OhMD

by OhMD  · Based in United States → — AI-Powered Patient Communication for Physician Practices
Family Medicine Internal Medicine Pediatrics
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Tiered pricing with a free version available.

Overview

OhMD offers an AI-powered patient communication platform designed to alleviate phone stress and high call volumes for physician practices. It unifies AI-driven and human-led conversations across phone, text, and web into a single, secure inbox. The platform’s voice AI, Nia, automatically handles routine patient inquiries such as scheduling, reminders, refills, and directions, resolving them via voice or text and ensuring zero hold time. This allows front desk teams to focus on complex patient needs and critical care coordination, reducing staff burnout and improving patient satisfaction. OhMD facilitates two-way SMS, secure texting, call-to-text, web chat, and voicemail transcription. It integrates with over 85 EHRs and PMs, streamlining workflows and enabling seamless information sharing. The platform also provides broadcast messaging, automation, smart assignments, and conversation management, all within a HIPAA-compliant environment.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • AI for answering patient calls (Nia)
  • Two-way SMS & secure texting
  • Call-to-text
  • Web chat
  • Voicemail transcription
  • Forms
  • Broadcast messaging
  • Automation & Smart Assignments
  • Conversation management
  • EHR integration

Use Cases

  • Reduce call volume with AI and texting for physician practices
  • Automate patient communication for multi-location practices
  • Improve operational costs for patient calls in call centers
  • Embed HIPAA-compliant texting into existing software via API

Details

Category Practice Management & Scheduling
Pricing Tiered pricing with a free version available.
  • Free version available for healthcare professionals; Communicate plan: From $300/month; Automate plan: From $500/month; Develop plan: Custom pricing
DeploymentCloud-based, Web-based
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Unknown AI-estimated
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Pediatrics

What the Web Says

OhMD is a HIPAA-compliant patient communication platform designed to reduce high inbound call volume for physician practices by offering secure two-way texting, AI-driven and human-led conversations, and video visits. It aims to streamline patient messaging, improve communication efficiency, and integrate with existing EHR systems. Many users praise its ease of use and ability to enhance patient satisfaction by providing a convenient texting option.

Overall: Positive

Strengths

  • HIPAA-compliant and secure patient communication.
  • Reduces phone call volume and streamlines patient messaging.
  • Offers a unified inbox for calls, texts, and web chat.
  • Integrates with over 20 EHR systems, allowing chat history to sync to patient charts.
  • Improves patient satisfaction and engagement through convenient texting and quick responses.
  • Includes AI-assisted call answering and call-to-text deflection.

Limitations

  • Higher price point compared to some alternatives, with plans starting around $300/month.
  • Requires a landline phone number for text-enabling.
  • Some users report occasional technical glitches, slow performance, and delayed message delivery.
  • Limited advanced automation features beyond basic messaging.
  • Customer support can be slow and difficult to reach by phone, with some users reporting a lack of accountability.
  • Limited customization options and control over certain functions.

Based on reviews from: G2, HIPAA Experts Reviews, Capterra, FeaturedCustomers, Elion Health, Software Advice AU, Med Spa Vendor Hub, SoftwareReviews, DemandHub, App Store - Apple, Reddit

Last updated: 2026-07-22

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Press & Coverage

OhMD
OhMD Launches Nia: A Human-in-the-Loop AI Voice Assistant to Transform Healthcare Communication Powered by Twilio's ConversationRelay
OhMD announced the launch of Nia, an AI voice assistant powered by Twilio's ConversationRelay, designed to automate routine patient requests and involve staff for complex interactions, significantly reducing call volumes for physician practices.
2025-05
OhMD
OhMD Announces Notable Technology Investment in Cloud Resiliency Program
OhMD has partnered with a top-tier AWS Premier Services Partner to invest in its cloud resiliency program, aiming to enhance the security, privacy, and system resilience of its healthcare communication platform.
2024-01
OhMD
OhMD Joins Healthie Harbor Marketplace to Transform Patient Communication
OhMD has integrated its HIPAA-compliant two-way text messaging platform with Healthie's EHR system through the Healthie Harbor app marketplace, aiming to streamline operations and improve patient experiences.
2024-06
OhMD
OhMD Receives Cartesia Grant to Advance AI-Powered Healthcare Communication
OhMD received a grant from Cartesia to develop and integrate AI-driven communication features, utilizing Cartesia's real-time intelligence platform to enhance patient-provider interactions through natural speech.
2025-03
OhMD
OhMD is Heading to ViVE 2026
OhMD will be showcasing Nia, its AI voice and text agent, at ViVE 2026, demonstrating how it handles routine patient calls and routes complex issues to staff, aiming to reduce phone stress for healthcare practices.
2026-02
PR Newswire
OhMD Closes Latest Round of Financing, Led by FCA Venture Partners
OhMD closed its latest round of financing, led by FCA Venture Partners, to accelerate the adoption and innovation of its patient communication and collaboration platform.
2022-02
Becker's Hospital Review
OhMD offers patient texting platform for free to prevent spread of coronavirus
OhMD offered a free version of its HIPAA-compliant patient communication platform to hospitals and health systems to help limit the community spread of COVID-19 by enabling direct texting between providers and patients.
2020-03
Compliancy Group
Is OhMD HIPAA Compliant?
OhMD appears to be HIPAA compliant, as it encrypts PHI data, allows for managed account access, and provides a Business Associate Agreement (BAA) that defines responsibilities for data protection.
2024-07

Videos

Product demos, reviews, and walkthroughs for OhMD.

View all on YouTube

Frequently Asked Questions

OhMD streamlines patient communication through two-way SMS texting, AI-powered call answering, web chat, and video visits, all managed from a unified inbox. It integrates with over 80 Electronic Health Records (EHRs) and practice management systems, allowing for automatic syncing of patient data and pushing conversation records back into the patient chart.
Yes, OhMD is HIPAA compliant and provides a Business Associate Agreement (BAA) to its users. It employs robust security measures including encryption for data in transit (TLS RSA with ARIA-256-CBC/SHA-384) and at rest (AES-256), hosting data on AWS HIPAA-compliant servers, and implementing access controls with unique user credentials and role-based permissions.
OhMD offers tiered pricing plans, including a free basic plan with limited features, and paid plans such as 'Communicate' starting around $300 per month and 'Automate' from approximately $500 per month. Pricing can vary based on the number of providers, selected features, and specific practice needs, with higher tiers offering more advanced automation and EHR integration.
OhMD differentiates itself by unifying calls, texts, and web chats into a single inbox, often deflecting routine calls to text and utilizing AI for common inquiries without requiring patients to download an app for basic texting. While alternatives like Spruce Health, Klara, Weave, and TigerConnect also offer secure messaging and telehealth, OhMD emphasizes AI-powered call automation and seamless integration with existing practice phone numbers.
Reported limitations of OhMD include a potentially higher price point for very small practices compared to per-user alternatives, the requirement of a landline to text-enable, and occasional technical glitches or slow performance. Some users have also expressed a desire for more advanced automation, messaging features like tagging or analytics, and a broader range of features in lower-tier plans.
Yes, OhMD can be used for telehealth appointments, including video visits, which can be initiated directly from a text message link. The platform integrates video visits with its two-way patient texting and other communication tools, providing a comprehensive solution for virtual care. This allows practices to seamlessly transition from text conversations to video calls when needed.
OhMD generally receives positive feedback for its customer service, though some users have reported variability in response times for technical issues. The company aims for quick implementation, with most practices able to get started within approximately two weeks without needing to change their existing phone numbers or workflows.

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More from OhMD

OhMD (AI Receptionist)
OhMD
Medical Phone & Communication
OhMD's AI Receptionist is a HIPAA-compliant patient communication platform that uses AI voice and text agents to automate routine patient calls and texts, reducing call volume and improving patient access. It integrates with over 85 EHRs and centralizes all patient communication in one inbox, allowing staff to manage conversations efficiently and focus on more complex patient needs.
Starting at $300 per provider per month.

View company profile →

Suggest an Edit → | Last Verified: 2026-04-21 | First Added: 2026-04-21

Investors who backed OhMD

Funded through the company that built this tool.

FCA Venture Partners
VC AI T3
Nashville, United States
$1M-$5M
FCA Venture Partners is a Nashville-based healthcare-focused venture firm that has been investing in the sector since 1996, making it one of…
Care Delivery / Tech-Enabled Services Digital Health
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