Healow TeleVisits

by eClinicalWorks  · Based in United States → — Care for patients anytime, anywhere, on any device.
Family Medicine Internal Medicine Psychiatry
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Regulatory Status Disclosed

Overview

healow TeleVisits by eClinicalWorks is an integrated telehealth platform designed to facilitate secure, remote patient consultations. Built for primary care providers and medical specialists across various care settings, the tool functions either as a fully integrated component of the eClinicalWorks EHR or as a standalone solution alongside other EHR systems.

The platform streamlines clinical workflows by embedding virtual visits directly into the provider’s scheduling and documentation processes. Key capabilities include:

  • Direct EHR Integration: Providers can launch video visits directly from their interactive schedule, allowing them to document findings, assign diagnoses, and complete treatment plans within the progress note in real time.
  • Pre-Visit Preparation: Practices can send customized pre-visit questionnaires to collect patient histories and gather vital signs prior to the encounter.
  • Device Connectivity: The system can import patient-recorded data from integrated home monitoring devices, such as blood pressure cuffs and glucometers.
  • Flexible Access: Patients can join visits via a web browser link sent through text or email without requiring a portal login, or access them directly through the healow mobile application.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • HIPAA-compliant two-way video and audio calls
  • Direct integration with eClinicalWorks EHR
  • Virtual waiting room with patient messaging
  • Staff can initiate visits on behalf of providers
  • Ability to invite additional participants (translators, family, therapists) to a visit
  • On-demand video/audio calls (hello2healowu2122)
  • Patient access via secure text/email link, patient portal, or healow app
  • Pre-visit questionnaires and vital sign collection
  • Screen sharing for reviewing lab results, imaging, and patient education materials
  • Integration with Sunoh.ai for AI-powered clinical documentation

Use Cases

  • Routine medical consultations
  • Follow-up appointments
  • Check-in visits
  • Behavioral health sessions
  • Counseling and nutrition classes
  • Managing chronic conditions and urgent care needs

What Physicians Need to Know

Patient Portal Integration
Healow TeleVisits are deeply integrated with the eClinicalWorks Patient Portal, allowing patients to log in with their existing credentials to access virtual visits, medical records, immunization history, appointment schedules, and test results. Pre-visit questionnaires and vital sign collection can also be completed through the patient portal or healow app.
Appointment Scheduling AI
Healow offers online appointment booking through healow Open Access, enabling patients to schedule visits at their convenience. The AI-powered healow Genie assists with appointment management and utilizes a no-show prediction model to optimize scheduling and reduce missed appointments. Providers can also schedule TeleVisits directly from their eClinicalWorks system.
Symptom Checker Accuracy
Information regarding a dedicated, AI-powered symptom checker with specific accuracy details for Healow TeleVisits is not explicitly highlighted in the provided search results.
Multi-Language Patient Support
Healow apps and online appointment booking are available in Spanish. Healow Genie, an AI-powered call center solution, provides multilingual support, including Spanish, Creole, and French capabilities. During a TeleVisit, a translator or other contact can be invited to join the call to facilitate communication. Patients can also search for providers based on the languages they speak.
Chronic Disease Management
Healow TeleVisits are suitable for routine, follow-up, and check-in visits essential for chronic disease management. The healow app and health trackers allow patients to connect home health monitoring devices and wearables, enabling providers to monitor vital data. Healow Insights provides point-of-care alerts for care gaps and includes pharmacy integration services to improve medication compliance. Healow Genie also sends automated reminders for follow-up care and appointments to help manage chronic conditions.
Medication Adherence Features
The healow app allows patients to view their medication list, receive updates on changes from the doctor's office, and set reminders to help them adhere to prescribed regimens. Healow Insights includes pharmacy integration services to improve medication compliance and offers Real-Time Benefit Checks to provide transparency on prescription costs. Healow Genie also promotes medication adherence through automated reminders.
Patient Education Content
During TeleVisits, physicians can utilize screen sharing to review lab results, imaging studies, and patient education materials with patients. The healow app provides 24/7 access to health records, which serves as a source of patient information. Healow Aware offers consultants to educate patients on using the Patient Portal and apps, which can include accessing educational content.
Accessibility Compliance
Healow is committed to ensuring its public-facing products and websites are accessible to all, including individuals with disabilities. It strives to comply with the Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA, incorporating accessibility standards into product development and using third-party evaluations. Healow actively welcomes user feedback on accessibility.
Physician Tip

Leverage the seamless integration with eClinicalWorks EHR for efficient scheduling, documentation, and comprehensive access to patient data during TeleVisits. Utilize screen sharing to enhance patient understanding of lab results, imaging, and educational materials. Encourage patients to use the healow app for self-scheduling, pre-visit questionnaires, and medication reminders to boost engagement and adherence. Take advantage of healow's multi-language capabilities and the option to invite translators to ensure effective communication with diverse patient populations. Integrate data from patient wearables and home monitoring devices via the healow app and Hub for robust chronic disease management. Consider healow Genie for AI-powered appointment management and no-show prediction to optimize practice efficiency.

Healow TeleVisits are designed for seamless integration with the eClinicalWorks EHR, offering full access to clinical tools and integrated Progress Notes. The platform can also function as a stand-alone application with other EHR systems. It integrates with various healow patient engagement products, including healow Open Access for online booking, healow CHECK-IN, and healow Remote Patient Monitoring. Healow Insights facilitates bidirectional data exchange with health plans and providers, incorporating pharmacy integration services. Healow Genie, an AI-powered call center solution, integrates with EHRs for comprehensive patient care and can work alongside existing scheduling software. Additionally, Sunoh.ai, an AI medical scribe, integrates with healow TeleVisits for automated clinical note generation.

Details

Category Patient Engagement & Education
Pricing Contact vendor
  • Pricing details are not publicly available and require direct contact with eClinicalWorks
  • Historically, in 2020, there was mention of pricing options such as $50 for 250 minutes or $2 per visit, with payments capped at $100 multiplied by the number of providers using TeleVisits per month
DeploymentCloud-based, integrated with eClinicalWorks EHR system.
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status No AI-estimated — Not applicable.
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Psychiatry

What the Web Says

Healow TeleVisits is a telehealth solution designed to connect patients and healthcare providers for virtual consultations. It is part of the broader healow patient engagement platform by eClinicalWorks, offering features like appointment scheduling, secure messaging, and access to medical records. The platform aims to improve access to care, especially for patients in rural areas or those with mobility/childcare issues. Many physicians have adopted TeleVisits, finding it a transformative tool for their practice.

Overall: Mixed

Strengths

  • Deep integration with eClinicalWorks EHR, streamlining workflows and data entry.
  • Improved patient access to care, particularly for those in remote areas or with transportation challenges.
  • User-friendly interface for both patients and providers, making virtual visits straightforward.
  • Automated appointment reminders and notifications.
  • HIPAA-compliant and secure for patient data.
  • Ability to conduct group education and counseling sessions with healow Meet.

Limitations

  • Occasional system instability, slow performance, and glitches.
  • Challenges with customer service responsiveness and support.
  • Patient portal issues, such as frequent logouts or difficulty accessing medical information.
  • Outdated user interface design.
  • Potential for a steep learning curve for less tech-savvy users.
  • Some users report difficulty with app functionality, including check-ins and account setup.

Based on reviews from: FindEMR, eClinicalWorks, Elion Health, healow Plus, Software Finder, AppIntent, YouTube (Healow App Review 2025), TechRadar, SelectHub, Reddit, Harvard Health, G2, Capterra

Last updated: 2026-07-21

Ratings & Reviews

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Press & Coverage

Business Wire
eClinicalWorks and healow Accelerate Online Bookings: 80% of Total Appointments Now Scheduled Online at Alevea Mental Health
Alevea Mental Health has achieved 80% online appointment scheduling and facilitates over 830 monthly healow TeleVisits, showcasing the transformative power of digital solutions in healthcare. This adoption of eClinicalWorks EHR, healow Open Access, and healow TeleVisits improves practice efficiency and patient engagement.
2025-07
U.S. Senator Tim Scott
Scott, Schatz Introduce Bill to Protect and Increase Telehealth Options for Americans
Senators Tim Scott and Brian Schatz reintroduced the Telehealth Modernization Act to extend Medicare telehealth access through fiscal year 2027, aiming to make pandemic-era flexibilities permanent. The bill seeks to remove geographic and originating site restrictions and protect audio-only telehealth for rural communities.
2025-09
TechnologyChecker.io
Companies Using Healow in 2026: Full Customer List & Insights
Healow TeleVisits, the platform's telehealth video visit feature, saw accelerated adoption during 2020-2021, with active domains jumping 588% as medical practices shifted to virtual care during the pandemic. Healow holds a 1.7% share of the chatbots market and is primarily used by U.S. healthcare organizations for patient portals, appointment scheduling, and telehealth services.
2026-03
eClinicalWorks
Telehealth Now a Key for Mental Health Treatment
Telehealth has become integral to behavioral health, with practices like Alevea Mental Health successfully using healow TeleVisits for routine follow-up and check-in visits. Patients can easily connect via a secure text or email link, enhancing accessibility and convenience for mental health services.
2025-08
Congresswoman Jahana Hayes
Hayes Introduces Bill to Lower Costs for Telehealth Patients
Congresswoman Jahana Hayes introduced the Fair Telehealth Billing Act of 2026 to prohibit certain facility fees for telehealth services, aiming to lower costs for patients. The legislation seeks to prevent double-billing and ensure patients receive a single bill for telehealth care.
2026-06
Business Wire
eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic
healow TeleVisits helps rural clinics maintain continuity of care, while eClinicalTouch allows providers to deliver care during home visits and manage scheduling from mobile devices. These AI-powered solutions are designed to meet the unique needs of rural health clinics, offering integrated telemedicine and other features.
2026-05
American Medical Association (AMA)
Make telehealth changes permanent ahead of January deadline | American Medical Association
The American Medical Association (AMA) urged Congress to permanently authorize Medicare telehealth services, citing the disruptive impact of temporary extensions on patient access and care continuity. The AMA advocates for a comprehensive evaluation of telehealth's value, considering long-term savings and improved health outcomes.
2026-01
RCM Experts
eClinicalWorks Telehealth Setup & Billing Guide 2025 | RCM Experts
eClinicalWorks Telehealth, an integrated EHR feature, enables HIPAA-compliant virtual visits through video and audio, directly connecting with the healow app and Patient Portal. The guide highlights the importance of accurate billing and compliance with regulatory standards for telehealth services.
2025-05

Videos

Product demos, reviews, and walkthroughs for Healow TeleVisits.

View all on YouTube

Frequently Asked Questions

Patients can access Healow TeleVisits through various methods, including the Healow app, patient portal, or a direct link sent via email or text message, which aims to simplify the process. However, patients must be 'web-enabled' and have the necessary Patient Portal credentials, and a system compatibility check ensures their device has a webcam, speakers, and adequate internet connection.
While specific compliance rates aren't detailed, Healow offers features like appointment reminders and pre-visit questionnaires to enhance patient engagement and preparation. Empowering patients with self-scheduling and remote check-in options can also contribute to higher attendance and satisfaction.
Patients require a computer with a webcam and speakers or a smartphone, along with a stable internet connection to participate in a Healow TeleVisit. Poor internet connectivity can lead to issues like lag or freezing, and while a compatibility check is performed, some patients may still encounter technical difficulties that the practice might have limited ability to troubleshoot.
Healow Telehealth Solutions are designed to be fully HIPAA-compliant, securing patient data during virtual consultations. It is crucial for practices to use these secure, encrypted platforms for all patient interactions and ensure thorough documentation, including patient consent and identity verification, to maintain compliance.
Historically, Healow TeleVisits offered pricing models such as $50 for 250 minutes per month or $2 per visit, with some pandemic-era caps. Currently, pricing is customized based on the chosen modules, the number of providers, and the level of integration with existing EHR systems, so practices should inquire for personalized quotes.
Healow TeleVisits are effective for routine, follow-up, and check-in visits, and can be particularly beneficial for patients with mobility issues or those in remote areas. However, certain conditions may be challenging to diagnose virtually, and it's important to recognize that TeleVisits are not recorded, which might limit some diagnostic or educational applications.
Several alternative telehealth platforms are available, including Doxy.me, NextGen Office EHR, athenaOne, and Practice Fusion, among others. These alternatives may offer varying features, integration capabilities with different EHRs, and distinct pricing models, so comparing options based on specific practice needs is advisable.

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Suggest an Edit → | Last Verified: 2026-04-21 | First Added: 2026-04-21
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