Spring Health

New York, NY, U.S. All United States companies → — Founded 2016

Mental Health Platform Specialty-Focused AI Telehealth Network

Psychiatry

Mental & Behavioral Health AI Patient Engagement & Education Telehealth & Virtual Care

Series E — $509M

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Spring Health

Mental & Behavioral Health AI

Fast, precise matching puts each person on the right path, with provider appointments in less than a day. Our Continuous Care model keeps people supported at every step, so they stay engaged and get better, faster.

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About Spring Health

Spring Health is a leading digital mental health company that leverages clinically validated AI technology, known as Precision Mental Healthcare, to provide personalized and comprehensive mental health solutions. For physicians, this means a data-driven approach to patient care, moving beyond traditional trial-and-error methods. The platform utilizes machine-learning algorithms to assess individuals’ conditions and match them with a tailored care plan, which can include app-based cognitive exercises, coaching, therapy, psychiatry, and medication management.

The company’s proprietary electronic health record (EHR), Compass, is designed by providers for providers, streamlining documentation, supporting measurement-based care, and ensuring a fully integrated experience. This technology empowers healthcare professionals with insights and data to facilitate faster and more effective care delivery. Spring Health also operates a pay-for-performance system for mental healthcare based on patient outcomes, incentivizing top-performing providers.

Spring Health’s services are primarily offered as employee assistance programs and mental health benefits for employers and health plans, aiming to eliminate barriers to mental health access and improve outcomes. The platform supports a diverse network of coaches, therapists, medication managers, and clinical care navigators, ensuring prompt and precise care across various specialties and conditions.

What Physicians Need to Know

Specialization

Spring Health specializes in mental healthcare, leveraging an AI-native platform to deliver a continuous care model. Their focus is on employer mental health solutions, providing personalized care journeys for individuals.

Key Differentiators

Spring Health's key differentiators include their Ethical AI Framework, which ensures a human-centered and clinically guided approach to AI in mental health. They emphasize clinically validated outcomes, a unified platform for seamless care, and their 'Guide' AI-led experience for continuous support. Their Precision Mental Healthcare model matches individuals with the right care, supported by a diverse provider network and dedicated Care Navigators.

Technology Stack

The company operates on an AI-native platform, featuring a purpose-built Electronic Health Record (EHR) called Compass, a personalized member app, and real-time employer analytics. Their secure technology infrastructure adheres to high global standards, including SOC 2 certification, HITRUST, HIPAA, and GDPR, ensuring data privacy and security.

Physician Value Proposition

Spring Health stands out for physicians by reducing administrative burden through streamlined intake and an intuitive EHR (Compass), allowing more time for direct patient interaction and human connection. The platform provides meaningful insights that strengthen therapeutic care, supports real-time tracking of patient progress, and offers professional development opportunities like peer consultations, case conferences, and free continuing education courses.

Physician Tip

For physicians, Spring Health's platform, particularly its AI-driven insights and the Compass EHR, can significantly enhance practice efficiency and patient care. Leverage the AI-powered intake to gain deeper context before sessions, allowing for more focused and impactful therapeutic work. Utilize the real-time progress tracking within Compass to monitor patient outcomes and adjust care plans effectively. The platform's ability to reduce administrative tasks means more time can be dedicated to building rapport and delivering high-quality, human-centered care. Additionally, take advantage of the provided peer consultations and free continuing education courses to further develop your expertise and connect with a broader network of mental health professionals. The 'Guide' AI-led experience can also extend support between sessions, reinforcing progress and engagement.

Spring Health operates on a unified, AI-native platform that seamlessly integrates various aspects of mental healthcare, including member experience, provider workflows, and outcome tracking. While specific third-party integrations are not extensively detailed, the platform is designed to provide a connected experience across members, providers, and employers, ensuring continuity of care and data flow within its ecosystem. The recent combination with Alma further expands their integrated network and capabilities.

At a glance

Founded 2016

HQ New York, NY, U.S. · United States

Team size 3,688

CEO April Koh

Funding Series E — $509M

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Products by Spring Health

1 product in the directory

Spring Health

Mental & Behavioral Health AI

Contact for pricing

What the Web Says

Spring Health is an enterprise mental health benefits platform that uses AI-driven provider matching and a measurement-based care model. It aims to provide personalized mental healthcare, offering therapy, coaching, medication management, and self-guided tools. While expert evaluators and peer-reviewed research highlight strong clinical outcomes and ROI, consumer-facing reviews reveal challenges with billing, customer support, and platform reliability.

Overall: Mixed

Strengths

AI-driven provider matching with a high therapeutic alliance rate (94%).
Strong clinical outcomes with documented improvement rates in depression and anxiety symptoms (92.3%).
Peer-reviewed research demonstrating a significant ROI (1.9x ROI and $1,070 net savings per participant in year one).
Rapid access to care, with typical appointments available within two days.
Care Navigator human support model receives praise for improving adoption and treatment adherence.
Confidential and HIPAA-compliant services.

Limitations

Minimal presence and zero reviews on major B2B review platforms like G2, Capterra, and TrustRadius.
Reported issues with billing transparency and documented cost overruns.
Customer support rated poorly (2.7/5) with long resolution times (2+ weeks).
Platform technical issues, including app crashes and notification problems.
Inconsistencies in provider quality, with some reports of unprofessional conduct and care continuity failures.
Some individual users report poor experiences, though issues were often resolved quickly once the company intervened.
Allegations of fraudulent charges and appointments on Reddit.

Based on reviews from: SelectSoftwareReviews, Glassdoor, Capterra, Reddit, Indeed.com, Trustpilot, Comparably, FeaturedCustomers

Last updated: 2026-08-06

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Press & Coverage

PR Newswire

Spring Health Announces $100 Million Series E Funding to Accelerate Growth and Expand Global Access to Mental Healthcare

Spring Health secured $100 million in Series E funding, led by Generation Investment Management, valuing the company at $3.3 billion. This funding will support global expansion and continued innovation in mental healthcare solutions.

2024-07

Spring Health

Spring Health and Alma Complete Combination, Creating the First Lifelong Mental Health Platform

Spring Health announced the successful acquisition of Alma, a platform for independent mental health clinicians. This combination aims to create a continuous mental health care platform across various life stages and coverage changes.

2026-05

Spring Health

Spring Health Launches 'Guide,' New AI Experience That Improves Mental Health Outcomes

Spring Health launched 'Guide,' an AI-led experience designed to improve mental health outcomes by providing continuous, personalized support and ensuring context persists as care evolves. A study by Spring Health showed individuals supported by Guide experienced faster improvement in depression and anxiety symptoms.

2026-04

California Department of Managed Health Care (DMHC)

DMHC Fines Spring Health Plan $1 Million for Operating Without a State License While Offering Employee Assistance Programs

The California Department of Managed Health Care (DMHC) fined Spring Health $1 million for operating as an unlicensed health care service plan while offering Employee Assistance Programs (EAPs) to California-based employees. Spring Health has since obtained the necessary license.

2024-11

PR Newswire

Spring Health Publishes Largest Outcomes Study Demonstrating Measurable Clinical Improvements in Mental Health Care

Spring Health published a peer-reviewed study in the Online Journal of Public Health Informatics (OJPHI), demonstrating significant clinical improvements in mental health care at scale. The study found that 92.3% of members reliably improved or recovered from depression or anxiety.

2025-11

PR Newswire

Spring Health Convenes AI in Mental Health Safety & Ethics Council to Set Industry Standards for Responsible AI

Spring Health supported the formation of the AI in Mental Health Safety & Ethics Council to develop universal standards for the safe, ethical, and effective use of AI in mental health care. The Council will inform the development of VERA-MH, an open-sourced evaluation framework for AI mental health tools.

2025-10

Spring Health

Spring Health Study Published in JAMA Network Open Demonstrates 1.9x ROI of Employer-Sponsored Behavioral Health Benefits

A Spring Health study published in JAMA Network Open demonstrated a 1.9x ROI for employer-sponsored behavioral health benefits, with employers saving nearly two dollars for every dollar spent. The study also showed increased access to care and significant reductions in physical health costs.

2025-02

Spring Health

New Study Confirms Compass Leads to Better Clinical Outcomes

New research from Spring Health indicates that its Compass care delivery and Electronic Health Record (EHR) platform has led to improved clinical outcomes since its launch in 2022. The platform integrates data-driven support to enhance care experiences.

2025-03

Frequently Asked Questions

How does Spring Health leverage AI in its mental healthcare products, and what are the benefits for patients and providers?

Spring Health utilizes AI for 'Precision Mental Healthcare' to personalize care plans, streamline intake, and offer in-the-moment support, aiming to match individuals with the right care faster. This AI is designed to enhance human care by reducing administrative burdens for providers and optimizing patient-provider matching, rather than replacing clinical interaction.

What compliance and data security measures does Spring Health have in place, especially concerning patient health information?

Spring Health operates as a healthcare provider, adhering to strict compliance standards including HIPAA in the U.S. and comparable global data protection regulations. They maintain SOC 2 certification and HITRUST, ensuring that all AI applications are consent-based, privacy-safe, and rigorously monitored, with employers only receiving de-identified, aggregated data.

What is Spring Health's pricing model for healthcare organizations or employers, and what kind of ROI can be expected?

Spring Health primarily uses outcomes-based pricing models for employers and health plans, where costs are tied to measurable improvements in employee well-being and business performance. They offer a performance guarantee, aiming for cost neutrality in the first year and a 1.5x to 2x ROI in subsequent years, with a JAMA Network Open study validating a 1.9x ROI.

What kind of support does Spring Health offer to physicians and healthcare administrators who integrate their platform?

Spring Health provides providers with its proprietary EHR, Compass, to streamline documentation and support measurement-based care, along with a Care Navigator for members. Additionally, providers receive hands-on support from licensed clinicians for crisis management and referrals, and the Candela system monitors care quality and offers performance reports.

What strategic partnerships has Spring Health established within the healthcare ecosystem?

Spring Health partners with numerous employers and health plans, including major companies like Microsoft, Target, and Highmark. They recently acquired Alma to expand their provider network and payer relationships, and have strategic integrations with platforms like Workday Wellness.

What is Spring Health's current company stability and growth trajectory?

Spring Health demonstrates strong company stability, valued at $3.3 billion after a $100 million Series E funding round in July 2024, having raised over $470 million in total venture funding. The company covers over 50 million lives globally and has shown a compound annual growth rate exceeding 80% in the last three years.

How does Spring Health ensure the ethical use and safety of its AI in clinical applications?

Spring Health adheres to an 'Ethical AI Framework' that prioritizes consent, privacy, safety, continuous learning, and access, guided by an AI Advisory Council of experts. Their AI tools are non-diagnostic, include human-in-the-loop systems for oversight, and have real-time escalation protocols to licensed clinicians for safety.