myTriageChecklist®
by TriageLogic
· Based in United States →
— Transform Patient Care With Triage Software
Contact for pricing
Overview
myTriageChecklist® by TriageLogic is a web-based medical AI tool designed to assist nurses in telephone triage by providing a structured approach to patient symptom assessment and care recommendations.
- What it does: The software leverages Schmitt-Thompson protocols to guide nurses through symptom evaluations, helping them determine the appropriate level of care. It aims to ensure consistent and accurate assessments, anticipating potential worst-case scenarios. The system also facilitates thorough documentation of patient interactions.
- Who it is for: myTriageChecklist® is intended for healthcare providers, including private practices, hospitals, and clinical call centers, that handle patient inquiries via telephone. It is utilized by nurses for both daytime and after-hours patient calls.
- How it fits a clinical or practice workflow: The tool integrates into existing clinical workflows, including electronic health record (EHR) systems, to maintain continuity of care and streamline documentation. Nurses use symptom keywords to access relevant protocols, follow a checklist to ask questions, and then direct patients to appropriate care, such as home care, a primary care physician, or the emergency room. The system documents call details in real-time.
- Notable capabilities: Key features include customizable protocols to align with specific practice requirements and standing orders, and the ability to email or text care advice and handouts to callers. It also offers real-time reporting and analytics, which can assist in staffing optimization. The software is web-based, requires no hardware installation, and is designed for quick adoption by nursing staff.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Gold standard, doctor-written protocols from Schmitt-Thompson
- Dashboard with medication dosage charts and brief patient history
- Ability to email or text handouts and care advice to callers
- Integration with Salesforce and other EMRs
- Web-based, no installation required
- Quick setup (under 30 minutes)
- Backup server for no downtime
- Customizable provider preferences
- Reports and analytics
- Unlimited training by a nurse manager
Use Cases
- Streamlining call triage in private practices
- Improving workflow efficiency in hospital call centers
- Expanding access to care in rural clinics
- Standardizing patient assessments and care advice
- Reducing call escalations and physician interruptions
- Documenting patient interactions for compliance and liability protection
What Physicians Need to Know
Evidence Base (guidelines, literature scope)
myTriageChecklistu00ae utilizes gold-standard, doctor-written Schmitt-Thompson protocols, which include over 650 adult and pediatric protocols. These protocols are widely recognized in healthcare and are updated annually.
Alert Fatigue Management
The tool is designed to streamline patient interactions and standardize protocols, which can help reduce call escalations and physician interruptions, thereby potentially mitigating factors contributing to alert fatigue. The focus on clear, standardized guidelines and appropriate care recommendations aims to make alerts more actionable and relevant.
Drug Interaction Checking
myTriageChecklistu00ae includes medication dosage charts. While it provides medication information, the available information does not explicitly state that it has a built-in drug interaction checker. Drug interaction checkers are generally important tools that identify potential interactions between medications, including prescription, over-the-counter drugs, and herbal supplements, and classify risks by severity.
Differential Diagnosis Support
myTriageChecklistu00ae is a telephone nurse triage software that uses symptom keywords to access protocols and guide nurses through a checklist of questions to direct patients to the appropriate level of care. While it helps in assessing symptoms and recommending care, it is primarily a triage tool and does not explicitly offer differential diagnosis support in the way a physician's diagnostic tool might, which typically involves generating a list of possible diagnoses to rule out worst-case scenarios.
Guideline Update Frequency
The Schmitt-Thompson protocols integrated into myTriageChecklistu00ae are updated annually.
Clinical Workflow Integration
myTriageChecklistu00ae is designed for seamless integration with existing EMR/EHR systems. It allows call documentation to be easily printed or transferred to EMRs, ensuring HIPAA compliance and improving continuity of care. The software is web-based and can be up and running in 30 minutes or less, requiring no hardware or IT support. It also integrates with Salesforce.
Decision Audit Trail
The system documents all call details as the nurse handles the call, providing thorough and auditable notes that connect directly with patient medical records. This enhances quality assurance and reduces manual data entry.
Physician Tip
Leverage myTriageChecklistu00ae to standardize your practice's telephone triage, ensuring consistent, evidence-based care advice and thorough documentation for every patient call. The integration with Schmitt-Thompson protocols helps nurses quickly assess symptoms and direct patients to the appropriate level of care, reducing the need for physician intervention in routine cases. Utilize the customizable protocols to align with your practice's specific preferences and standing orders. The seamless EHR integration ensures that all triage interactions are accurately recorded in patient records, improving continuity of care and reducing liability. Encourage staff to utilize the provided training to maximize the software's benefits and optimize workflow efficiency.
myTriageChecklistu00ae offers seamless integration with existing Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems, allowing for easy transfer of call documentation. It also integrates with Salesforce, including Salesforce Health Cloud, to facilitate clinical call center operations and patient engagement. The web-based nature of the software and its quick setup time (under 30 minutes) minimize IT burden and ensure rapid deployment.
Details
| Category | Clinical Decision Support & Reference, Medical Phone & Communication, Triage & ER/ICU AI |
| Pricing | Contact for pricing — Starts as low as $20 per month; 30-day free trial available. |
| Deployment | Cloud-based (web-based) |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
Unknown AI-estimated No FDA clearance is explicitly mentioned for myTriageChecklist®. The company focuses on compliance with HIPAA and SOC 2 standards for data security. |
| Integrations | |
| EHR | Not specified |
| Specialties | Emergency Medicine, Family Medicine, Internal Medicine |
What the Web Says
myTriageChecklistu00ae by TriageLogic is generally well-received, particularly for its ability to standardize triage protocols and improve patient safety. Reviewers highlight its ease of use and comprehensive nature, though some note the initial setup and integration can be a hurdle.
Overall: PositiveStrengths
- Standardizes triage protocols, reducing variability
- Improves patient safety and reduces medical errors
- Easy to use and navigate for nurses and physicians
- Comprehensive content covering various medical conditions
- Cloud-based accessibility for remote use
- Customizable to specific practice needs
Limitations
- Initial setup and integration with existing EMRs can be complex
- Potential for information overload with extensive checklists
- Subscription cost may be a barrier for smaller practices
- Requires consistent training for staff to maximize benefits
- Reliance on internet connectivity for cloud-based access
- Some users desire more advanced analytics features
Based on reviews from: TriageLogic Website, G2, Capterra, Healthcare IT News, Physician forums/blogs, Reddit (limited mentions)
Last updated: 2026-07-28
Ratings & Reviews
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Press & Coverage
Newswire
TriageLogic Highlights the Growing Need for After-Hours Nurse Triage Services
TriageLogic emphasizes the importance of its 24/7 Nurse Triage On Call program, which utilizes myTriageChecklistu00ae to provide timely, clinically sound guidance to patients after hours, aiming to reduce unnecessary ER visits and improve patient satisfaction. The software documents all interactions in real-time and integrates with EHRs for continuity of care.
2025-11
TriageLogic Blog
The Future of Triage Software in Health Care
This article discusses how modern triage software, specifically myTriageChecklist (MTC), can enhance efficiency and accuracy in patient care by streamlining the triage process with Schmitt-Thompson protocols. It also touches on future predictions for nurse triage, including the integration of AI and machine learning.
2024-08
TriageLogic Blog
How Triage Software Onboarding Impacts Long-Term Success
TriageLogic highlights the importance of comprehensive onboarding for its myTriageChecklistu00ae software to ensure effective implementation and long-term success for healthcare providers. The article emphasizes the software's user-friendly design, integration capabilities, and adherence to HIPAA requirements.
2025-08
TriageLogic Blog
Overcoming Interoperability Challenges in Healthcare With Triage Software and EHR Integration
This article addresses interoperability challenges in healthcare and positions myTriageChecklist as a solution for seamless data exchange and EHR integration. It highlights the software's ability to provide protocol-driven decision support, digital intake, and real-time call tracking for improved continuity of care.
2025-07
TriageLogic Blog
How Triage Software Can Improve Patient Care
The article explores the key features of nurse triage software, using TriageLogic's myTriageChecklist (MTC) as an example, and explains how it enhances patient care by providing consistent, accurate medical guidance and improving operational efficiency. It emphasizes the use of standardized protocols to prioritize cases and reduce wait times.
2025-02
Journal of Clinical Medicine (via PMC)
Evaluation of a Triage Checklist for Mild COVID-19 Outpatients in Predicting Subsequent Emergency Department Visits and Hospitalization during the Isolation Period: A Single-Center Retrospective Study
This peer-reviewed study evaluates the effectiveness of a triage checklist for mild COVID-19 outpatients in predicting subsequent emergency department visits and hospitalizations. While not directly about myTriageChecklistu00ae, it discusses the broader concept and importance of triage checklists in healthcare.
2022-09
JMIR mHealth and uHealth
Safety of Triage Self-assessment Using a Symptom Assessment App for Walk-in Patients in the Emergency Care Setting: Observational Prospective Cross-sectional Study
This observational study assesses the safety of a symptom assessment app for patient self-triage in an emergency care setting. The findings suggest that the app provides urgency advice with a high rate of safety, comparable to telephone triage by healthcare professionals, and could potentially relieve emergency department burden.
2022-03
Journal of Medical Internet Research (via PMC)
Triage Accuracy of Symptom Checker Apps: 5-Year Follow-up Evaluation
This 5-year follow-up evaluation examines the triage accuracy of symptom checker apps, finding that their performance has not significantly improved over time. The study highlights that many apps still miss a substantial percentage of emergencies and often do not outperform laypersons in triage decisions.
2022-05
Videos
Product demos, reviews, and walkthroughs for myTriageChecklist®.
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Frequently Asked Questions
myTriageChecklistu00ae utilizes the gold-standard Schmitt-Thompson protocols, which are symptom-based and cover a vast array of adult and pediatric concerns, ensuring consistent and thorough assessments. It provides step-by-step clinical guidance and organizes patient data into structured, EHR-compatible notes, acting as a 'second set of eyes' to highlight critical risks and reduce cognitive load for physicians.
myTriageChecklistu00ae is designed with robust data security features, including HIPAA compliance, secure cloud hosting, and role-based access control. It encrypts data at rest and in transit, maintains comprehensive audit trails, and offers real-time monitoring to detect and mitigate potential threats.
myTriageChecklistu00ae is designed for seamless integration with almost all existing healthcare systems, including Epic, eliminating redundant data entry and ensuring accurate patient records. It provides real-time call documentation that can be directly sent into patient records, improving continuity of care and reducing liability exposure.
myTriageChecklistu00ae is a web-based solution that can be downloaded and used in 30 minutes or less, requiring no hardware or IT support. It includes free live demos, training sessions led by a Triage Nurse Manager, and ongoing 24/7 IT support.
myTriageChecklistu00ae offers competitive pricing, with options available for as little as $20 per month, and does not require a long-term commitment, allowing discontinuation of service at any time. Specific pricing details for different packages, such as Gold and Platinum, can be obtained by contacting TriageLogic for a customized program and demonstration.
While myTriageChecklistu00ae provides structured, evidence-based guidance and supports clinical judgment, it is designed to assist healthcare providers and not replace their professional judgment. Final decisions regarding patient care are always made by licensed healthcare professionals.
While there are other nurse triage software options, myTriageChecklistu00ae distinguishes itself by being comprehensive and HIPAA compliant, utilizing the latest Schmitt-Thompson protocols, and offering robust data analytics. Some alternatives may lack HIPAA compliance, be prone to data leaks, or not use the gold-standard Schmitt-Thompson protocols.
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| Last Verified: 2026-07-26 | First Added: 2026-07-26