healow Genie

by eClinicalWorks  · Based in United States → — AI-Powered Contact Center Solution for Healthcare Practices
Family Medicine Internal Medicine Pediatrics
Website
Claim this tool
Is this the maker? Claim the company →

1

Overview

healow Genie is an AI-enhanced call center solution designed to improve patient access and support. It offers a comprehensive platform with features like Conversational Smart Campaigns for two-way patient outreach, an AI Agent acting as an automated medical receptionist for instant answers, and No-Show Prediction to drive proactive interventions. The Intelligent Assistant blends AI efficiency with human support, escalating inquiries when needed. It also provides AI Hospital Call Center Software and Automated After-Hours Service for 24/7 routing to on-call providers for urgent needs. healow Genie aims to strengthen patient engagement, improve patient satisfaction, reduce burdens on practice staff, and lower overall operational costs. The solution is cloud-based, leveraging Microsoft Azure data centers, and is designed to integrate with any EHR and various telephony systems.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • AI Agent (Automated Medical Receptionist)
  • Intelligent Assistant (AI with human escalation)
  • Automated After-Hours Service
  • Conversational Smart Campaigns (Two-way outreach)
  • No-Show Prediction
  • Appointment Management (via AI Agent)
  • Bill Payment (via AI Agent)
  • Referral Requests (via AI Agent)
  • Medication Refills (via AI Agent)
  • Access Lab Results (via Intelligent Assistant)

Use Cases

  • Improving patient access and support
  • Reducing administrative burden on staff
  • Lowering operational costs for practices
  • Enhancing patient engagement and compliance
  • Automating after-hours patient needs and call routing
  • Predicting and mitigating patient no-shows

What Physicians Need to Know

Patient Portal Integration
healow Genie is EHR-agnostic and integrates with various Electronic Health Records (EHRs), including eClinicalWorks, and existing patient management systems. This deep integration allows real-time access to patient records for personalized responses and to auto-create telephone encounters in the EHR.
Appointment Scheduling AI
Genie automates appointment booking, scheduling, rescheduling, and cancellations, offering self-service options 24/7. It utilizes AI for 'no-show prediction' to identify high-risk slots and proactively offers them to waitlisted patients, helping to keep schedules full. It also sends automated appointment reminders and follow-up care notifications.
Symptom Checker Accuracy
healow Genie uses natural language processing (NLP) and advanced AI algorithms to interpret and respond to patient queries, providing instant answers to common questions based on information practices want it to provide. It can examine patient records for pertinent information with 100% accuracy and escalate complex inquiries to human agents or on-call professionals for assessment and care recommendations.
Multi-Language Patient Support
The tool offers multilingual support, including Spanish, to effectively communicate with diverse patient populations and overcome language barriers using natural language processing.
Health Literacy Adaptation
healow Genie engages patients in natural-language conversations, mimics human understanding, and generates responses that are easy for patients to comprehend. It aims to empower patients by providing health education material.
Chronic Disease Management
Genie supports chronic disease management through Conversational Smart Campaigns that send automated reminders for check-ups and follow-up care. It can also provide guidance on post-visit care and medication adherence, promoting proactive health management.
Medication Adherence Features
Patients can request medication refills through healow Genie. The system can provide guidance on medication adherence, send automated reminders for medication regimens, verify patient identity, confirm medication lists, and route requests to the appropriate provider or pharmacy, auto-creating telephone encounters in the EHR.
Patient Education Content
healow Genie empowers patients by providing access to basic health information and education material about their health conditions, encouraging active participation in their healthcare journey.
Accessibility Compliance
healow Genie provides 24/7 access to health information and services via voice, text, chat, or chatbot, significantly reducing hold times and ensuring immediate responses. This enhances accessibility for all patients, making healthcare services easier to reach at any time.
Physician Tip

Start AI implementation with 'sort + capture' tasks like appointment confirmations and FAQs before moving to complex clinical judgments. Leverage healow Genie to automate routine administrative tasks, freeing up staff to focus on more complex patient care and decision-making. Utilize its no-show prediction technology to proactively manage schedules and reduce lost revenue. Establish clear rules for when the AI should escalate patient inquiries to human agents, ensuring a seamless blend of AI efficiency and human empathy. Maximize its multilingual capabilities to effectively serve diverse patient populations.

healow Genie is an EHR-agnostic solution, designed to integrate seamlessly with various EHRs, including eClinicalWorks, and other leading systems. It also integrates with existing telephony systems and other call center solutions. The platform supports an omnichannel approach by integrating call center interactions with patient portals, chatbots, and mobile apps. Built upon Microsoft Azure AI Foundry, it leverages Voice Live API for real-time, natural language speech-to-speech capabilities, ensuring low latency and high patient satisfaction.

Details

Category Patient Engagement & Education, Practice Management & Scheduling
Pricing 1 — Starting at $249 Per Seat Per Month.
DeploymentCloud-based
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Unknown AI-estimated — Not applicable for this type of software.
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Pediatrics

Ratings & Reviews

No reviews yet. Be the first to review this tool!

Rate healow Genie

Clinical Value
Ease of Use
Integration
Support & Docs
Value for Money

Press & Coverage

healow.com
healow Genie Helps Hope Family Care Center Manage 90% of After-Hours Calls, Improve Staff Retention, and Empower Patients
Hope Family Care Center, an FQHC look-alike practice, has significantly reduced its after-hours call burden by 90% and improved staff retention to 100% since deploying healow Genie in early 2026.
2026-07
Business Wire
eClinicalWorks and healow Genie Automate Up to 90% of Inbound Calls Within Weeks of Implementation at Maryland Endocrine
Maryland Endocrine automated 80-90% of inbound calls and voicemails within weeks of implementing healow Genie, leading to reduced missed calls, streamlined workflows, and improved patient response times.
2026-06
healow.com
Reducing Hold Times and Staff Burnout with AI Call Automation
This article discusses how AI call automation, specifically with healow Genie, helps healthcare practices reduce patient hold times and alleviate staff burnout.
2026-06
healow.com
healow Genie and its smart AI capabilities spotlighted in Digital Health News
Digital Health News featured healow Genie, highlighting its smart, conversational AI capabilities and how it is revolutionizing patient engagement.
2026-04
Business Wire
eClinicalWorks and healow Genie Assist Estrella ENT in Achieving 70% Call Automation and Improving Front Office Efficiency
Estrella Ear, Nose and Throat achieved a 70% call automation rate and improved patient satisfaction and operational performance by implementing healow Genie.
2026-04
healow.com
healow Genie Improves Satisfaction, Reduces Burnout, and Delivers Monthly Gains at Main Street Medical
Main Street Medical utilized healow Genie to manage 76% of total calls in the month following deployment, significantly reducing administrative burden and improving patient satisfaction.
2026-02
Medical Economics
AI adoption accelerates across medical practices, survey shows
A survey of healthcare professionals found that 72% plan to adopt healow Genie, an AI-powered contact center tool, to streamline administrative processes and enhance communication efficiency.
2025-11
healow Genie Blog
The AI Contact Center Healthcare's Been Waiting For
This article highlights the growing adoption of AI in healthcare contact centers, with over 60% of healthcare professionals planning to implement healow Genie to automate routine tasks and improve patient communication.
2025-09

Videos

Product demos, reviews, and walkthroughs for healow Genie.

View all on YouTube

Frequently Asked Questions

healow Genie is an AI-powered contact center solution that automates patient communications across voice, text, and chat, handling tasks like appointment scheduling, reminders, and answering common questions 24/7. This frees up staff time for more complex patient care and ensures patients receive timely information and support.
Yes, healow Genie utilizes Conversational Smart Campaigns for automated reminders for appointments, check-ups, and follow-up care, and can provide guidance on medication adherence. It also features a No-Show Prediction model with 90% accuracy to proactively address potential missed appointments and improve show rates.
While healow Genie efficiently handles routine inquiries, it is designed to recognize when a patient's question is too complex or requires a human touch. In such instances, it intelligently escalates the inquiry to a human agent, providing them with relevant patient data for a seamless and informed transition.
Many general messaging and contact center solutions exist, but healow Genie is specifically designed for healthcare, integrating with EHRs and offering HIPAA-compliant communication. Alternatives include platforms like Connecteam, Spruce Health, and IntakeQ, which may offer varying levels of healthcare-specific features and integrations.
healow Genie's pricing starts at $249 per seat per month, offering flexible plans designed for practices of various sizes. This typically includes features such as automated text messaging, inbound voice and SMS lines, and a dashboard for monitoring performance.
Yes, healow Genie is designed to be EHR-agnostic, meaning it can integrate with various existing EHR systems, not solely eClinicalWorks. This integration allows for personalized responses based on patient records while ensuring data security and HIPAA compliance.
healow Genie supports multiple communication channels including voice, text (two-way SMS), chat, and chatbot, aiming to meet patients through their preferred method. It offers 24/7 access and uses natural language processing to make interactions easy and convenient, which can encourage higher patient adoption and satisfaction.

Related Tools

SOAP Health
SOAP Health
Clinical Decision Support & Reference
SOAP Health is a Florida-based startup transforming patient intake with AI-powered diagnosis, offering a comprehensive solution that improves diagnosis accuracy and empowers patients and physicians.
Rose Health
Rose Health
Mental & Behavioral Health AI
Rose Health is a digital mental health platform that leverages deep tech and deep science for the early detection of depression and mood disorders, providing AI-powered assessments, daily journals, and trackers for mood, anxiety, and sleep, with data sent to the physician.
Most clients pay no more than $1,000 annually for premium mental health care; those with acute and complex mental concerns typically pay no more than $1,500.
RingCentral MVP
RingCentral
Patient Engagement & Education
RingCentral for Healthcare is an AI-powered communication and contact center platform offering secure voice, fax, messaging, video conferencing, and AI-driven tools for patient engagement and administrative support, designed for HIPAA compliance.
Contact sales for pricing
KloudMD
PilotPractice
Patient Engagement & Education
KloudMD is an AI assistant that handles administrative tasks like turning missed calls and chats into booked appointments, qualifying leads, and answering common questions 24/7. It's an AI-powered front office for private practices, offering an AI receptionist, online scheduling, patient texting, and billing, all integrated with existing EHRs.
MyTrials.ai
MyTrials.ai
Drug Discovery & Research
MyTrials.ai is an AI-powered platform for clinical trial recruitment, combining a verified patient network, intelligent matching, and human navigators to accelerate enrollment.
Hyro
Hyro
Medical Phone & Communication
Hyro provides AI-powered conversational AI solutions for healthcare systems, automating patient inquiries, scheduling, and communication.
Starting at $90,000 annually, subscription-based.

See all Patient Engagement & Education tools →

More from eClinicalWorks

CIPHR (Clinical Intelligence for Population Health Records)
eClinicalWorks
Patient Engagement & Education
eClinicalWorks provides cloud-based EHR software solutions for the healthcare industry, developing online tools for managing telehealth, online booking, revenue cycle management, virtual assistant, and patient engagement. [12]
Paid
eClinicalWorks EHR
eClinicalWorks
Patient Engagement & Education
eClinicalWorks provides a cloud-based EHR system with integrated AI features like ambient scribing (Sunoh.ai), an AI Assistant for workflows, and AI for fax management. It offers comprehensive solutions for telehealth, patient engagement, revenue cycle management, and population health, serving a wide range of healthcare specialties.
Starting from $449.00/month
Healow TeleVisits
eClinicalWorks
Patient Engagement & Education
Healow TeleVisits offers HIPAA-compliant virtual consultations integrated with the eClinicalWorks EHR, enabling providers to deliver remote care via video and audio on any device.
Contact vendor

View company profile →

Suggest an Edit → | Last Verified: 2026-04-22 | First Added: 2026-04-22
AI Tool Finder
AI-powered search. Results may not be comprehensive.