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InTouch Health

by Teladoc Health · Based in United States → — Connected care solutions for smarter hospitals and health systems.

Emergency Medicine Hospital Medicine Internal Medicine

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Overview

InTouch Health, now an integral part of Teladoc Health, provides comprehensive enterprise telehealth solutions specifically designed for hospitals and health systems. The platform facilitates virtual care across the entire continuum, from high-acuity inpatient settings to outpatient services and home care. It offers a fully integrated suite of software, purpose-built devices, and expert services to expand staffing capacity, streamline operations, and deliver a unified patient experience. The solution supports complex clinical workflows, high-definition video conferencing, secure clinical data exchange, and seamless integration with major Electronic Health Record (EHR) systems like Epic, Cerner, and Athena Health. Teladoc Health’s InTouch solutions aim to empower clinical teams to operate at the top of their license and drive quality outcomes for a patient-centered approach to care.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

Fully integrated software, devices, and services
Easy-to-integrate software for existing technology optimization
Purpose-built devices for always-on care delivery
Proactive fleet monitoring and maintenance
Connected Care Insights (analytics)
Real-time high-definition telemedicine
Secure clinical data exchange (HIPAA-compliant)
EHR Integration Framework (interoperable with Epic, Cerner, Athena Health, Meditech, AllScripts, NextGen)
Mobile clinical access for smartphones and tablets
Enterprise scalability with cloud-based architecture
Operations advisory service
Physician service partners for staffing support
Telehealth managed service (24/7 or 12/7 monitoring)

Use Cases

Emergency Services (Telestroke, Behavioral Health, Neonatology)
Inpatient Services (Critical Care, Hospitalists)
Virtual Nursing
Virtual Sitting
Outpatient Services
Specialist Consultations (Cardiology, Neurology, Trauma Surgery)
Remote Monitoring (ICU)
Multi-Hospital System Specialist Access
Pediatric and Neonatal Critical Care

What Physicians Need to Know

Video Quality & Reliability

Teladoc Health's proprietary cloud-based platform supports video at bandwidths as low as 100 kbps, with a recommendation of at least 500 kbps for optimal uplink and downlink experience. For higher quality, 700 kbps is ideal, and 2000-3000 kbps for HD video. The system features dynamic bandwidth management for low-bandwidth situations and boasts a 99.95% average monthly uptime. Providers can monitor connection quality via an in-consult signal strength indicator.

Remote Patient Monitoring

Teladoc Health offers comprehensive remote patient monitoring (RPM) solutions for chronic and acute conditions. This includes an AI-powered Virtual Sitter solution that enables a single remote staff member to monitor up to 25% more patients, utilizing advanced AI, motion detection, and pose estimation to prevent falls. RPM is integrated into their inpatient connected care solutions, supporting virtual nursing and physician consults.

Peripheral Device Support

The platform supports various connected health devices, including blood sugar meters (e.g., BG300), blood pressure monitors (e.g., HT2000, HT900, HT945), and scales (e.g., WM1500, WM1000, WM2000), with available user guides. It also integrates with smartwatches for health tracking and alerts. Specialized devices like the TV Pro 300 convert inpatient room TVs into telehealth endpoints with pan-tilt-zoom cameras and two-way audio/video.

Virtual Waiting Room

Teladoc Health incorporates a virtual waiting room for both on-demand and scheduled visits. Patients complete a check-in and an audio/video test before entering. Providers meet patients in the waiting room when ready, and patients receive email/text reminders 10 minutes prior to scheduled visits. The system allows patients to re-enter if disconnected.

E-Prescribing Integration

Teladoc Health providers can diagnose, treat, and electronically prescribe medications to the patient's pharmacy of choice when medically necessary. They do not dispense drugs and adhere to strict guidelines, not prescribing DEA-controlled substances, non-therapeutic drugs, or abortifacients. Some GLP-1 medications may be prescribed for established members under specific conditions. The platform also allows real-time viewing of patient pharmacy benefits.

State Licensure Compliance

All Teladoc Health doctors are U.S.-based and licensed in the state where the patient is located, ensuring compliance with state-specific regulations. The company operates exclusively within the United States. Telemedicine services are held to the same standard of care as in-person consultations, with specific state laws governing cross-state licensing and limitations on certain prescriptions.

Bandwidth Requirements

While the platform can function with as little as 100 kbps, a minimum of 500 kbps (uplink and downlink) is recommended for a good experience, and 700 kbps in both directions is ideal. For HD video, 2000-3000 kbps is suggested. The system is designed with dynamic bandwidth management to optimize performance in varying network conditions, requiring a reliable connection with minimal packet loss and jitter.

Recording & Documentation

All medical records are maintained in a secure, HIPAA-compliant environment. Patients have direct access to their Electronic Health Record (EHR) and can request documentation. With patient consent, visit summaries can be sent to their primary care provider. The platform supports bi-directional EHR integration, automating the export of new and updated documentation post-appointment. Advanced AI-powered transcription tools enhance documentation efficiency and accuracy.

RPM Device Compatibility

Teladoc Health is compatible with a range of remote patient monitoring devices, including various models of blood glucose meters, blood pressure monitors, and weight scales. The platform also supports integration with smartwatches for health tracking and utilizes specialized TV Pro devices for inpatient virtual care and monitoring.

Physician Tip

For optimal use of the Teladoc Health platform, ensure a stable, high-bandwidth internet connection (ideally 700 kbps or more for HD video) and monitor the in-platform signal strength. Leverage the virtual waiting room and EHR integration for efficient patient management and automated documentation. Be mindful of state-specific licensure requirements and Teladoc's e-prescribing policies, particularly for controlled substances. Utilize AI-powered tools for enhanced clinical insights and documentation, and in inpatient settings, maximize the capabilities of TV Pro devices for comprehensive remote monitoring and consultations.

Teladoc Health's platform offers robust integration capabilities, including interoperability with all major EHRs (e.g., Epic, Cerner, Athena Health) via HL7 and a 'Connect Embedded' UI integration. It supports integrations with various third-party apps and devices for condition management and fitness tracking, such as smartwatches. Recent platform enhancements include advanced data integrations for clinical decision support, seamless referral mechanisms to both digital and in-person care partners, and real-time pharmacy benefit checks. Single sign-on (SSO) is available for streamlined physician access.

At a glance

Pricing Contact for pricing

Deployment Cloud Based

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Details

Category	Telehealth & Virtual Care
Pricing	Contact for pricing Licensing fees start as low as $29 per user per month Set-up costs start as low as $10,000 Final pricing is determined based on the specific needs of the customer
Deployment	Cloud-based
Compliance
BAA Available	Unknown AI-estimated
HIPAA Compliant	Unknown AI-estimated
FDA Status	1 AI-estimated The Vici Telehealth Cart, part of the InTouch Health product offerings, is an FDA Class I listed medical device intended for non-acute clinical use cases.
Integrations
EHR	Not specified
Specialties	Emergency Medicine, Hospital Medicine, Internal Medicine

What the Web Says

InTouch Health, now part of Teladoc Health, provides telehealth solutions that enable healthcare providers to deliver virtual care. The platform is generally well-regarded for its ease of use for physicians and its ability to facilitate remote patient access to specialists. While some users praise its comprehensive features and customer support, others point to an outdated interface and challenges with integration and advanced customization.

Overall: Mixed

Strengths

Easy to use interface for healthcare providers, allowing them to focus on patient care.
Facilitates quick virtual access to specialists, improving patient care delivery.
Offers a comprehensive suite of clinical charting features and customizable templates.
Good for lead organization, tasks, and general communication in health and fitness settings.
Strong customer service and support.
Scalable and flexible for various healthcare settings.

Limitations

Interface aesthetics can feel outdated.
Lack of advanced customization options.
Integration challenges with other systems, leading to manual work.
Some users report high employee turnover rates within the company.
New features are released frequently, making it hard to keep track for some users.
Potential for a disconnect between recruiters and operations staff, leading to disorganization.

Based on reviews from: Capterra, YouTube, FindEMR, Indeed.com, Reddit, G2, Software Advice

Last updated: 2026-07-26

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Press & Coverage

Teladoc Health Investor Relations

Teladoc Health Completes Acquisition of InTouch Health, Creating Single Virtual Care Delivery Leader from Hospital to Home

Teladoc Health announced the completion of its acquisition of InTouch Health, aiming to create a single virtual care delivery leader spanning inpatient, outpatient, and home care settings. The acquisition, valued at approximately $150 million in cash and 4.6 million shares of Teladoc Health common stock, positions the combined entity to offer comprehensive telemedicine strategies to healthcare providers.

2020-07

MedCity News

Teladoc to acquire InTouch Health for $600M

Teladoc announced its agreement to acquire InTouch Health for $600 million, a move intended to expand Teladoc's reach across hospitals and health systems and enable the combined company to provide telehealth services for all levels of acuity. The deal, comprising $150 million in cash and $450 million in Teladoc common stock, was expected to close by mid-2020.

2020-01

The Signify View (Signify Research)

Teladoc Health Acquires InTouch Health u2013 The Signify View

Signify Research provided an analysis of Teladoc Health's acquisition of InTouch Health, highlighting how this move transforms telehealth from a fragmented market to one dominated by enterprise-scale vendors. The acquisition allows Teladoc to offer solutions across all care settings and customer types, including hardware, platforms/software, and physician support services.

2020-02

REACH

Telehealth technology provider InTouch acquired in $600 million deal

InTouch Health, a Goleta-based telehealth technology provider, was acquired in a $600 million deal, with demand for its robotic surgery and telemedicine technology surging due to the COVID-19 pandemic. This acquisition drove growth for its acquirer, Teladoc Health.

2020-07

PR Newswire

InTouch Health Enters Into Definitive Agreement to Acquire REACH Health, Further Solidifying Leading Position as Telehealth Partner of Choice for Hospitals and Health Systems

InTouch Health announced its definitive agreement to acquire REACH Health, a telemedicine software company, to expand its market share and offer a single telehealth platform for hospitals and health systems. The acquisition aimed to overcome interoperability challenges and provide a complete telehealth package for various use cases and care locations.

2018-04

The Margolin Group

InTouch, Dignity Health Expand Telehealth Partnership, Article by Heather Mack, Mobile Health News | The Margolin Group

InTouch Health and Dignity Health expanded their telehealth partnership to introduce InTouch's virtual care solutions into Dignity Health's post-acute and ambulatory facilities. This collaboration aims to deliver compassionate, high-quality, and affordable health services by leveraging telehealth in various care settings.

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HealthManagement.org

InTouch Health Achieves Significant Milestones with Its TeleStroke Solution

InTouch Health announced that over 60% of all U.S. TeleStroke networks are powered by its InTouchu00ae Telemedicine System, highlighting its leadership in acute care telemedicine. The company's TeleStroke customers include many top neuroscience centers, with several expanding their networks and switching from competing vendors.

2013-03

Stradling Law

InTouch Health Enters into Licensing Agreement with Intuitive Surgical

InTouch Health entered into a multi-year licensing service agreement with Intuitive Surgical, Inc. to build an Internet of Medical Things (IoMT) Network. This network will connect thousands of da Vinci surgical systems globally, deepening Intuitive Surgical's network on a single platform.

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