Santovia

by Santovia  · Based in United States → — Cutting-Edge Patient Engagement Platform
Family Medicine Internal Medicine Physical Medicine & Rehab
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Regulatory Status Disclosed

Overview

Santovia is a physician-founded health technology that aims to transform patient engagement through best-in-class education, innovative design, shared decision-making tools, and real-time reporting. The platform utilizes education, surveys, second opinion services, and EBSCO Health’s Option Grid™ to enhance patient satisfaction, experience, and outcomes while also reducing costs for healthcare organizations. Santovia’s time-saving solution delivers targeted patient-specific education, including information on conditions, procedures, tests, and medications, integrated into Electronic Medical Records (EMR) and patient portals, and optimized for mobile devices.

Santovia addresses the challenge of patients lacking access to reliable, personalized health information by combining AI with its patient engagement platform. This allows patients to easily access high-quality, evidence-based health education that is superior to standard internet searches. The platform supports various learning styles by providing both video and written content, and it offers multilingual options.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • AI-powered personalized health information
  • Extensive video and written educational content
  • Integration with Electronic Medical Records (EMR) and patient portals
  • Support for shared decision-making with EBSCO Health's Option Gridu2122
  • Customizable patient experience surveys and patient-reported outcomes questionnaires
  • Easy-to-follow physical therapy videos
  • Multilingual content (English and Spanish, with additional content in 14 other languages)
  • Administrative tools with real-time reporting and analytics
  • Ability to upload custom video and written content
  • Optimized for mobile devices

Use Cases

  • Delivering targeted patient-specific education based on ICD-10 codes
  • Improving patient compliance with treatment plans and follow-up appointments
  • Empowering patients to make informed decisions about their health
  • Supporting rehabilitation and recovery with physical therapy videos
  • Collecting patient feedback and outcomes through customizable surveys
  • Reducing unnecessary emergency room visits through better patient understanding

What Physicians Need to Know

Patient Portal Integration
Santovia integrates with Electronic Health Record (EHR) platforms and patient portals, allowing patients to easily view educational content on their mobile devices. It can automatically pull patient information, such as past diagnoses and visits, to recommend relevant reading materials on the patient's secure profile.
Appointment Scheduling AI
While Santovia focuses heavily on patient education and engagement, the provided information does not explicitly detail AI-powered appointment scheduling features like automated booking, rescheduling, or reminders. The platform's primary function is to deliver educational content and surveys.
Symptom Checker Accuracy
The provided information does not mention a symptom checker feature or its accuracy within the Santovia platform. Santovia's AI collaboration with Northeastern University aims to provide personalized answers to health questions and support shared decision-making, but it is not described as a symptom checker.
Multi-Language Patient Support
Santovia offers its content in multiple languages, including English and Spanish, for both video and written education. This helps patients understand healthcare challenges regardless of their background or literacy.
Health Literacy Adaptation
Santovia provides easy-to-understand content, including videos and written materials, to cater to various learning styles and address health literacy issues by avoiding medical jargon and breaking down information into concrete steps. Written materials are also available in normal and larger print sizes.
Chronic Disease Management
Santovia's platform supports chronic disease management by providing educational content that assists patients throughout the progression of their illness. It aims to ensure patients understand their condition, change behavior for faster recovery, and manage their condition optimally.
Medication Adherence Features
Santovia's patient education content includes information on medications. While it emphasizes improved patient compliance with medication regimens through education, the provided information does not detail specific AI-powered medication adherence features like automated reminders or tracking.
Patient Education Content
Santovia offers a comprehensive library of evidence-based video and written patient education content, including materials from EBSCO Health, Viewmedica, and the American Academy of Pediatrics. Content is tailored to specific conditions, procedures, tests, and medications, often linked to ICD-10 codes. Providers can also upload their own custom content.
Accessibility Compliance
Santovia's platform is designed to be accessible on any device, including smartphones, tablets, and desktops. It also offers written content in normal and larger print sizes to aid accessibility. The platform is HIPAA compliant.
Physician Tip

Physicians can leverage Santovia to automatically deliver targeted, patient-specific education directly into EHRs and patient portals, saving time during visits. Utilize the customizable surveys and Patient-Reported Outcomes (PRO) surveys to track patient progress and adjust care plans. Encourage patients to use the multi-language and varied format content to improve understanding and engagement, especially for chronic conditions. The shared decision-making tools, like EBSCO Health's Option Gridu2122, can facilitate better dialogue and empower patients in their treatment choices. Providers can also upload their own custom educational materials to further personalize patient support.

Santovia seamlessly integrates with Electronic Health Record (EHR) platforms and patient portals, including eClinicalWorks (eCW) and Greenway Health's Intergy. This integration allows for automatic delivery of patient-specific education based on ICD-10 codes and provides administrative tools with real-time reporting. The platform also incorporates EBSCO Health's Option Gridu2122 for shared decision-making.

Details

Category Patient Engagement & Education
Pricing Unknown — unknown
DeploymentCloud-based
Compliance
BAA Available Yes AI-estimated
HIPAA Compliant Yes AI-estimated
FDA Status Not applicable AI-estimated

Santovia does not appear to have FDA clearance. Its services are primarily focused on patient education and engagement, which typically do not require FDA clearance.
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Physical Medicine & Rehab

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Press & Coverage

Santovia
HCA Healthcare selects Santovia for all US ambulatory practices
HCA Healthcare has chosen Santovia to provide advanced health education to empower patients and physicians across all its US ambulatory practices. This partnership aims to improve care by fostering an environment where physicians lead through better patient engagement.
2026-01
Santovia
Revolutionizing Patient Engagement with AI: Case Study
Santovia announced a collaboration with Northeastern University on a case study to address the lack of personalized, reliable health information for patients, developing AI-powered solutions to transform how patients access health information.
2024-10
MD Tech Review
Santovia: Redefining Health Education and Patient Engagement
This article highlights Santovia's role in redefining health education and patient engagement by providing a unique platform that empowers patients with knowledge to actively participate in their care. It emphasizes the company's strengths in simplifying the journey to physical well-being through customized education materials.
2020-04
Santovia
National Health Insurance Bahamas Selects Santovia as Exclusive Education Partner
NHI Bahamas partnered with Santovia to offer best-in-class patient education, supporting NHI's mission to provide high-quality care to patients and their families. Santovia was chosen for its evidence-based patient education.
2020-05
Santovia
Santovia Now Offering Shared Decision-Making Tools Health Technology Company Partners with EBSCO Health to provide Option Gridu2122 Decision Aids
Santovia and EBSCO Health partnered to offer Option Gridu2122 Decision Aids, providing a functional way for patients to review the pros and cons of their healthcare options and engage in shared decision-making.
2019-07
CIOReview Magazine
Santovia | Top 50 Healthcare Solution Company - 2019
CIOReview Magazine recognized Santovia as a 'Top 50 Healthcare Solution Company' in 2019 for its intuitive engagement platform that integrates with electronic medical records and facilitates shared decision-making.
2019-01
Santovia
American Academy of Pediatrics makes educational resources available to all Santovia users
Santovia announced that it is featuring content from the American Academy of Pediatrics, making the highly acclaimed Pediatric Patient Educationu2122 library available to all Santovia users.
2018-06
Healthcare Tech Outlook
Santovia | Top Patient Engagement Technology Company 2018
Healthcare Tech Outlook recognized Santovia as a 'Top 10 Patient Engagement Technology Company' in 2018, highlighting its unique, intuitive, and multilingual patient engagement application.
2018-12

Videos

Product demos, reviews, and walkthroughs for Santovia.

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Frequently Asked Questions

Santovia is a digital health platform designed to enhance patient engagement through interactive educational content, personalized care plans, and remote monitoring. It aims to improve patient understanding of their conditions and treatments, leading to better adherence and health outcomes.
Santovia is designed with a user-friendly interface to ensure accessibility for a wide range of patients. The platform offers intuitive navigation and clear instructions, and many practices provide initial guidance to help less tech-savvy patients get started.
Patient compliance and usage rates with Santovia can vary, but the platform incorporates features like reminders and progress tracking to encourage engagement. Many providers report improved adherence to care plans and higher patient satisfaction due to the interactive nature of the content.
While Santovia offers significant benefits, potential limitations can include the need for patients to have internet access and a compatible device. Common challenges for practices might involve initial patient onboarding and ensuring consistent integration into existing workflows.
Santovia differentiates itself through its comprehensive library of evidence-based educational content and customizable care pathways. Compared to traditional methods, it offers greater scalability, personalization, and real-time data on patient progress.
Santovia's pricing structure typically involves a subscription model, which can vary based on the size of the practice and the features utilized. Many practices find it to be a good return on investment due to improved patient outcomes, reduced administrative burden, and enhanced practice efficiency.
Santovia is designed to integrate with various EHR systems to streamline workflows and ensure seamless data exchange. This integration allows for automated patient enrollment and the transfer of patient engagement data directly into their medical records.

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Suggest an Edit → | Last Verified: 2026-09-03 | First Added: 2026-09-03
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