Pulsara
Customized
Overview
Pulsara is a communication and logistics platform designed to streamline healthcare workflows by uniting care teams across departments and organizations. It replaces traditional communication methods such as phone calls, faxes, and pagers with a unified patient channel.
- Who it is for: Pulsara is utilized by a broad range of healthcare professionals and settings, including EMS, hospital staff (e.g., ED, cath lab, stroke teams, trauma teams, radiology, cardiac, neurology), urgent care, nursing homes, testing clinics, standalone emergency facilities, public health, and emergency management teams. It is applicable for various time-sensitive emergencies like STEMI, stroke, trauma, sepsis, cardiac arrest, pulmonary embolism, and surgical emergencies, as well as for inter-facility patient transfers and mass casualty incident management.
- Clinical Workflow Integration: The platform facilitates real-time communication and data sharing from the point of initial patient contact through hospital treatment and transfers. EMS can provide early patient notifications, share vital signs, ECGs, images, and notes, allowing hospital teams to prepare in advance. Within the hospital, it enables dynamic team building and multi-phase activation for different patient types, ensuring relevant specialists are alerted as a case evolves. Pulsara also supports telehealth capabilities, including live video conferencing.
- Notable Capabilities:
- Flexible Teams and Alerting: Allows for the creation of flexible care teams that can be adjusted as cases and staffing change, with multi-phase activation options for various patient types.
- Transparent Scheduling: Provides transparency into on-call schedules for team members.
- Enhanced EMS Functionality: Offers integrations with ECG monitors, EMS-to-EMS and facility-to-EMS handoffs, and the ability to consult specialists.
- Incident & Event Management: Features a shared dashboard for administrators to monitor active cases, locations, and team responses during mass casualty incidents.
- Pulsara Intelligence: An upcoming suite of AI-powered features designed to streamline documentation by automatically extracting structured data (e.g., patient demographics, vitals, chief complaint) from narrative entries, with provider review and confirmation.
- Integrations: Integrates with other platforms like RapidAI for streamlined stroke care, allowing access to imaging results within the Pulsara workflow. It also integrates with ePCR systems like ImageTrend and AngelTrack to share patient data.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Flexible Teams and Team Events
- Multi-phase Activation for All Patient Types
- Transparent Scheduling
- Enhanced Scope & Functionality for EMS
- Live Video Including Group Calling
- Unified Patient Channel
- HIPAA-Compliant and Secure Communication
- Flexible and Scalable Platform
- Incident & Event Management
- Pulsara HQ for Admins
Use Cases
- Time-Sensitive Emergencies (STEMI, Stroke, Sepsis, Trauma)
- Inter-Facility Patient Transfers
- Mobile Integrated Health (MIH)/Community Paramedicine (CP)
- Mass Casualty Incident (MCI) Management
- Emergency Management and Disaster Response
- Daily EMS to ED Interactions
What Physicians Need to Know
Key Capabilities
Pulsara is a secure, HIPAA-compliant telehealth and communication platform that unifies the entire patient care team across different departments and organizations. It replaces traditional communication methods with a single, unified, time-stamped patient channel. Key features include streamlined patient documentation, pre-arrival alerts with vital data, live video calling (including group conferencing), shared incident dashboards for mass casualty incidents (MCIs), and the ability to bring specialists into pre-hospital care. Pulsara Intelligence further enhances capabilities by automating patient data extraction from provider narratives, reducing manual entry and improving data accuracy.
Clinical Utility
Pulsara is designed to improve efficiency and patient outcomes in time-sensitive emergencies such as STEMI, stroke, trauma, and sepsis. It facilitates faster treatment times by enabling real-time communication, early notification to hospitals, and coordinated team assembly. Studies have shown significant reductions in door-to-needle times for stroke (41% reduction, 28% improvement) and improved door-to-balloon times for STEMI (average under one hour, 22% faster). It also aids in inter-facility patient transfers and mobile integrated health/community paramedicine.
Integration Options
Pulsara integrates with major ePCR systems (e.g., ZOLL emsCharts, AngelTrack, ImageTrend), cardiac monitors (e.g., Stryker's Lifepak 15 and 35), stroke AI platforms (e.g., RapidAI, Aidoc), and imaging software. These integrations allow for seamless data exchange, including patient demographics, vitals, labs, ECGs, and images, reducing the need for double documentation and streamlining workflows.
Compliance Status
Pulsara is HIPAA-compliant and secure. It has completed a SOC 2 Type II audit and maintains annual audits to ensure compliance. The platform utilizes industry best practice encryption for data in transit and at rest, does not permanently store data on mobile devices, and employs role-based access and immutable time-stamped activity logs. Pulsara is also TX-RAMP certified.
Pricing Model
Pulsara's pricing is customized based on the facility's Emergency Department (ED) volume and other unique factors. Pulsara ONE, the out-of-hospital solution for communication between EMS and the ED, is offered for free. The company aims for fair and transparent pricing and emphasizes the potential for recouping costs, growing revenue, and eliminating unnecessary expenses through improved efficiency and patient outcomes.
User Experience
Pulsara is designed to be user-friendly and intuitive, aiming to simplify processes and reduce cognitive load for healthcare professionals. Features like driver's license scanning for instant patient information population and the ability to use email addresses as login IDs contribute to ease of use. The platform is accessible on smartphones, tablets, and desktops (Pulsara HQ). Customer feedback highlights its effectiveness in streamlining communication and improving workflow.
Support Quality
Pulsara is recognized for its award-winning customer support, described by users as responsive, helpful, and knowledgeable. The support team is available 24/7 and is committed to partnering with organizations from implementation through ongoing support to ensure effective adoption and management of the platform.
Implementation Complexity
Pulsara is designed to be implemented without requiring an overhaul of existing computer systems. While configuring the technology and providing staff training are considered straightforward, the company emphasizes ongoing partnership to ensure adoption. Successful implementation is driven by clear benefits, local champions, and technical support.
Evidence Base
Pulsara has a strong evidence base with numerous third-party, peer-reviewed research studies demonstrating its impact. Clinical research consistently shows reductions in treatment times and improved patient outcomes across various time-sensitive emergencies like stroke and STEMI. Studies highlight its effectiveness in improving communication and coordination across multidisciplinary teams.
Physician Tip
Leverage Pulsara's real-time communication to notify the entire care team simultaneously for time-sensitive emergencies, including specialists, even before patient arrival. Utilize the driver's license scanning and automated data extraction features to quickly populate patient information, minimizing manual documentation and allowing more focus on patient care. Integrate Pulsara with existing ePCR and monitoring systems to create a single source of truth for patient data, reducing miscommunication and improving handoff efficiency. For mass casualty incidents, use the incident management dashboard and emergency wristband compatibility for efficient patient tracking and resource allocation. Remember that while mobile devices are optimal, team communication can also be managed securely through desktop access (Pulsara HQ).
Pulsara offers robust integration capabilities with a variety of healthcare technologies to create a unified communication and data-sharing ecosystem. This includes seamless interoperability with leading ePCR systems (e.g., ZOLL emsCharts, AngelTrack, ImageTrend) to import patient demographics, vitals, labs, and images, thereby eliminating double documentation. It also integrates with cardiac monitors (e.g., Stryker Lifepak 15 and 35) for direct ECG sharing and with stroke AI platforms (e.g., RapidAI, Aidoc) to enhance diagnostic and treatment workflows. These integrations are crucial for breaking down communication silos and ensuring that all relevant patient data is accessible to the entire care team in real time.
Details
| Category | Medical Phone & Communication, Triage & ER/ICU AI |
| Pricing |
Customized
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status |
Unknown AI-estimated The Pulsara applications are intended to facilitate communication for and accelerate preparation of acute care coordination. The applications are not intended to be relied upon for making diagnostic or treatment decisions or used in connection with monitoring a patient. |
| Integrations | |
| EHR | Not specified |
| Specialties | Critical Care, Emergency Medicine, Hospital Medicine |
What the Web Says
Pulsara is a mobile-first telehealth and communication platform designed to streamline communication among healthcare teams, particularly for time-sensitive emergencies like stroke and STEMI. Reviews from physicians and EMS providers generally highlight its effectiveness in improving patient care by reducing treatment times and enhancing coordination across different departments and organizations. The platform facilitates real-time updates, including audio, live video, instant messaging, data, and images, allowing all team members to stay informed.
Overall: PositiveStrengths
- Improves communication and coordination among healthcare teams.
- Reduces treatment times for critical conditions like stroke and STEMI.
- Enhances patient outcomes and safety.
- User-friendly interface and easy to use.
- Excellent customer service and support.
- Allows for dynamic team building and information sharing across organizations.
Limitations
- Can be difficult to use during critical patient scenarios, especially for solo providers or with gloves.
- Some users express concern about the time it takes to input information compared to traditional radio reports.
- Potential for unnecessary billing to patients for Medlink services, even for refusals, which some consider unethical.
- Lack of features like Appointment Management and Mobile Access (though it does offer HIPAA compliance).
- Some hospitals may still require traditional phone reports in addition to using the app.
- The app may not be suitable for all demographics, such as the elderly, who may have difficulty with the technology.
Based on reviews from: Apple App Store, FeaturedCustomers, G2, Reddit, Pulsara Case Studies, Capterra, PubMed Central, EMS1, Becker's Hospital Review
Last updated: 2026-07-27
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Press & Coverage
Pulsara Blog
Hawaiu02bbi Fire Department Leads State Emergency Care Improvement Efforts with Pulsara Communication Platform
The Hawaiu02bbi Fire Department is utilizing the Pulsara communication platform to enhance real-time coordination and accountability for emergency care across Hawaiu02bbi Island, from mass casualty responses to stroke care.
2026-03
Pulsara Blog
Published Research Finds Up to 31% Faster STEMI Treatment Times in Rural Hospital Setting with Pulsara
New research indicates that using Pulsara, combined with standardized field activation and strong stakeholder relationships, can reduce STEMI treatment times by up to 31% in rural hospitals.
2025-12
Pulsara Blog
Pulsara Intelligence: The Groundbreaking New Feature Optimizing Emergency Care
Pulsara Intelligence is a new feature designed to optimize emergency care by streamlining patient creation through automated data extraction from provider narratives, reducing errors and improving record quality.
2026-06
Pulsara Blog
In the News: Pulsara's Impact From Preparedness to Lifesaving Care
This article highlights how Pulsara is being used in various real-world scenarios, including mass casualty drills and cardiac emergencies, to improve communication, coordination, and patient outcomes.
2026-01
Pulsara Blog
A Decade of Proven Results: 20 Research Studies that Demonstrate Pulsara's Impact
This compilation summarizes 20 peer-reviewed research studies over the last decade, consistently demonstrating Pulsara's effectiveness in improving care coordination, reducing treatment delays, and enhancing patient outcomes for time-sensitive emergencies like stroke and STEMI.
2026-04
PMC (BMJ Open)
Real-world, feasibility study to investigate the use of a multidisciplinary app (Pulsara) to improve prehospital communication and timelines for acute stroke/STEMI care
A real-world study in Australia found that the Pulsara communication app improved patient off-ambulance stretcher times for stroke and STEMI cases, and significantly faster door-to-first medical review and door-to-CT times for stroke patients.
2022-07
Pulsara Blog
Pulsara Granted AHA Get With the Guidelinesu00ae Compatible Vendor Status
Pulsara has been recognized as a compatible vendor within the American Heart Association's Get With The Guidelinesu00ae program, signifying its alignment with evidence-based methods to improve cardiovascular disease and stroke care.
2020-07
Texas DSHS
Pulsara Implementation Guidelines for the Air Medical Provider - Texas Department of State Health Services (DSHS)
These guidelines from the Texas DSHS address how air medical providers can utilize Pulsara for pre-hospital patient notification and communication, navigating regulatory considerations and offering flexible approaches.
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Videos
Product demos, reviews, and walkthroughs for Pulsara.
Pulsara Stroke Case Demonstration
Pulsara
Frequently Asked Questions
Pulsara is a HIPAA-compliant, SOC2 Type 2, and ISO 27001 certified platform that prioritizes privacy and security. It uses industry best practice encryption for data in transit and at rest, and no patient data is permanently stored on mobile devices. All team members are required to complete annual HIPAA compliance training.
Pulsara streamlines communication for time-sensitive emergencies like stroke, STEMI, and trauma by creating a unified patient channel for the entire care team, including EMS and multiple hospital departments. This allows for real-time sharing of vital signs, ECGs, photos, and instant messaging, replacing fragmented communication methods like multiple phone calls and faxes.
Some alternatives to Pulsara for emergency medical services software and healthcare CRM include Everbridge 360, Aladtec by TCP, ImageTrend, First Due, ESO EHR, CentralSquare Public Safety & Justice, and Azalea Health. Other broader alternatives include Salesforce Health Cloud and Zoho CRM.
Pulsara's pricing is based on factors like a facility's ED volume. The company states that its value is straightforward, aiming to improve quality of care, increase staffing efficiencies, and offer tangible cost savings and increased revenue. Pulsara claims customers report significant reductions in treatment times, which can lead to decreased length of stay and total hospital costs.
While Pulsara works as an overlay to existing processes and technology, EHR integration depends on specific hospital goals and requires discussion with customer success specialists. Pulsara does require connectivity via WiFi or cellular data, though it aims to be more efficient than traditional phone calls in areas with limited coverage.
Yes, Pulsara PATIENT provides a HIPAA-compliant solution for live video calls, allowing healthcare providers to conduct secure telehealth appointments with patients. This feature also supports group calling, enabling other team members or family members to join the conversation.
Yes, Pulsara can integrate with medical devices like Stryker's Lifepak 15 and Lifepak 35 monitor/defibrillators, allowing EMS providers to share 12 and 15-lead EKGs directly into the patient channel. If a specific monitor isn't integrated, images can still be securely uploaded.
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| Last Verified: 2026-07-26 | First Added: 2026-07-26