MDLive

by MDLive (part of Cigna/Evernorth)  · Based in United States → — fast, hassle‑free health care. board-certified doctors. licensed therapists. now. that’s better.
Dermatology Family Medicine Psychiatry
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Urgent care: $0-89; primary care: $0-11; mental health: $0-179 (initial therapy), $0-299 (initial psychiatry); dermatology: $0-95. copays may be $0 depending on insurance.

Overview

MDLIVE offers reliable 24/7 health care by phone or video, connecting patients with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists. The service provides personalized care for hundreds of medical and mental health needs, emphasizing no surprise costs and a hassle-free experience. Patients can create an account, request a visit, and talk to a doctor from the comfort and privacy of their home, anytime—nights, after hours, weekends, and holidays.

Services include urgent care for conditions like cold, flu, COVID-19 (with Paxlovid prescription capability for adults 18+), allergies, back & joint pain, and UTIs; primary care for wellness screenings, routine care, and chronic conditions such as asthma, diabetes, and high blood pressure; mental health support for anxiety, depression, grief & loss, and PTSD; and dermatology for acne, eczema, rosacea, and suspicious spots & moles.

MDLIVE also offers E-Treatment for certain urgent care conditions, which does not require a live visit. The platform accepts many major insurances, with pricing shown upfront. Doctors and therapists in the network have an average of over 10 years of experience and are specially trained in telehealth, boasting high patient satisfaction scores.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • 24/7/365 virtual care
  • Board-certified doctors and licensed therapists
  • Urgent Care, Primary Care, Mental Health, Dermatology services
  • E-Treatment option for select conditions (asynchronous care)
  • Prescription capabilities (e.g., Paxlovid, anti-obesity medications with restrictions, non-narcotic medications)
  • Accepts many major insurances
  • Upfront pricing with no surprise costs
  • Phone or video consultations
  • High patient satisfaction (Net Promoter Score, 9 out of 10 recommend)
  • Provider experience (average 10-15+ years)

Use Cases

  • On-demand treatment for common acute conditions (cold, flu, allergies, UTIs)
  • Routine primary care and wellness screenings
  • Management of chronic conditions (asthma, diabetes, high blood pressure)
  • Mental health support (anxiety, depression, PTSD, grief, OCD)
  • Dermatological consultations (acne, eczema, rashes, suspicious spots)
  • Medication refills (short-term, non-controlled substances)

What Physicians Need to Know

Video Quality & Reliability
MDLive offers reliable 24/7 healthcare via video. Users have reported positive experiences with video and audio quality, noting no connection issues or audio hiccups during sessions. A high-speed internet connection and a webcam with at least 1.3 megapixels are recommended for video appointments.
Remote Patient Monitoring
MDLive launched a remote patient monitoring (RPM) program in January 2022, enabling patients with chronic conditions to track biometrics like blood pressure and glucose levels for review with providers. The program initially involved self-reporting but planned to integrate digital devices for automatic data transmission to the patient portal. The MDLive Health Coaching app allows connecting health monitoring devices to record and share progress. MDLive emphasizes 'device-agnostic remote monitoring'.
Peripheral Device Support
MDLive's RPM program was designed to integrate digital devices for automatic data transmission to the patient portal. The MDLive Health Coaching app supports connecting health monitoring devices. The platform generally offers 'device-agnostic remote monitoring', suggesting broad compatibility.
Virtual Waiting Room
MDLive aims to provide care from home, eliminating the need to wait in a physical waiting room. The platform focuses on convenient access to care without the traditional waiting room experience.
E-Prescribing Integration
MDLive doctors can electronically send prescriptions for non-narcotic medications directly to the patient's pharmacy of choice. If e-prescribing is not possible, a traditional prescription can be faxed. MDLive psychiatrists can prescribe antidepressants and mood stabilizers, but they do not prescribe controlled substances (e.g., narcotics, benzodiazepines, stimulants). All prescriptions are compliant with required information.
State Licensure Compliance
All MDLive doctors are U.S. board-certified and state-licensed, ensuring compliance with state regulations. Services are available across the United States and Puerto Rico, with providers licensed in the patient's location. MDLive is HIPAA-compliant. Specific state laws may require initial video consultations in some areas (e.g., Arkansas, Idaho, New Mexico, District of Columbia).
Recording & Documentation
MDLive provides a consultation summary after each online visit. Patients have the option to share this summary with their primary care physician. The patient portal includes a feature to document the primary care provider's information and grant permission for visit records to be shared. MDLive physicians utilize Electronic Medical Records (EMR) to monitor prescription use.
RPM Device Compatibility
MDLive's remote patient monitoring program was designed to integrate with digital devices for automatic data transmission to the patient portal. The MDLive Health Coaching app supports connecting various health monitoring devices. The platform is described as offering 'device-agnostic remote monitoring'.
Physician Tip

Physicians utilizing MDLive should ensure they are licensed in the patient's state of residence and be aware of any state-specific telemedicine regulations, particularly regarding initial visit modalities. It's crucial to remember the platform's limitations on prescribing controlled substances. Leverage the patient health profile and the ability to share visit summaries with primary care providers to ensure comprehensive and coordinated care. Encourage patients to utilize the MDLive Health Coaching app for chronic condition management and device integration for RPM data. Regularly review patient EMRs for prescription monitoring.

MDLive supports Single Sign-On (SSO) from client web portals to its patient portal using the SAML 2.0 standard. The platform is designed as a unified system for various care services. It offers robust claims and eligibility options, including real-time eligibility (270/271 transactions), facilitating seamless integration with health plans. MDLive can also collect and share clinical data from patient medical records, lab results, and in-home biometric devices. Additionally, MDLive provides a telemedicine API and white-label telehealth platform for brands to embed virtual care into their existing digital workflows.

Details

Category Telehealth & Virtual Care
Pricing Urgent care: $0-89; primary care: $0-11; mental health: $0-179 (initial therapy), $0-299 (initial psychiatry); dermatology: $0-95. copays may be $0 depending on insurance.
  • Urgent Care: $0-89; Primary Care: $0-11; Mental Health: $0-179 (therapy), $0-299 (psychiatry); Dermatology: $0-95
  • Copays may be $0 depending on insurance
DeploymentCloud-based
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Unknown AI-estimated

MD Live doctors can prescribe the antiviral, Paxlovid, in the treatment of COVID-19 to patients ages 18 and older when medically appropriate.
Integrations
EHR Not specified
Specialties Dermatology, Family Medicine, Psychiatry

What the Web Says

MDLive is a telehealth platform offering urgent care, primary care, mental health services (therapy and psychiatry), and dermatology. It aims to provide convenient access to board-certified healthcare professionals, often with flexible appointment times. While some users praise its ease of use and the ability to quickly get prescriptions for minor issues, many reviews highlight significant problems with billing, customer service, and technical reliability.

Overall: Mixed

Strengths

  • Convenient access to care from home, 24/7 for urgent care.
  • Ability to choose your doctor, therapist, or psychiatrist (though some report issues with this).
  • Accepts a wide range of insurance plans, with potential for low or $0 copays.
  • Prescriptions can be sent directly to the pharmacy of choice.
  • Good for basic mental health needs, with high satisfaction reported by psychiatry users.
  • User-friendly website and mobile app.

Limitations

  • Frequent issues with billing, including surprise charges, double-billing, and difficulties with refunds.
  • Poor customer service, with long wait times, unhelpful agents, and difficulty resolving issues.
  • Technical glitches, such as dropped calls, freezing apps, and trouble connecting to sessions.
  • Some physicians are perceived as dismissive, rushed, or unable to adequately treat conditions remotely.
  • Inability to message therapists between sessions.
  • Higher out-of-pocket costs compared to some competitors if not using insurance.

Based on reviews from: Reddit, TechRadar, HelpGuide.org, Choosing Therapy, CNET, Indeed.com, Trustpilot, Better Business Bureau, Software Finder, Apple App Store, Healthline, Telehealth.com, Capterra

Last updated: 2026-07-21

Ratings & Reviews

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Press & Coverage

Evernorth
MD Live named one of the World's Top HealthTech Companies of 2025 by TIME
MDLive by Evernorth was recognized on TIME's list of the World's Top HealthTech Companies 2025, earning an u201coutstandingu201d ranking in the Telehealth and Treatment category. The company was evaluated on digital engagement, reputation, and financial performance.
2025-10
Fierce Healthcare
Cigna taps MDLIVE for new E-Treatment virtual care offering
Cigna is launching a new E-Treatment program with its MDLIVE unit, allowing members to receive urgent care from board-certified doctors without phone or video calls. Patients can submit a virtual clinical interview and typically receive a personalized diagnosis and treatment plan within an hour.
2024-09
Evernorth
Bridging the Gap: How MD Live is Modernizing Behavioral Health Support
MDLive is working to expand behavioral health equity by providing convenient and safe access to care, focusing on strong patient-therapist relationships and offering integrated support beyond counseling sessions. The company aims to address the deepening behavioral health crisis in the United States.
2024-10
PR Newswire
Evernorth Acquires Bright.md Technology Platform, Enhances MDLIVE's Virtual Care Experience for Patients and Clinicians
Evernorth Health Services acquired Bright.md's technology platform to enhance MDLIVE's virtual care with asynchronous care, triage, and navigation capabilities. This acquisition aims to provide a more convenient, on-demand experience for patients and clinicians starting in 2024.
2023-10
Microsoft Customer Stories
MDLIVE for Cigna cuts wait times by 50 percent by predicting changing healthcare demands with Azure Machine Learning
MDLIVE for Cigna collaborated with AIDAN Health to develop machine learning models using Azure Machine Learning to accurately forecast patient demand. This initiative has reduced patient wait times by over 50% and lowered the need for provider incentives during demand surges.
2023-04
MDLive
New research reveals virtual care demand is strong, but usage tells a different story.
A Virtual Care Landscape Research Report, commissioned by MDLive by Evernorth, indicates strong consumer openness to virtual care, but usage doesn't consistently reflect this interest. The report suggests that clarity on how and when to use virtual care is crucial for sustained engagement.
2026-05
Choosing Therapy
MDLive Review 2025: Pros & Cons, Cost, & My Experience
An independent review of MDLive in May 2025 gave it 4 out of 5 stars, highlighting its ability to provide therapy and psychiatry, excellent provider credentials, and insurance acceptance. The platform offers primary care, urgent care, mental health, and dermatology services.
2025-05
Medical News Today
MDLive erectile dysfunction: A practical look at telehealth options for ED concerns
MDLive offers telehealth services for erectile dysfunction, providing access to board-certified doctors for consultations, refills, and basic management. While virtual consultations can achieve similar prescription rates to in-person visits for straightforward cases, long-term data remains limited.
unknown

Videos

Product demos, reviews, and walkthroughs for MDLive.

View all on YouTube

Frequently Asked Questions

MDLive incorporates AI, notably through its chatbot 'Sophie,' to streamline patient intake by collecting symptom information and guiding registration. This aims to enhance efficiency by allowing physicians to focus more on diagnosis and patient education rather than initial data gathering. MDLive also uses AI for operational forecasting to reduce patient wait times and optimize provider workloads.
MDLive operates as a 'business associate' under HIPAA, providing services to healthcare providers and plans, and adheres to strict HIPAA regulations for patient data. They use and disclose Protected Health Information (PHI) only in accordance with business associate agreements and HIPAA, ensuring data is kept confidential and de-identified where appropriate.
MDLive emphasizes physician-led care, with AI tools like Sophie assisting in initial patient triage and data collection, rather than making clinical decisions. While other platforms also use AI, MDLive focuses on supporting the physician's workflow and maintaining their full clinical autonomy. Competitors like Teladoc Health and Amwell also offer diverse telemedicine solutions.
MDLive offers various subscription models for healthcare organizations, with costs for patient visits often depending on insurance coverage, potentially ranging from $0 to $82 for urgent care. While specific pricing for advanced AI features isn't explicitly detailed, the overall cost structure is typically outlined in contractual agreements with health plans or employers.
MDLive's AI, like other healthcare AI, is designed to assist and not replace human judgment, with limitations in handling complex cases or nuanced patient histories. Physicians retain the critical responsibility to critically evaluate and validate any AI-generated insights, as AI tools may struggle with biases in training data or interpreting complex clinical scenarios.
MDLive is committed to ethical AI development, aiming to minimize algorithmic bias through diverse data sets and rigorous testing. The goal is to promote equitable care by providing consistent, data-informed support, recognizing that biases in AI can perpetuate existing healthcare disparities if not carefully addressed.
MDLive provides comprehensive onboarding and ongoing support to its network of board-certified doctors, who average over 15 years of experience. This training ensures physicians can effectively integrate and understand AI tools, such as the Sophie chatbot, into their practice while adhering to rigorous clinical guidelines.

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Suggest an Edit → | Last Verified: 2026-04-21 | First Added: 2026-04-21
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