Some users wished they had implemented it sooner, implying a potential initial hesitation or longer decision-making process.
- One review mentioned the patient portal could be better.
- Lack of specific employer reviews on major platforms like Glassdoor and Reddit, making it difficult to assess company culture or employee satisfaction.
Based on reviews from: G2, Capterra, Simple Interact Website
Last updated: 2026-08-12
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