Sensely
Overview
Sensely, now part of Mediktor, is a conversational AI platform designed to enhance patient engagement and support various healthcare workflows. It utilizes an empathy-driven virtual assistant, often represented by an avatar named Molly, to interact with users via text or voice.
The tool is intended for use by payers, providers, and pharmaceutical companies, and can be applied across various care settings. It supports health management, patient navigation, and customer service. Sensely’s capabilities include symptom assessment, patient triage, and the delivery of health content. It can guide patients through symptom checks, help them understand insurance, and provide support for chronic condition management.
In a clinical or practice workflow, Sensely can integrate to automate patient intake, route patients to appropriate care settings (such as self-care, telehealth, or emergency services), and provide follow-up reminders. The platform incorporates clinically rigorous content, with symptom assessment algorithms powered by Mayo Clinic and NHS. It offers personalized interactions, emotion recognition AI, and the ability to tailor routing algorithms to align with specific clinical pathways. Sensely also provides an insight engine to collect user preferences and offer real-time data on user behavior.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Empathy-driven conversational AI platform
- Avatar-based assistant
- Symptom checking powered by Mayo Clinic content
- Chronic disease management
- Personalized health education
- Connect to care and streamline customer service
- Deliver personalized content
- Real-time insights dashboards
- Conversation builder toolkit
- Multi-lingual capabilities (30+ languages)
Use Cases
- Symptom checking and routing patients to care
- Managing chronic conditions (e.g., Heart Failure, Diabetes, Asthma, COPD)
- Providing self-care from a rich repository of medical knowledge
- Scheduling in-person clinician appointments
- Streamlining customer service and insurance inquiries
- Delivering personalized health content and education
What Physicians Need to Know
Sensely can significantly reduce administrative burden by automating patient inquiries, symptom checking, and appointment scheduling, freeing up physician time for direct patient care. Leverage the AI-driven insights to understand patient needs and trends for improved care delivery. Utilize the chronic disease management modules for continuous patient monitoring and timely interventions. The multi-language support and health literacy adaptation can enhance communication and engagement with diverse patient populations, leading to better adherence and outcomes. Integrate Sensely with existing EHR systems to ensure seamless data flow and a comprehensive view of patient health.
Sensely integrates with Electronic Health Record (EHR) systems and can be deployed across various channels including web, mobile apps, SMS, WhatsApp, Facebook Messenger, WeChat, Line, and Telegram. It also supports integration with third-party telemedicine services and can incorporate data from medical devices and wearables. Recent integrations include Mediktor for enhanced diagnostic capabilities and ChatGPT for improved information retrieval and conversational naturalness.
Details
| Category | Patient Engagement & Education |
| Pricing |
Contact for pricing
|
| Deployment | Cloud Hosted, Web-Based, Mobile Application |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
Not applicable AI-estimated Sensely does not engage in professional medical advice, diagnosis, or treatment. Any educational content provided by Sensely should not be interpreted as recommending any specific treatment plan, product or course of action. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
