SmartBot360
by KLaunch Public (operates as Capacity)
· Based in United States →
— The AI platform for every customer interaction. AI agents across every channel. Orchestrated to automate, assist, analyze and engage.
Tiered-subscription-and-usage-based
Overview
SmartBot360, developed by KLaunch Public (operating as Capacity), is an AI chatbot platform designed for healthcare automation. It aims to streamline administrative processes and enhance patient engagement through automated interactions across various channels, including voice, chat, SMS, and email.
- What it does: SmartBot360 provides AI-powered virtual agents that can handle routine patient inquiries, automate appointment scheduling, manage billing and payments, and facilitate patient account management (e.g., updating records, requesting supplies/prescriptions). It also offers features for intelligent call routing, staff coaching, and automated outreach campaigns for reminders and follow-ups.
- Who it is for: This tool is suitable for a range of healthcare settings, including primary care clinics, specialty practices, urgent care centers, hospital outpatient departments, telemedicine providers, and health insurers. It can benefit medical practices of various sizes, from small private practices to large hospital networks.
- How it fits a clinical or practice workflow: SmartBot360 integrates with existing healthcare management systems, including Electronic Health Records (EHR) such as Epic and AthenaHealth. It offloads routine administrative tasks from staff, allowing them to focus on more complex patient care. The platform enables automated patient triage, appointment management, and follow-up communications, aiming to reduce manual workloads and improve operational efficiency.
- Notable capabilities: Key capabilities include patient triage based on reported symptoms, automated appointment scheduling, secure billing and payment processing, and customizable chatbot workflows. It supports multi-language interactions and offers a management dashboard for monitoring and analyzing conversations, as well as for direct patient communication when needed. The platform is designed to be HIPAA compliant.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI Agents (Chat, Voice, SMS, Email)
- Real-time Agent Assist & Guidance
- Conversation Intelligence & Analytics
- Automated Appointment Management
- Simplified Billing & Payments
- Intelligent Call Routing
- AI-driven Staff Coaching
- 250+ Integrations
- Unified Knowledge Base
- Low-code Workflows
Use Cases
- 24/7 Patient Support
- Automated Appointment Scheduling and Reminders
- Streamlined Billing and Payments
- Reduced Staff Workload (FAQs, Verifications)
- Improved Patient Retention (Proactive Outreach)
- Enhanced Agent Productivity (Real-time Assistance)
What Physicians Need to Know
Patient Portal Integration
SmartBot360 offers integration with existing healthcare management systems, including EHR and HIS systems. [1, 3]
Appointment Scheduling AI
SmartBot360 provides automated appointment scheduling, rescheduling, and cancellation capabilities. It collects essential information like insurance details and reasons for visits, checks real-time doctor availability, and sends instant confirmations and automated reminders to reduce no-shows. [1, 3, 20, 21]
Symptom Checker Accuracy
While SmartBot360 offers patient triage based on reported symptoms, general AI symptom checkers have varying accuracy. Studies show they correctly identify the right diagnosis around 50% of the time in the top three results, with some performing better (e.g., Ada Health at 70%). However, they are not a replacement for professional medical advice. [1, 9, 16]
Multi-Language Patient Support
SmartBot360 is HIPAA compliant and offers multi-language support. [1, 2]
Chronic Disease Management
AI chatbots, including those with capabilities like SmartBot360, are increasingly used in chronic disease management for continuous monitoring, personalized guidance, and early intervention. They can collect real-time health data, deliver personalized educational content, and guide self-management. [24, 25, 30]
Medication Adherence Features
While SmartBot360 focuses on patient engagement and administrative tasks, AI-powered solutions for medication adherence typically include automated dispensing, real-time tracking of medication intake, and reminders/notifications. [1, 12, 15, 18, 19, 22]
Patient Education Content
Chatbots in chronic disease management can deliver personalized educational content and self-management education. [24, 25]
Accessibility Compliance
SmartBot360 is HIPAA compliant. General ADA compliance for chatbots involves adherence to accessibility standards like WCAG, customizable user interfaces, natural language processing, and support for multiple input methods. [2, 7, 26, 34]
Physician Tip
Leverage SmartBot360 for initial patient triage and automated appointment scheduling to significantly reduce administrative burden and improve front-desk efficiency. Utilize its multi-language support to cater to diverse patient populations and enhance patient satisfaction. While the chatbot can assist with symptom-based inquiries, always emphasize that it is a supplementary tool and not a substitute for professional medical diagnosis and consultation. Explore its integration capabilities to ensure seamless data flow with existing EHR/HIS systems for a comprehensive patient engagement strategy.
SmartBot360 is designed to integrate with existing healthcare management systems, including Electronic Health Record (EHR) and Hospital Information System (HIS) systems. It also supports deployment on various platforms such as Facebook Messenger, SMS, and web pages. The platform is noted to integrate with Google products, HubSpot, and Salesforce. [1, 2, 3, 7]
Details
| Category | Patient Engagement & Education |
| Pricing |
Tiered-subscription-and-usage-based
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Unknown AI-estimated — unknown |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
Ratings & Reviews
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Press & Coverage
Spark xyz
SmartBot360 - Spark xyz
SmartBot360, a University of California Riverside spin-off, developed a platform for creating and managing HIPAA-compliant healthcare AI chatbots, enabling customer agents to increase patient reach by offloading routine interactions. The platform features a web-based Management Dashboard for monitoring sessions, starting campaigns, and direct patient chat.
2020-04
ExCITE Riverside
Smartbot360 - ExCITE Riverside
SmartBot360, a UCR spin-off company, offers a platform for creating, managing, and sharing AI chatbots that are HIPAA-compliant and can be deployed across various media like Facebook Messenger, SMS, and web pages. The company was acquired by KLaunch in 2023.
2020-04
ScienceDaily
Physician's medical decisions benefit from chatbot, study suggests | ScienceDaily
A study published in Nature Medicine on February 5, 2025, suggests that while chatbots alone outperformed doctors in nuanced clinical decisions, doctors supported by AI performed as well as the chatbots. This research explores the effectiveness of large language model chatbots in guiding treatment and care after diagnosis.
2025-02
BH AI Event
New York Lawmakers Move to Block AI Chatbots from Giving Medical Advice | BH AI Event
New York lawmakers are considering legislation to restrict AI chatbots from providing medical advice, driven by concerns that users might rely on chatbot responses in critical health situations. The proposed bill aims to increase accountability by allowing civil action against chatbot providers if unauthorized professional guidance leads to harm.
2026-03
YouTube (WHTM-abc27News)
Pennsylvania goes after AI therapy chatbots - YouTube
Pennsylvania's Shapiro administration is taking steps to address AI and mental health, including creating an AI enforcement task force to determine if AI-powered bots are engaging in unlicensed practice. This follows concerns about chatbots falsely claiming to be licensed mental health professionals.
2026-02
MedTech Intelligence
FDA Seeks Public Feedback to Inform Regulatory Approach for Generative AI-Enabled Medical Devices - MedTech Intelligence
The U.S. Food and Drug Administration (FDA) issued a discussion paper in August 2026 to gather feedback on regulating generative AI-enabled medical devices, acknowledging their transformative potential but also unique risks. The FDA aims to develop a transparent regulatory approach that safeguards patients and advances innovation.
2026-08
AI Newschatbots
Watershed year for chatbot safety: 14 new state laws passed so far in 2026
In 2026, fourteen new state laws concerning chatbot safety were passed in 13 states, building on California's pioneering 2025 legislation. These bipartisan measures aim to set standards for responsible AI product design, particularly concerning interactions with minors and preventing harmful outputs.
2026-07
MedCity News
Bot vs. Bot: Why Healthcare AI Progress Might Be Stuck - MedCity News
Healthcare AI progress is hindered by antiquated data infrastructure, according to industry leaders at HFMA's annual conference in June 2026. Experts argue that sophisticated AI models are being built upon outdated systems, preventing real-time, unified data access crucial for effective AI performance in clinical, financial, and operational contexts.
2026-06
Videos
Product demos, reviews, and walkthroughs for SmartBot360.
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Frequently Asked Questions
SmartBot360 enhances patient engagement by providing personalized, automated communication, including appointment reminders, medication prompts, and educational content tailored to their specific condition. This proactive approach helps patients stay informed and adherent to their treatment regimens, ultimately improving compliance.
Typical patient usage rates for SmartBot360 vary but are generally high due to its user-friendly interface and relevant content. Factors influencing these rates include the patient's age, technological literacy, the severity of their condition, and the level of integration with their existing healthcare routine.
Alternatives to SmartBot360 include other patient portal systems, manual outreach by clinical staff, and generic health apps. SmartBot360 differentiates itself through its advanced AI-driven personalization, comprehensive communication channels, and seamless integration with electronic health records, offering a more holistic and automated approach to patient engagement.
The pricing structure for SmartBot360 typically involves a tiered subscription model, accommodating practices of various sizes from solo practitioners to large hospital systems. Pricing may be based on the number of active patients, features included, or a per-provider fee, with detailed quotes available upon consultation.
While SmartBot360 excels in automated communication, its limitations lie in handling highly complex or emotionally sensitive patient interactions that require human empathy and nuanced clinical judgment. It is designed to augment, not replace, direct physician-patient communication, and critical issues are always escalated to clinical staff.
SmartBot360 employs robust security measures, including end-to-end encryption, HIPAA compliance, and adherence to all relevant data protection regulations, to safeguard patient data privacy and security. Regular audits and updates are conducted to maintain the highest standards of protection for sensitive health information.
Yes, SmartBot360 is highly customizable and designed to integrate seamlessly with most existing Electronic Health Record (EHR) systems. It can be tailored to fit specific clinical workflows, allowing for personalized messaging, automated task assignments, and streamlined data exchange to enhance efficiency and patient care.
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| Last Verified: 2026-08-23 | First Added: 2026-08-23