Surescripts
About Surescripts
Surescripts is a foundational healthcare technology company operating a comprehensive nationwide health information network, dedicated to streamlining and securing the exchange of critical health intelligence across the U.S. For physicians, Surescripts serves as a vital partner in enhancing patient safety, reducing administrative burdens, and improving the overall quality and cost-effectiveness of care. The company’s offerings extend beyond basic connectivity, providing robust solutions that integrate seamlessly into clinical workflows.
Physicians leverage Surescripts’ network for intelligent prescribing, including electronic prescribing (e-prescribing) and electronic prescribing for controlled substances, which significantly boosts accuracy and efficiency while reducing prescription errors. Furthermore, Surescripts facilitates real-time benefit and price intelligence, enabling physicians to make informed medication choices at the point of care, thereby optimizing patient affordability and adherence. Its intelligent prior authorization solutions aim to accelerate clinically appropriate decisions and minimize manual work, freeing up valuable physician time. The company also provides comprehensive medication history solutions, offering a holistic view of a patient’s past prescriptions to support reconciliation and better care management.
Crucially, Surescripts incorporates artificial intelligence (AI) within its network to optimize existing technologies, enhance data quality, and support faster, more informed clinical and business decisions. For instance, AI is utilized in solutions like electronic prior authorization portals and for parsing clinical attributes from patient records in Record Locator & Exchange and Specialty Medications Gateway. This responsible application of AI helps to close information gaps and empower healthcare professionals with the trusted insights needed to navigate the complexities of modern healthcare, ultimately leading to better patient outcomes.
Focus Areas
Business Intelligence
| Key Investors | TPG Capital, National Community Pharmacies Association (NCPA), National Association of Chain Drug Stores (NACDS), Express Scripts, CVS Caremark |
| Partnerships | TPG Capital (majority investor and strategic partner), Arcadia (for First-Fill Abandonment solution), Qualifacts (Marketplace integration) |
| Acquisitions | ActiveRADAR (2023), MedAvant Electronic Prescribing Network (2007) |
| Technology | Surescripts operates a robust health information network utilizing Java and .Net development platforms with an Oracle infrastructure. Their technology leverages a semantic network and AI to power solutions like the Electronic Prior Authorization Portal, break down Consolidated Clinical Document Architectures (CCDAs) for Record Locator & Exchange and Specialty Medications Gateway, and apply machine learning techniques for features like Sig IQ in Medication History. They prioritize network integrity, compliance, and a data management framework focused on accuracy, trust, and stewardship. |
| FDA Clearances | N/A cleared products (estimated) |
What Physicians Need to Know
For physicians, Surescripts stands out by significantly reducing administrative burdens, especially with automated prior authorizations and comprehensive medication history. Their real-time benefit and price intelligence, delivered directly within the EHR, empowers more informed prescribing decisions, helps patients afford medications, and improves adherence. The robust nationwide network ensures critical patient information is accessible at the point of care, leading to safer, more efficient, and higher-quality patient care. This allows physicians to spend more time focusing on patients rather than paperwork.
Surescripts is deeply integrated into the healthcare ecosystem, connecting virtually all Electronic Health Records (EHRs), health systems, pharmacies, health plans, and Pharmacy Benefit Managers (PBMs) through its nationwide network. As a designated Qualified Health Information Network (QHIN) via Interconnect, Surescripts facilitates broad data exchange under the Trusted Exchange Framework and Common Agreement (TEFCA) and leverages frameworks like Carequality, ensuring seamless interoperability across diverse platforms.
What the Web Says
Surescripts is a healthcare technology company that operates a nationwide health information network, primarily known for its e-prescribing platform. Reviews indicate that its e-prescribing product is generally efficient and streamlines workflows for healthcare professionals, though some users report difficulties with combination prescriptions and automated refill requests. As an employer, Surescripts receives mixed reviews, with some highlighting a strong mission and positive culture, while others point to issues with management and employee development.
Overall: MixedStrengths
- Efficient e-prescribing for quick medication management.
- Easy to add pharmacy information and search for drugs, doses, and directions.
- Streamlines clinical workflows and reduces administrative burden.
- Enhances patient safety with built-in drug interaction checks.
- Valuable company mission in e-prescribing and continuity of care.
- Strong work-life balance and positive company culture reported by some employees.
Limitations
- Some combination prescriptions can be difficult to find.
- Automated refill requests can be problematic and lead to confusion.
- Poor training and employee development.
- Issues with management, including lack of attention to detail and poor interpersonal skills.
- Stiff company culture reported by some employees.
- Advancement opportunities can be challenging due to a fairly flat organizational structure.
Based on reviews from: Indeed.com, SimplyHired, G2.com, Gartner, Elion Health, Reddit, Capterra
Last updated: 2026-07-22
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