Olive AI

by Waystar  · Based in United States → — Simplify healthcare payments. AI-powered software. Elevate productivity + precision.
Family Medicine Hospital Medicine Internal Medicine
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Custom

Overview

Waystar’s “Olive AI” refers to the clearinghouse and patient access business units acquired by Waystar from Olive AI in October 2023. These units leverage AI, machine learning, and automation to manage administrative workflows within the healthcare revenue cycle.

The tools are designed for a broad range of healthcare providers, including health systems, hospitals (including children’s hospitals), and physician and specialty practices. This also extends to ambulatory surgery centers, billing services, clinical laboratories, durable medical equipment providers, elective wellness and specialty care, fertility and reproductive health, FQHCs, home health and hospice, and skilled nursing facilities.

Within a practice workflow, Olive AI capabilities, now integrated into Waystar’s platform, aim to streamline financial clearance processes such as eligibility verification, patient estimation, and authorization. They also support clinical integrity and revenue capture through utilization management and prebill anomaly detection, as well as claim and payment management, and denial recovery. Notable capabilities include automating high-volume, repetitive administrative tasks like coverage identification, eligibility verification, claims and remittance processing, and prior authorization. Waystar’s broader AI-powered platform, AltitudeAI, also focuses on detecting unjustified payer recoupments and reducing time spent on denial appeals and recovery.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Eligibility Verification
  • Patient Estimation
  • Authorization Management
  • Claim Manager
  • Denial + Appeal Management
  • Payer Reimbursement
  • Remit + Deposit Management
  • Patient Payments
  • Analytics + Reporting
  • AltitudeAIu2122 (Agentic, Generative, Predictive AI)

Use Cases

  • Automating revenue cycle workflows
  • Preventing and recovering denied claims
  • Accelerating reimbursement and cash flow
  • Improving patient financial experience
  • Enhancing operational efficiency
  • Gaining actionable insights from financial data

Details

Category Medical Billing & RCM, Practice Analytics & BI
Pricing Custom
  • Starts around $11,000/year; Starter, Core, Performance, and Premium plans offered at custom pricing; additional costs for implementation, integrations, and service level; small practices may pay $100–$300 per provider per month; mid-sized organizations often report $2,000–$5,000+ per month
DeploymentCloud, SaaS
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Unknown AI-estimated
Integrations
EHR Not specified
Specialties Family Medicine, Hospital Medicine, Internal Medicine

What the Web Says

Olive AI, a healthcare automation company, aimed to streamline administrative tasks in hospitals using AI and machine learning. Despite initial promises of significant cost reductions and operational efficiency, the company ultimately faced a decline, selling off assets and shutting down. Reviews from various sources indicate a significant mismatch between Olive AI's ambitious claims and its actual delivery, leading to widespread dissatisfaction among clients and employees.

Overall: Negative

Strengths

  • Streamlined RFP processes and requirements gathering (for the Olive software product, not the healthcare AI automation).
  • User-friendly interface (for the Olive software product).
  • Automated repetitive tasks in healthcare systems, reducing manual administrative work and errors (initial promise).
  • Opportunity to explore early iterations of healthcare AI and automation implementations (from an employee perspective).
  • Good policies and benefits for employees (from an employee perspective).
  • Talented individuals worked for the company.

Limitations

  • Overpromised significant cost savings (e.g., 500% improvement) but delivered much less (10-15%).
  • Exaggerated automation capabilities, often requiring human intervention.
  • Lack of transparency and clear progress tracking regarding cost savings and ROI.
  • Poor integration with existing electronic health records (EHR) systems.
  • Inadequate customer support, with long response times and ineffective solutions.
  • Rapid expansion led to a lack of focus and a one-size-fits-all solution that didn't meet diverse client needs.

Based on reviews from: Oyelabs, G2, Indeed, Reddit, Capterra, SoftwareAdvice AU, Medium, Becker's Hospital Review

Last updated: 2026-10-07

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Press & Coverage

Healthcare Dive
Health AI startup Olive to shut down | Healthcare Dive
Olive, a healthcare AI startup once valued at $4 billion, announced its shutdown in November 2023, selling its clearinghouse and patient access businesses to Waystar and Humata Health. The company faced financial struggles, including multiple layoffs and divestment of product lines, amidst a decline in digital health funding.
2023-11
Telehealth and Telecare Aware
Olive AI selling rest of business to Waystar Health and Humata Health, winding down: reports (several updates) | Telehealth and Telecare Aware
In October 2023, Olive AI sold its remaining business units, including its Clearinghouse and Patient Access to Waystar Health and its Prior Authorization business to Humata Health, and began winding down operations. This marked the end of the company's efforts to automate routine healthcare tasks.
2023-10
Becker's Hospital Review
The rise and fall of Olive AI: A timeline - Becker's Hospital Review | Healthcare News & Analysis
This article provides a timeline of Olive AI's journey, from its launch in 2012 to its shutdown in October 2023, highlighting key funding rounds, acquisitions, and strategic shifts, as well as the layoffs and divestitures that preceded its closure.
2023-11
RevCycleAI
Olive AI: What Happened, Why It Failed & Where Assets Went | RevCycleAI
Olive AI, once the most-funded healthcare AI startup with $902 million raised and a $4 billion valuation, shut down in 2023 due to factors like overpromising, lack of focus, and a challenging funding environment. Its RCM automation assets were acquired by Waystar and Humata Health.
2026-06
Becker's Hospital Review
Olive AI to unload business line, focus on health system RCM - Becker's Hospital Review
In February 2023, Olive AI announced it was divesting its utilization management service line to focus on its core revenue cycle management (RCM) solutions for health systems, following earlier divestitures and layoffs.
2023-02
Fierce Healthcare
Availity picks up Olive AI's payer-facing business as automation startup shifts focus to RCM solutions - Fierce Healthcare
Availity acquired Olive AI's payer-facing utilization management solution in April 2023, as Olive refocused its efforts on automated revenue cycle solutions for health systems. This move was part of Olive's strategic realignment amidst challenging market conditions.
2023-04
The Health Management Academy
Olive AI Shuts Downu2014A Cautionary Tale Even as AI Investment Interest Remains High | The Health Management Academy
Published in November 2023, this article discusses the shutdown of Olive AI as a cautionary tale for the healthcare AI industry, despite continued high interest in AI investments.
2023-11
Oyelabs
Olive AI's Rise, and Fall in Healthcare: What Went Wrong? - Oyelabs
This article, updated in March 2026, analyzes the rise and fall of Olive AI, attributing its collapse to factors like overpromising, underdelivering, lack of focus, poor customer experience, and financial mismanagement, offering lessons for new entrepreneurs in the AI space.
2026-03

Videos

Product demos, reviews, and walkthroughs for Olive AI.

View all on YouTube

Frequently Asked Questions

Olive AI was a healthcare automation company that utilized artificial intelligence and machine learning to streamline administrative tasks in healthcare, including medical billing and revenue cycle management (RCM). Its platform aimed to automate processes like claims processing, prior authorizations, patient access, denial management, and medical coding, with the goal of reducing costs and improving revenue cycles for healthcare providers.
No, Olive AI is no longer operational. The company announced its shutdown in November 2023 after facing financial struggles, including multiple rounds of layoffs and divesting various product lines. Its core clearinghouse and patient access businesses were sold to Waystar, and its prior authorization unit was acquired by Humata Health.
While Olive AI aimed to improve efficiency and reduce errors in medical billing, which can indirectly support compliance, specific details on its compliance mechanisms are limited. Generally, AI tools in medical billing are expected to help with accurate coding and documentation to prevent revenue loss and reduce legal risks associated with claim disputes.
With Olive AI's shutdown, physician practices looking for RCM automation have several alternatives. These include companies like Waystar, which acquired some of Olive's assets, and other AI-powered solutions such as Xsolis Dragon, Experian Health, Practolytics AI, Codify by AAPC, Nym Health, ZyDoc, and various AI scribes like Freed AI and Abridge.
Specific details on Olive AI's pricing models for RCM solutions are not extensively detailed in the provided information. However, for a similar service focused on processing medical records, Olive (Technologies) mentions a 'pay only for what you use' model with page credits that never expire and can be shared across a team.
Olive AI faced challenges including overpromising and underdelivering, a lack of focus due to scaling too quickly, poor customer experience, and a lack of transparency regarding its progress and cost savings. These factors, combined with financial pressures, ultimately contributed to its downfall.
Olive AI's Autonomous Revenue Cycle (ARC) suite was designed to integrate with existing electronic health record (EHR) and practice management systems. This integration allowed it to leverage an organization's data sources and claims data to become more intelligent and efficient over time.

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Suggest an Edit → | Last Verified: 2026-07-07 | First Added: 2026-07-07
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