SimplePractice Telehealth

by SimplePractice, LLC  · Based in United States → — HIPAA-Compliant Telehealth | Secure Platform | SimplePractice
Addiction Medicine Psychiatry
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1
Regulatory Status Disclosed

Overview

SimplePractice Telehealth is an integral part of the comprehensive practice management solution offered by SimplePractice, LLC, specifically designed for private practitioners, including therapists, counselors, and other health and wellness professionals. It provides a secure, HIPAA-compliant platform for conducting virtual sessions.

The tool enhances client engagement through features like built-in screen-sharing, a secure chat, and a digital whiteboard. It streamlines daily operations by integrating directly into the EHR, allowing practitioners to launch sessions from their calendar without extra logins. Automated text and email appointment reminders are sent to clients, simplifying connection.

During sessions, practitioners maintain control with a virtual waiting room, a built-in timer, and blurred backgrounds for privacy. SimplePractice Telehealth supports group appointments for up to 15 mental health clients per session, whether in-person or virtually, and assists with automated reminders, billing document generation, and organized progress notes for all participants.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • HIPAA-compliant Telehealth Platform
  • Integrated EHR and Practice Management
  • Secure Video Sessions (screen-sharing, chat, digital whiteboard, blurred backgrounds)
  • Automated Appointment Reminders (text & email)
  • Virtual Waiting Room
  • Group Session Support (up to 15 clients)
  • Client Portal (web & mobile app)
  • Automated Billing & Documentation
  • Mobile App for Clinicians (iOS & Android)
  • Data Export Functionality

Use Cases

  • Conducting secure virtual therapy and counseling sessions
  • Managing client appointments, scheduling, and automated reminders
  • Streamlining billing, invoicing, and insurance claim filing
  • Maintaining HIPAA-compliant electronic health records and documentation
  • Facilitating client engagement through a secure portal and messaging
  • Supporting group therapy and multi-clinician practices

What Physicians Need to Know

Scheduling Optimization
SimplePractice Telehealth offers online appointment requests, automated text and email reminders to significantly reduce no-shows, and calendar syncing with iCal, Google Calendar, or Outlook. Clients can book or request appointments directly through a secure client portal, and telehealth sessions can be launched seamlessly from the calendar. The platform also includes waitlist management to fill openings efficiently.
Staff Management Features
For group practices, SimplePractice provides team management features, including role-based permissions and shared calendars. It also offers income allocation reports, which can be used for payroll purposes, streamlining administrative tasks for practice managers and clinicians.
Patient Flow Analytics
The Analytics dashboard provides high-level snapshots of appointments and documentation, allowing practitioners to assess operational performance. Users can view trends over various periods (days, months, or a year) to gain insights into patient engagement and practice activity.
Multi-Location Support
SimplePractice is designed for solo practitioners and small group practices. While it supports group appointments and team management with shared calendars and role-based permissions, explicit multi-physical-location management with distinct operational differences is not a primary highlighted feature for its telehealth offering. The 'telehealth office' functions as a virtual location within the platform.
Financial Dashboard
The platform includes a comprehensive Analytics dashboard that provides real-time snapshots of income, outstanding balances (from both clients and insurance payers), and claims filed. It offers detailed income reports, referral income reports, and annual financial activity reports that can be downloaded for accounting. SimplePractice also streamlines electronic claim submission, payment tracking, eligibility verification, and superbill generation.
Referral Management
SimplePractice facilitates referral management by allowing clinicians to send referrals to other practitioners, search the Therapy Finder Directory, and track invited colleagues through its referral program. It also provides a 'Referral income report' to monitor revenue generated from various referral sources.
Quality Metrics Tracking
SimplePractice supports 'measurement-based care' to help track client progress over time. The Analytics dashboard also offers insights into documentation status, which can indirectly contribute to monitoring quality of care.
Compliance Reporting
SimplePractice is fully HIPAA-compliant, HITRUST certified, and adheres to bank-level security standards, ensuring the protection of electronic Protected Health Information (ePHI). It provides secure messaging, encrypted data transmission, and offers a Business Associate Agreement (BAA). Telehealth features like a virtual waiting room, screen-sharing, secure chat, and blurred backgrounds further enhance privacy and control during sessions.
Physician Tip

To maximize the benefits of SimplePractice Telehealth, physicians should leverage its automated scheduling and reminder systems to reduce administrative burden and no-shows. Regularly review the financial dashboard and analytics reports to monitor practice health and identify growth opportunities. Utilize the integrated HIPAA-compliant telehealth features, including the virtual waiting room and secure communication tools, to ensure patient privacy and a professional virtual care experience. For group practices, effectively use role-based permissions and shared calendars for streamlined staff management. Explore the measurement-based care features to track and demonstrate client progress.

SimplePractice integrates with various existing EHR/EMR systems via secure APIs and complies with HL7/FHIR standards, as seen with partners like Smartlink Health for health information exchange. It also integrates with payment processors such as Helcim for streamlined billing. Furthermore, SimplePractice can be enhanced with AI agents through integrations like HealOS, which offers AI Scribe for clinical notes, AI Receptionist for call management, and automated solutions for benefits verification, prior authorization, fax/referrals, and AI billing/RCM.

Details

Category Practice Management & Scheduling
Pricing 1
  • Starter: $49/month; Essential: $79/month; Plus: $99/month
  • Additional clinicians on Plus plan: $74/month (2-5 clinicians), $72/month (6-15 clinicians), $69/month (16+ clinicians)
  • Add-ons: ePrescribe ($49/month + $89 setup fee), Note Taker ($35/month)
DeploymentCloud-based
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Not applicable AI-estimated
Integrations
EHR Not specified
Specialties Addiction Medicine, Psychiatry

What the Web Says

SimplePractice Telehealth is generally viewed as a convenient and user-friendly platform for virtual therapy sessions, particularly for solo and small practices. It offers good integration with other SimplePractice features like scheduling and billing, and many users find its dedicated app reliable. However, there are recurring concerns about video and audio quality, with some users experiencing lag and pixelation, especially when multitasking or with recent updates. Customer service receives mixed reviews, and some users express dissatisfaction with recent price increases and a perceived decline in overall service quality.

Overall: Mixed

Strengths

  • Integrated with EHR, scheduling, and billing.
  • User-friendly and intuitive interface.
  • Dedicated app for telehealth sessions.
  • Automated reminders for appointments.
  • HIPAA compliant.
  • Reliable for many users, especially compared to some alternatives.

Limitations

  • Frequent issues with video and audio quality (lag, pixelation, choppiness).
  • Performance can degrade when multitasking on the computer.
  • Lack of accessibility features like captions/transcripts.
  • Difficulty sharing links for non-SimplePractice telehealth options.
  • Some users report a decline in service and increased pricing.
  • Not suitable for larger facilities and primarily focused on behavioral health.

Based on reviews from: Reddit (r/therapists), App Store - Apple, TechRadar, Capterra, G2, Tame Your Practice

Last updated: 2026-07-26

Ratings & Reviews

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Ease of Use
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Press & Coverage

The Chart - Adentris
Which behavioral health EHR fits your 2025 compliance needs?
SimplePractice is highlighted as a leading integrated EHR platform for mental health providers, combining clinical documentation, billing, and telehealth features. The article notes its secure video sessions and recent expansion into psychiatry with an ePrescribe tool.
2025-12
Choosing Therapy
SimplePractice Review 2026: Is It Right for Your Practice?
This review positions SimplePractice as a strong all-around EHR for solo and small therapy practices, emphasizing its built-in telehealth on all plans for easy virtual sessions. It notes the platform's focus on reliability and ease of access for telehealth rather than advanced customization.
2025-12
SimplePractice
The essential telehealth legal and insurance resources directory - SimplePractice
This SimplePractice article provides a directory of telehealth resources to help practitioners navigate rules, regulations, and insurance policies. It emphasizes the importance of staying compliant with evolving federal and state regulations for telehealth services.
2025-11
Pimsy EHR
SimplePractice Limitations That Matter for Behavioral Health Practices - Pimsy EHR
This article discusses limitations of SimplePractice, particularly regarding its telehealth reliability, with users reporting issues like dropped sessions and poor audio quality. It suggests that these telehealth failures can be clinically disruptive.
2026-02
Person Centered Tech
Telehealth Platforms for Mental Health Practice: A No-Hype Comparison
This comparison highlights SimplePractice Telehealth as an obvious choice for existing SimplePractice users due to seamless integration of scheduling, client communication, and video. It notes the reliable video quality and clean client experience.
2026-05
Medesk
SimplePractice Review 2026: Top Features, Pros and Cons - Medesk
This review details SimplePractice's robust, HIPAA-compliant telehealth platform, available on desktop and a dedicated mobile app. It mentions features like starting online appointments directly from the calendar and sending links to clients via reminders.
2026-06
MFT Licensing
Best Teletherapy Platforms for Marriage & Family Therapists
SimplePractice is noted for supporting up to 15 participants in a single telehealth session, making it suitable for conjoint family therapy or multi-generational sessions. The article also touches on its pricing tiers which include telehealth features.
2026-07
OmniMD
OmniMD vs SimplePractice: Choose the Better Practice Platform
This comparison states that SimplePractice's telehealth is adequate for therapy-only practices, offering HIPAA-compliant video sessions with a simple client-facing interface. It contrasts this with OmniMD's more comprehensive telehealth module for practices needing e-prescribing and integrated billing during visits.
2026-06

Videos

Product demos, reviews, and walkthroughs for SimplePractice Telehealth.

View all on YouTube

Frequently Asked Questions

SimplePractice Telehealth is integrated directly into its EHR, allowing physicians to launch sessions from their calendar and manage appointments efficiently. It offers features like a virtual waiting room, screen-sharing, secure chat, and a digital whiteboard to enhance virtual interactions. The platform supports both individual and group sessions for up to 15 clients, aiming to make virtual care feel natural.
Yes, SimplePractice Telehealth is HIPAA-compliant and provides a Business Associate Agreement (BAA) to covered entities, outlining its commitment to protecting Protected Health Information (PHI). As a physician, you are responsible for maintaining a private workspace and obtaining specific informed consent from clients for telehealth services. SimplePractice employs various security measures, including encryption and multi-factor authentication, to safeguard data.
SimplePractice offers tiered plans (Starter, Essential, Plus) with telehealth included in all, but pricing varies based on features and practice size. While core telehealth is included, additional functionalities like the AI-powered Note Taker ($35/month) and ePrescribe ($49/month plus an $89 setup fee) are available as add-ons. Credit card processing fees (3.15% + $0.30 per transaction) and SMS reminders ($0.04 per text) also represent potential additional costs.
SimplePractice is primarily designed for mental health professionals and non-prescribing providers, which can limit its utility for general medical practices. Its BAA does not inherently cover functionalities such as robust e-prescribing or direct lab integrations, often requiring these to be purchased as separate add-ons or sought through alternative platforms. Some users have also noted occasional connectivity issues and the absence of a split-screen view for note-taking during sessions.
For physicians needing more comprehensive medical EHR features, alternatives like Kareo or zHealth (for integrative/functional medicine) offer stronger e-prescribing and lab ordering capabilities. Other options include TherapyNotes and TheraNest, which are popular in behavioral health, or ClinikEHR, which emphasizes AI notes and transparent pricing. Doxy.me is also a simple, cost-effective option for basic video visits.
SimplePractice supports group practices primarily through its 'Plus' plan, which allows for adding an unlimited number of clinicians and practice managers. Pricing for additional clinicians on the Plus plan is scaled based on the total number of clinicians in the practice. This plan includes features for team management, shared calendars, and permission controls, facilitating coordinated care within a group setting.
Clients can easily access SimplePractice Telehealth sessions via a dedicated mobile app or directly through the SimplePractice Client Portal, often without needing a separate login or password. The platform enhances client engagement through automated appointment reminders, secure messaging, and the ability for clients to manage appointments and complete intake forms online. Features like screen-sharing and a digital whiteboard also promote interactive virtual sessions.

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Suggest an Edit → | Last Verified: 2026-04-24 | First Added: 2026-04-24
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