Mediprocity
by Mediprocity
· Based in United States →
— Simplify your workflow and secure your data.
Overview
Mediprocity offers a suite of HIPAA-compliant tools designed to streamline communication and operations within healthcare settings, particularly focusing on long-term care.
- What it does: Mediprocity provides secure messaging, electronic narcotic tracking (SureCount), mobile prescription orders (SureSent), and secure online forms. The platform aims to replace traditional methods like faxing and phone calls for sharing patient information and orders.
- Who it is for: The tools are primarily designed for healthcare professionals in long-term care, hospice, home health, skilled nursing facilities, and long-term care pharmacies. This includes administrators, nurses, doctors, and pharmacists.
- How it fits a clinical or practice workflow: Mediprocity integrates into daily workflows by enabling instant, secure communication between care teams on desktop and mobile devices. It facilitates the digital management of narcotic counts, shift changes, and medication passes through SureCount, and allows for the electronic completion and management of various forms. Mobile Rx orders enable prescribers to approve and send prescriptions, including controlled substances, from any device. The system can integrate with pharmacy management systems and EMRs to streamline data exchange and reduce manual processes.
- Notable capabilities: Key features include real-time visibility into medication inventory, alerts for potential errors or diversion in narcotic tracking, and the ability to send and receive secure attachments. The platform also supports patient referrals to other specialists.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Secure Messaging: Instant, secure communication with messages, images, and attachments.
- Electronic Narcotic Book (SureCount): Tracks narcotic counts, shift changes, inventory in real-time, and integrates with pharmacies.
- Mobile Rx Orders (SureSent): Approve and send prescriptions, including C-II, from any device (for SNF and Hospice only).
- Secure Online Forms: Complete and manage forms with ease from anywhere, with legally-binding documentation and e-signatures.
- EKIT System: Affordable alternative to the tackle box for securing narcotics and tracking doses with time-stamped photos and signatures.
- Integrations: Direct integration with many pharmacy management systems, including MatrixCare.
- Real-time alerts for potential errors or diversion in narcotic tracking.
- Cross-platform support (iOS, Android, web, desktop widget, Microsoft 365 add-in).
- Full administrative panel for organizations.
- Video and dictation transcription features.
Use Cases
- Streamlining communication between healthcare professionals in long-term care, hospice, and skilled nursing facilities.
- Tracking and managing controlled substances to prevent diversion and ensure compliance.
- Facilitating secure prescription orders, including controlled substances, from mobile devices.
- Digitizing and managing healthcare forms securely online.
- Coordinating care and reducing risk in long-term care settings.
- Modernizing medication workflows and improving refill processes.
What Physicians Need to Know
HIPAA Compliance Monitoring
Mediprocity offers HIPAA-compliant tools for secure messaging, forms, and mobile prescription orders, including for controlled substances (C-II). Their platform encrypts protected health information (PHI) whether communicated via email or text. The SureCount electronic narcotic book also operates in a HIPAA-secure environment, helping facilities meet federal and state regulations for recordkeeping and preventing diversion.
Contract Analysis
Mediprocity's standard policy states they do not review or negotiate redlines to contracts under $15,000, with minor administrative updates being the only exceptions. Their terms of service, privacy policy, end-user license agreement, and business associate agreement constitute the entire agreement with users.
Malpractice Risk Assessment
While Mediprocity focuses on secure communication and narcotic tracking to reduce risk, it does not explicitly offer a 'malpractice risk assessment' tool. However, its SureCount electronic narcotic book aims to minimize survey risk and protect against diversion, which can indirectly reduce certain types of liability. The platform helps coordinate care, reduce risk, and improve compliance.
Regulatory Update Tracking
Mediprocity's blog provides insights on HIPAA compliance and LTC industry best practices, which can help users stay informed about regulatory changes. Their SureCount system helps facilities meet federal and state regulations for narcotic recordkeeping.
Policy Management
Mediprocity's secure online forms are customizable and can be integrated into a company's website, allowing for standardized data collection. The SureCount electronic narcotic book standardizes controlled-substance management. The platform's administrative panel for organizations can assist in managing various aspects of their communication and tracking policies.
Incident Reporting
Mediprocity's SureCount electronic narcotic book provides real-time alerts when potential errors or diversion occur, and offers activity summaries and reporting tools for quick investigation. Secure online forms can be used to complete and manage forms with ease, which could include incident reports.
Staff Training Compliance
While Mediprocity itself does not appear to offer direct staff training modules, its tools are designed to simplify daily operations and improve workflow, which can contribute to better compliance. The use of secure, intuitive tools can reduce errors and improve compliance. Other companies, like MedPro Waste Disposal, offer online OSHA & HIPAA compliance training and tracking for staff. Medcurity also provides HIPAA training software with interactive courses and a learning management system to track progress and generate audit-ready completion records.
Audit Preparation
Mediprocity's SureCount electronic narcotic book helps facilities stay 'survey ready' at all times by providing readily retrievable, dual and duplicative records for audits. The Secure Forms Dashboard organizes collected data and offers custom, exportable reports for audit readiness. The platform's secure messaging and forms help in coordinating care, reducing risk, and improving compliance, which are all beneficial for audit preparation.
Documentation Standards
Mediprocity's secure online forms replace paper forms, capturing data and legal signatures digitally. The SureCount electronic narcotic book replaces paper records for narcotic counts, shift changes, inventory, medication passes, and destruction records, ensuring comprehensive and easily accessible documentation. Secure messaging allows for instant sending and receiving of messages, images, and attachments, reducing reliance on faxes and phone calls for documentation.
Physician Tip
Leverage Mediprocity's secure messaging and mobile Rx orders (for SNF and Hospice) to streamline communication and prescription workflows, reducing reliance on faxes and phone calls. Utilize the SureCount electronic narcotic book to modernize narcotic tracking, minimize diversion risk, and ensure audit readiness. Embrace secure online forms to digitize patient intake and other processes, improving efficiency and data accuracy. Ensure all staff are trained on the proper use of these HIPAA-compliant tools to maximize their benefits and maintain regulatory compliance.
Mediprocity integrates directly with many pharmacy management systems. Specifically, SureCount integrates with MatrixCare through document management, resident data (ADT), and single sign-on, allowing for secure PDF attachments to be uploaded to patient charts and streamlining resident profiles. Mediprocity also offers white-label branding and supports integrations such as HL7, single sign-on (SSO), and WebHooks. Completed secure forms can flow into pharmacy document management software.
Details
| Category | Legal, Compliance & Security, Medical Phone & Communication, Practice Management & Scheduling |
| Pricing |
Paid, with free options for physicians
|
| Deployment | Cloud-based (SaaS) |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Unknown AI-estimated — No information found regarding FDA clearance. |
| Integrations | |
| EHR | Not specified |
| Specialties | Geriatrics, Hospital Medicine, Palliative Care |
What the Web Says
Mediprocity is a HIPAA and HITECH compliant secure communication system designed for healthcare professionals, including physicians, nurses, and pharmacists, as well as long-term care facilities. It offers features like secure messaging, electronic narcotic tracking (SureCountu2122), mobile Rx orders, and secure online forms to streamline workflows and improve data security. While praised for its security and utility in specific healthcare settings, some users have reported issues with app performance and notifications.
Overall: MixedStrengths
- HIPAA and HITECH compliant secure messaging.
- Facilitates communication among physicians, healthcare providers, and business associates.
- Includes electronic narcotic tracking (SureCountu2122) to reduce diversion and streamline inventory.
- Supports mobile Rx orders, including C-II prescriptions, for SNF and Hospice facilities.
- Offers secure online forms and a file system for attachments.
- Free for validated medical doctors and nurse practitioners.
Limitations
- Some users report the app can be slow and impact phone performance.
- Issues with app crashing and incorrect notifications have been mentioned.
- Notifications may make sounds even when the phone is on silent.
- Difficulty in leaving unwanted conversations.
- Messages may be delayed in being received.
- Mediprocity does not review or negotiate redlines to contracts under $15,000, with limited exceptions.
Based on reviews from: Rannkly, App Store - Apple, Google Play, Mediprocity Website, Microsoft Marketplace, MatrixCare Partner, Reddit, G2
Last updated: 2026-07-27
Ratings & Reviews
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Press & Coverage
Mediprocity Blog
Spring 2026 Newsletter
This newsletter highlights Mediprocity's integration of Secure Forms with MatrixCare, enhancements to SureCount including crash cart monitoring, and a refreshed user experience. It aims to make everyday tasks faster and easier for healthcare professionals.
2026-03
Mediprocity Blog
Mediprocity at AHCA/NCAL's Delivering Solutions 2025: Modernizing Medication Procedures
Mason Rothert, CEO and co-founder of Mediprocity, discussed modernizing medication workflows, reducing diversion, and improving refill processes with AHCA/NCAL's Provider magazine. The interview focused on using electronic narcotics tracking to streamline operations and ensure compliance.
2025-09
Mediprocity Blog
Holiday 2025 Newsletter
This newsletter features secure forms integration with MatrixCare ADT, updates to SureCount, and news regarding Mediprocity's team growth. It provides insights into the latest developments from the company.
2025-12
Mediprocity Blog
Summer 2025 Newsletter
The Summer 2025 newsletter highlights the launch of Mediprocity's new website, the SureCount + EKIT bundle, and other platform improvements. It offers an overview of recent advancements and product offerings.
2025-07
YouTube (Provider magazine interview)
Modernizing Medication Procedures
Mason Rothert, CEO and co-founder of Mediprocity, discussed with Provider magazine the benefits of using SureCount to modernize medication procedures, emphasizing better tracking, timely alerts, and streamlined refills to reduce diversion and improve compliance.
2025-12
MatrixCare Partner
SureCount by Mediprocity | MatrixCare Partner
Mediprocity's SureCount streamlines communication and narcotics tracking for long-term care facilities, integrating with MatrixCare for document management, resident data, and single sign-on. It aims to standardize controlled-substance management, recover nursing hours, and minimize survey risk.
unknown
UnitedRx
Invaluable Long-Term Care Innovations
UnitedRx highlights Mediprocity as a HIPAA-compliant app that enables pharmacies to communicate securely via text message with long-term care facility partners, including administrators, nurses, and doctors, to improve care coordination.
22023-12
Videos
Product demos, reviews, and walkthroughs for Mediprocity.
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Frequently Asked Questions
Mediprocity is designed to be fully HIPAA compliant, employing end-to-end encryption, secure data storage, and strict access controls to protect patient health information (PHI). We regularly update our protocols to align with evolving healthcare privacy regulations and conduct independent audits to ensure ongoing compliance.
Using Mediprocity for patient communication generally requires obtaining appropriate informed consent from patients, similar to other digital communication methods. Mediprocity provides features that can assist in documenting patient consent for electronic communication, but it is ultimately the physician's responsibility to ensure proper consent procedures are followed according to their practice's policies and legal requirements.
While Mediprocity is secure for exchanging sensitive patient information, physicians should exercise professional judgment regarding the complexity and urgency of medical advice communicated solely through the platform. For critical diagnoses, urgent medical advice, or situations requiring a physical examination, direct consultation remains paramount. Mediprocity should complement, not replace, comprehensive medical care.
Mediprocity offers enhanced legal defensibility compared to traditional methods like fax or unsecured phone calls due to its robust encryption, audit trails, and secure message archiving. These features provide a verifiable record of communication, which can be crucial in legal contexts. While other secure platforms exist, Mediprocity's specific features and compliance framework are designed for the healthcare environment.
Mediprocity typically offers tiered pricing structures based on the number of users, features, and data storage needs. Our pricing is transparent, with no hidden fees. Legal obligations are primarily outlined in our service agreement, which details data handling, compliance responsibilities, and terms of use, consistent across all tiers but scaled to the services provided.
Upon termination of service, Mediprocity provides mechanisms for secure data export to ensure continuity of care and compliance with data retention regulations. Our service agreement outlines the procedures for data retrieval and the timeline for data deletion from our servers, adhering to legal and ethical standards for patient information management.
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| Last Verified: 2026-07-26 | First Added: 2026-07-26
Investors who backed Mediprocity
Funded through the company that built this tool.
