Vivify Health (part of Optum)
About Vivify Health (part of Optum)
Vivify Health, now a part of Optum, offers a robust remote patient monitoring (RPM) software solution complemented by integrated third-party biometric devices. This platform is specifically designed to enhance the efficiency and effectiveness of disease management and post-acute care programs for healthcare providers. Its FDA 510(k) cleared Care Team Portal allows clinicians to monitor patient data in near real-time, leveraging risk stratification to prioritize care and intervene proactively before minor symptoms escalate. This approach aims to significantly reduce hospital readmission rates and mitigate the risk of Affordable Care Act (ACA) penalties.
The platform provides highly configurable solutions, including over 40 stackable care pathways tailored for a wide array of conditions such as chronic disease management, post-acute recovery, maternal care, behavioral health support, and preventive wellness. It facilitates seamless integration with existing Electronic Health Records (EHR), supports virtual visits, and enables secure in-app messaging for direct patient-provider communication. Physicians benefit from comprehensive data and insights delivered through customizable reports and dashboards, which also aid in actionable interactions and billing support.
Vivify Health’s core mission is to empower both providers and patients by enabling effective care management in the comfort of the patient’s home. By bridging the provider-patient gap through technology, Vivify Health aims to deliver personalized, easy-to-navigate care experiences, ultimately leading to improved patient outcomes, optimized services, and reduced healthcare costs across diverse patient populations.
Focus Areas
Business Intelligence
| Key Investors | Heritage Group, UPMC, Ascension Ventures, LabCorp, Envision Healthcare Holdings |
| Partnerships | Trinity Health, UPMC, AdventHealth, Geisinger, VA Home Telehealth contract |
| Acquisitions | Acquired by Optum (UnitedHealth Group subsidiary) in 2019 |
| Technology | Cloud-based services, Biometric Accessory Devices, Care Team Portal, +Home Managed Health Kit, +Go Mobile App, Interactive Voice Response (IVR) solution, API Integration, Device-agnostic, Consumer Mobile Devices, EHR Integration, AI/ML for data analysis and prediction |
| FDA Clearances | 1 cleared products (estimated) |
What Physicians Need to Know
For physicians, Vivify Health offers an intuitive Care Team Portal designed by clinicians, providing a single view of patient data, real-time risk stratification, and health index scoring to prioritize care. Customizable care plans and preconfigured smart text for documentation streamline workflows, reducing administrative burden. The platform's ability to provide actionable insights and support timely interventions can lead to improved patient outcomes, reduced readmissions (e.g., 76% less likely for CHF patients at UPMC), and increased patient satisfaction. Furthermore, it supports CCM/RPM reimbursement with clinical time tracking and billable events capture.
Vivify Health boasts seamless integration capabilities with major Electronic Health Record (EHR) systems, including Epic, Cerner, Veradigm, and Homecare Homebase. The platform offers robust API support for easy integration with existing IT landscapes and is device-agnostic, allowing for quick integration of new monitoring devices.
What the Web Says
Vivify Health, acquired by Optum in 2019, offers a comprehensive telemedicine and remote patient monitoring (RPM) platform. The platform is designed to improve patient outcomes through virtual healthcare services, including chronic disease management, behavioral health, and post-surgery follow-up. Vivify Health's RPM solution is being decommissioned on August 31, 2026, and the company is no longer onboarding new customers.
Overall: MixedStrengths
- Comprehensive telemedicine and remote patient monitoring features.
- User-friendly interface for both patients and healthcare professionals.
- HIPAA compliant and strong focus on data security.
- Integration with various biometric devices for remote tracking of patient health data.
- Reported success in reducing hospital readmissions and high patient satisfaction rates.
- Customizable care plans and workflows for various medical specialties.
Limitations
- Vivify Health's RPM solution is being decommissioned on August 31, 2026, and new customers are not being onboarded.
- Some reviews for Optum (parent company) mention concerns about prioritizing profits over patients and issues with customer service.
- Optum's acquisition of healthcare companies has led to some employee dissatisfaction regarding changes in benefits and management.
- Lack of public pricing details for Vivify Health's platform.
Based on reviews from: SoftwareWorld, SelectHub, Elion, FeaturedCustomers, Apple App Store, SourceForge, Becker's Hospital Review, HIT Consultant, Vivify Health Website, Indeed.com, G2, Reddit, CTC-RI
Last updated: 2026-08-01
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