Fabric
Overview
Fabric is a healthcare technology company that offers a comprehensive care enablement platform designed to simplify, automate, and unify healthcare experiences. It aims to make virtual and in-person care faster, smarter, and more accessible by automating a significant portion of clinical and administrative work. The platform integrates with existing Electronic Medical Records (EMR) systems and utilizes Hybrid AI, combining conversational AI with physician-built clinical logic, to streamline workflows and enhance patient and provider experiences. Fabric’s solutions are built to drive operational and clinical efficiency, expand access to care, and improve patient outcomes for health systems, health plans, employers, and brokers.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Provider Directory with smart decision trees, search & scheduling, and data management
- Virtual Care Platform for asynchronous and synchronous care, managed clinical protocols, and clinical quality
- AI Assistant with chat & conversational AI, symptom checker, navigation, triage & routing
- Engagement & Pathways for care pathways, outreach & marketing
- Clinical Network with 50-state virtual provider network for urgent, primary, and behavioral health
- Enterprise Features including EMR integrations, security & compliance
- Hybrid AI combining conversational AI and physician-built clinical logic
- Digital Front Door for automated symptom collection and patient intake
- Automated clinical symptom gathering, documentation, prescriptions, and lab orders
- Evidence-based decision support for clinicians
Use Cases
- Guiding patients to the right care and streamlining scheduling
- Automating clinical symptom gathering and care delivery across multiple channels
- Expanding clinical capacity and patient access through a virtual provider network
- Engaging with patients, reducing readmission rates, and improving outcomes
- Streamlining workflows and reducing administrative burden for healthcare providers
- Offering personalized answers and lower-cost care experiences for health plans and employers
What Physicians Need to Know
Patient Portal Integration
Fabric's conversational AI chat assistant can be integrated into a healthcare provider's website, app, or patient portal to offer immediate support and simplify patient access. Fabric also offers deep EMR integration, including seamless integration with Epic (Hyperdrive) and Oracle Health (PowerChart) to sync patient data and streamline workflows.
Appointment Scheduling AI
Fabric's AI-powered tools facilitate effortless scheduling by surfacing relevant providers based on symptoms, preferences, and real-time availability. Patients can book care in a few clicks, and the system personalizes scheduling flows by pre-populating known patient data. It also helps prevent patient-provider mismatches through configurable scheduling questions.
Symptom Checker Accuracy
Fabric's AI-powered symptom checker uses natural language processing (NLP) to understand free-text symptom descriptions and guides patients through relevant symptom pursuit. Machine learning algorithms assess patient inputs to produce differential diagnoses and care recommendations. Fabric's comprehensive adult and pediatric clinical triage capabilities cover the vast majority of primary patient complaints, and its symptom checker has been rated highly in independent reviews. The clinical expert system is designed and maintained by a team of care providers and reviewed by a Clinical Quality Advisory Council.
Multi-Language Patient Support
While not explicitly detailed as 'multi-language,' Fabric aims to promote accessibility and inclusion, hoping to provide a positive experience to all patients. Their commitment to WCAG 2.1 AA standards suggests an effort towards broader accessibility.
Health Literacy Adaptation
Fabric's conversational AI and chat features aim to simplify access to care and answers to questions, guiding patients to appropriate resources. The platform's intuitive search and scheduling, along with conversational AI, help patients navigate their care journey.
Chronic Disease Management
Fabric's engagement and care pathways automate patient communications to reinforce care plans and monitor recovery, which can be beneficial for chronic disease management. Automated follow-ups and personalized reminders help identify potential health concerns early and boost adherence to treatment plans. Fabric's managed clinical protocols include automated care plans.
Medication Adherence Features
Fabric's automated patient communications and proactive engagement journeys are designed to increase adherence to treatment plans. This includes timely reminders and reinforcement of care plans.
Patient Education Content
Fabric's managed clinical protocols include patient education as part of their comprehensive offerings. They also offer condition-specific overview pages to help patients better understand their symptoms.
Accessibility Compliance
Fabric adheres to WCAG 2.1 AA standards across all user interfaces to ensure an inclusive experience. They partner with accessibility experts for audits, monitoring, training, and testing to meet or exceed these guidelines.
Physician Tip
Leverage Fabric's deep EMR integration to streamline patient data synchronization and reduce administrative burden, allowing more focus on patient care. Utilize the AI-powered symptom checker and intelligent adaptive interviews for efficient patient intake and to quickly gather condition-specific details, aiding in faster diagnosis and treatment. Implement automated care pathways for pre- and post-visit communications, reinforcing care plans and improving patient adherence, especially for chronic conditions. The platform's clinical decision support and automated documentation (SOAP notes) can significantly increase efficiency and adherence to clinical guidelines.
Fabric offers comprehensive integration capabilities, including deep, two-way EMR integrations with systems like Epic (Hyperdrive) and Oracle Health (PowerChart). They leverage HL7 and FHIR standards for streamlined data exchange and offer open API integrations for flexible workflows. This allows for seamless data syncing, automated new patient registration, encounter creation, and notes, enhancing existing workflows and augmenting EMR capabilities.
Details
| Category | Patient Engagement & Education |
| Pricing |
Unknown
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
Unknown AI-estimated Fabric's platform itself does not appear to have FDA clearance. FDA clearance typically applies to medical devices or specific medical textiles. Fabric's focus is on a care enablement platform and virtual care services. |
| Integrations | |
| EHR | Not specified |
| Specialties | Emergency Medicine, Family Medicine, Internal Medicine |
Ratings & Reviews
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Press & Coverage
HLTH
Fabric Launches Hybrid AI Platform to Transform Healthcare Delivery and Patient Experience
Fabric introduced its Hybrid AI platform, integrating conversational AI with physician-developed clinical logic to standardize and automate healthcare experiences while maintaining clinical precision and safety. The platform includes an AI assistant, symptom checking, virtual care, and scheduling, and has saved 34 years of provider work time.
2025-02
Endpoints News
Fabric buys UCM Digital Health in fifth acquisition in three years
Fabric acquired UCM Digital Health, a telehealth platform, marking its fifth acquisition in less than three years. This move expands Fabric's reach to more patients and customers by integrating UCM's existing relationships with employers and insurance plans.
2025-11
PR Newswire
Fabric Acquires UCM Digital Health to Expand Member Care for Payers and Employers Nationwide
Fabric announced the acquisition of UCM Digital Health, adding over one million lives and 400 payer and employer clients. This acquisition solidifies Fabric's position as a market leader in AI-enabled virtual care.
2025-11
Fabric Health
Fabric Launches Concierge Virtual Careu2014Including Subscriptions, Labs, and Integrated Experiences
Fabric introduced significant updates to its Virtual Care platform, including a subscription-based care model, integrated lab testing, and seamless EMR workflows. These enhancements aim to provide more personalized and convenient care at scale for healthcare organizations.
2025-04
PR Newswire
Fabric Introduces Hybrid AI for Safe, Accessible Healthcare, Named Industry Leader by Frost & Sullivan
Fabric unveiled its Hybrid AI, designed for healthcare settings to combine conversational AI with physician-built clinical logic for safe and effective patient experiences. Frost & Sullivan recognized Fabric as a market leader in enterprise conversational AI.
2025-02
PR Newswire
Fabric Recognized for its Comprehensive AI-powered Care Enablement Platform in the 2025 NY Digital Health 100
Fabric was selected for the 2025 New York Digital Health 100 list, acknowledging its impact on addressing healthcare capacity and access challenges through its integrated AI-enabled solutions.
2025-02
Healthcare Dive
Health tech startup Fabric acquires Walmart's telehealth business
Fabric acquired Walmart's telehealth assets, MeMD, as the retailer exited its healthcare delivery business. This acquisition is Fabric's third in recent times, following Zipnosis and Gyant.
2024-06
Fabric Health
Fabric Secures $60M Series A to Streamline Care Experiences, Consolidating Fragmented Health Technology
Fabric announced a $60 million Series A funding round led by General Catalyst, with participation from other investors. The funding will be used to expand its team, advance its care enablement system, enhance AI capabilities, and pursue strategic acquisitions.
2024-02
Frequently Asked Questions
Fabric is a digital health platform designed to enhance patient engagement by providing tools for communication, education, and remote monitoring. It aims to streamline workflows for physicians and empower patients to take a more active role in their care through accessible information and interactive features.
To encourage adoption, consider a phased rollout with clear instructions and in-person demonstrations for less tech-savvy patients. Highlighting the direct benefits, such as easier access to their care team or appointment reminders, can also improve engagement.
Alternatives to Fabric include other patient portals, dedicated telehealth platforms, and even secure messaging systems. While features vary, key differentiators often lie in the level of integration with existing EHRs, customization options, and the administrative burden on your staff for setup and ongoing management.
Pricing models for Fabric typically involve subscription fees, which can be tiered based on the number of providers, active patients, or features utilized. It's advisable to discuss potential discounts or flexible payment options for smaller practices or those serving a vulnerable patient population directly with the Fabric sales team.
While Fabric prioritizes data security and aims for interoperability, limitations can sometimes arise with integrating highly specialized or legacy healthcare systems. It's crucial to verify its compatibility with your existing EHR and understand its data privacy protocols and compliance with regulations like HIPAA.
Fabric can support patient compliance through automated reminders for appointments and medications, educational content about their conditions and treatments, and secure messaging for patients to ask questions and receive timely support from their care team. This proactive approach can significantly improve adherence.
Fabric often offers customization options to tailor the platform to specific practice needs, including specialized educational content, custom forms, and workflows relevant to chronic disease management or post-surgical care. Discussing your specific requirements with their team can help determine the extent of available customization.
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| Last Verified: 2026-09-03 | First Added: 2026-09-03