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ITC Cloud for Healthcare

by ITC Cloud · Based in United States → — Simplify your business communications with ITC Cloud, our industry leading VoIP business phone service and cloud call center solution.

Family Medicine Internal Medicine Pediatrics

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$19.99/user/month

Overview

ITC Cloud, a part of In-Telecom, offers cloud-based VoIP phone services and contact center solutions designed to provide unified communications for businesses across various industries, including healthcare. The platform aims to improve communication efficiency by offering scalable VoIP phone services, call management tools, and contact center capabilities. For healthcare providers, ITC Cloud offers HIPAA-compliant VoIP phone service with features like EMR integrations, advanced security, and the option to disable call recording for patient interactions. This allows healthcare professionals to provide virtual consultations, monitor patients remotely, and deliver care from a distance. The service emphasizes improving patient interactions through high-quality call experiences and 24/7 customer support. ITC Cloud also provides real-time analytics and reporting for call centers, helping businesses optimize workflows and enhance customer service.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

HIPAA compliant platform with option to disable call recording
EMR integrations
Contact center features and management
Real-time analytics and visual call reporting dashboard
24/7/365 US-based customer support
Unlimited calling (inbound & outbound), internet fax, and business SMS
Multi-level/multi-language IVR and Google Speech to Text
Audio and video conferencing
Mobile app for Android & iOS
CRM integrations (Zendesk, Zoho, Slack, Freshdesk, Salesforce, Microsoft Teams, Intercom, HubSpot)

Use Cases

Improving patient interactions and experience
Virtual consultations and telemedicine
Remote patient monitoring
Streamlining communication for healthcare providers
Managing call center activities and agent performance
Unified communications for businesses of all sizes

At a glance

Pricing $19.99/user/month

Deployment Cloud Based

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Details

Category	Medical Phone & Communication
Pricing	$19.99/user/month ITC Cloud for Microsoft Teams: $19.99/user/month; ITC Cloud Complete: $22.99/user/month; Standard: $40.95/month; Pro: $87.99/month; Advanced: $127.99/month
Deployment	Cloud-based
Compliance
BAA Available	Unknown AI-estimated
HIPAA Compliant	Unknown AI-estimated
FDA Status	Unknown AI-estimated — unknown
Integrations
EHR	Not specified
Specialties	Family Medicine, Internal Medicine, Pediatrics

What the Web Says

ITC Cloud for Healthcare offers a HIPAA-compliant VoIP phone system designed to improve patient interactions and streamline communications for healthcare providers. It features EMR integrations, contact center functionalities, real-time analytics, and 24/7/365 U.S.-based customer support. The service aims to simplify patient communications by avoiding hidden fees and offering flexible terms.

Overall: Positive

Strengths

HIPAA compliant with options to disable call recording for patient interactions.
EMR integrations for quick access to patient data.
Offers complete call center features and management.
Provides real-time analytics for insights into patient experience and call review.
24/7/365 U.S.-based customer support and live training.
No upfront costs or hidden fees, with flexible term options.

Limitations

unknown

Based on reviews from: ITC Cloud Official Website

Last updated: 2026-08-06

Ratings & Reviews

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Press & Coverage

ITC Cloud

VoIP Phone Service for Healthcare Providers | ITC Cloud

ITC Cloud offers HIPAA compliant VoIP phone service specifically designed for healthcare providers, aiming to improve patient interactions with features like EMR integrations and the option to disable call recording. The service emphasizes simplifying patient communications and providing 24/7/365 customer support.

unknown

ITC Cloud

VoIP Business Phone Solutions for Your Industry - ITC Cloud

This page highlights ITC Cloud's VoIP business phone solutions across various industries, including healthcare. It emphasizes their dedicated 24/7/365 live support and live training resources for clients.

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Videos

Product demos, reviews, and walkthroughs for ITC Cloud for Healthcare.

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Frequently Asked Questions

How does ITC Cloud for Healthcare ensure the privacy and security of patient phone communications to meet HIPAA and HITECH compliance?

ITC Cloud for Healthcare is designed to be HIPAA compliant, offering features like the option to disable call recording for patient interactions and advanced security measures to protect patient data. Cloud phone providers, in general, utilize robust security features such as encryption, access controls, and audit logging to safeguard electronic protected health information (ePHI) both at rest and in transit. Healthcare organizations are also responsible for ensuring proper configuration of these services, implementing access controls, managing encryption keys, and monitoring for unauthorized access.

What specific communication features does ITC Cloud offer that are beneficial for a physician's practice?

ITC Cloud for Healthcare provides scalable VoIP phone services and call management tools. These systems can offer features like call routing, voicemail-to-email, automated reminders, and video conferencing for telehealth visits. They also enable staff to identify callers, allowing for more personalized patient care, and can integrate with EMR platforms for quick access to patient data.

What are the potential limitations or drawbacks of using ITC Cloud for medical phone communication?

While ITC Cloud offers many benefits, some general challenges with cloud solutions in healthcare can include the cost of data migration, the need for specific technical skills to implement and optimize cloud technologies, and a potential lack of interoperability standards. Additionally, some users have noted that the system can be a bit rigid at times. There's also the risk of vendor lock-in if an organization becomes too dependent on a single provider.

What are the pricing structures for ITC Cloud for Healthcare, and are there any hidden fees?

ITC Cloud offers several pricing packages, including Standard at $40.95/month, Pro at $87.99/month, and Advanced at $127.99/month. There are also plans like 'ITC Cloud for Microsoft Teams' starting at $19.99 per user/month and 'ITC Cloud Complete' at $22.99 per user/month. ITC Cloud states they aim to avoid hidden fees and upcharges, offering transparent pricing without additional costs for features, new phone lines, or support requests.

Are there viable alternatives to ITC Cloud for healthcare communication that offer similar or better features and compliance?

Yes, several alternatives to ITC Cloud offer similar features and focus on healthcare communication. Some examples include Ringover, Bitrix24, Nextiva, 3CX, Dialpad, GoTo Connect, 8x8 Work, Zoom Phone, and Vonage Business Communications. When evaluating alternatives, it's important to look for platforms with sophisticated call routing, customizable IVR systems, comprehensive analytics, multi-channel communication options, and integration with existing CRM tools.

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Suggest an Edit → | Last Verified: 2026-08-05 | First Added: 2026-08-05