OpenLoop Health
Overview
OpenLoop Health is a leading white-label telehealth provider that offers end-to-end solutions to enable and scale virtual care for various organizations. Founded in 2020, the company provides comprehensive services including clinical staffing, a robust technology platform, payer coverage, and revenue cycle management (RCM) services. OpenLoop supports both synchronous and asynchronous care models, helping digital health companies, hospitals, health systems, retailers, and employers launch and expand their digital health offerings faster.
The platform leverages AI-powered operations to streamline clinical workflows, enhance patient support, and guide optimized care pathways, ultimately improving outcomes and saving resources. OpenLoop is committed to compliance, offering regulatory and legal support, and has achieved SOC 2 Type 1 certification. They are also HIPAA compliant and sign Business Associate Agreements (BAAs).
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- End-to-end legal, financial & compliance setup
- Fully managed staffing, onboarding & credentialing
- White-label tech with scheduling, booking & payments
- Support for both synchronous & asynchronous care
- 24/7 patient support + nationwide payer coverage
- AI-powered operations to streamline clinical workflows
- Enhanced patient support through AI
- AI-guided optimized care pathways
- Seamless EHR integrations
- NCQA-credentialed provider network
Use Cases
- Digital Health Companies looking to grow and scale
- Hospitals & Health Systems aiming to improve efficiency, cost, and access to care
- Retailers & Employers enhancing business offerings
- Health Plans
- Diagnostic Labs
- Medical Weight Loss programs
What Physicians Need to Know
Leverage OpenLoop Health's AI-powered scheduling to significantly reduce administrative burden and optimize your patient flow, allowing more time for direct patient care. Utilize their comprehensive staff management and credentialing services to quickly scale your practice with qualified providers across all 50 states. Take advantage of their robust compliance and RCM support to navigate complex healthcare regulations and maximize revenue, ensuring your practice operates efficiently and compliantly in the evolving telehealth landscape. Actively engage with their patient flow analytics and quality metrics tracking to continuously improve patient outcomes and satisfaction.
OpenLoop Health's platform is built with API-driven technology for seamless integration into existing tech stacks, including EHR/EMR systems, labs, ePrescribing, and data analytics. They emphasize flexible component utilization and easy API management. OpenLoop also integrates with third-party tools like Planbase for enhanced scheduling and workforce management, and Tellescope for order status triggers and sending video URLs/tracking numbers in messages. The platform is designed to be white-labeled and adaptable to unique patient pathways and workflows.
Details
| Category | Practice Management & Scheduling |
| Pricing |
Contact sales
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
Unknown AI-estimated The platform itself does not require FDA clearance. Compounded medications offered through partners are not FDA approved, but partner pharmacies conduct stringent third-party testing to ensure quality, safety, and efficacy. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Psychiatry |
What the Web Says
OpenLoop Health is a telehealth infrastructure platform that provides white-labeled virtual care technology and a contracted clinician network to healthcare organizations, digital health companies, and employer wellness programs. They aim to simplify telehealth delivery across various specialties and in all 50 states. While praised for enabling companies to launch and scale virtual care services, some physicians and nurse practitioners have reported issues with inconsistent scheduling, low pay rates, inadequate training, and a chaotic work environment.
Overall: MixedStrengths
- Bundled clinician network and platform, eliminating the need for customers to recruit, license, and credential clinicians across states.
- Multi-state licensing and credentialing support, addressing a pain point for nationwide telehealth programs.
- Flexible, remote work opportunities for clinicians.
- Supportive onboarding and training for clinicians.
- Positive feedback on staff professionalism, helpfulness, and welcoming demeanor from some users.
- Ease and efficiency of scheduling and appointments for patients.
Limitations
- Inconsistent scheduling and uncertain pay for physicians and nurse practitioners.
- Low collaboration rates for MDs and NPs, with some finding expectations unreasonable.
- Inadequate training, constantly changing rules, and poor patient satisfaction with ancillary staff reported by some providers.
- Chaotic environment, poor support, and demeaning assignments for clinicians.
- Not a suitable replacement for existing practice management systems for medical practices with their own EHR and clinicians.
- Partnership model over self-serve onboarding, which may be a heavier process for small clinics or solo providers.
- Communication inconsistencies, delays, and lack of transparency and provider trust.
- Billing issues and difficulty obtaining refunds for some customers.
- A significant data breach in January 2026 that may have impacted millions of patients' sensitive information.
Based on reviews from: FitGap, G2, Indeed.com, Trustpilot, Reddit, SimplyHired, Better Business Bureau
Last updated: 2026-07-28
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