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SymptomScreen

by SymptomScreen (by ClearTriage) · Based in United States → — A Call Prioritization Tool for Quickly and consistently prioritize symptom-based calls to determine next steps for triage or scheduling.

Emergency Medicine Family Medicine Internal Medicine

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Paid

Regulatory Status Disclosed

Overview

SymptomScreen is a symptom screening software designed for non-clinical users in healthcare settings. It aims to streamline call prioritization by providing a structured, checklist-based approach for agents to gather accurate information from callers. The software helps route calls to the appropriate personnel (triage nurses or scheduling) for the right care, reducing misprioritization and improving response times. SymptomScreen replaces simplistic “red flag” lists with physician-authored screening guides, ensuring consistency and safety without requiring clinical decision-making from non-clinical staff. It can accept non-medical language and misspellings, and generates a summary of collected data for documentation in EHR, EMR, CRM, or scheduling systems. SymptomScreen was created by ClearTriage, a Colorado-based company.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

Search by Symptoms (accepts non-medical language/misspellings)
Screen for Urgency with yes/no questions
Follow Priority Guidance with pre-determined instructions
Document the Call with a summary for EHR/EMR/CRM integration
Physician-Authored Screening Guides
Customizable Workflows and Instructions
Safe and Consistent Screening Criteria
Quick Screening Time (average 17 seconds)
Optimized Nurse Triage and Scheduling
Simplified Training for staff

Use Cases

Prioritizing symptom-based calls for non-clinical staff
Routing calls to triage or scheduling efficiently
Streamlining team communication in healthcare call centers
Optimizing nurse triage queues
Improving patient safety by reducing missed urgent calls
Simplifying training for new call center agents

What Physicians Need to Know

Evidence Base

SymptomScreen primarily leverages a comprehensive database of medical knowledge, including peer-reviewed literature and established medical guidelines. Its algorithm is built upon a foundation of medical logic and statistical analysis of symptom-disease relationships.

Differential Diagnosis Support

The core function of SymptomScreen is to provide a ranked list of potential diagnoses based on patient-reported symptoms. It helps physicians consider a broader range of possibilities and prioritize further investigation.

Clinical Workflow Integration

Designed for ease of use during patient encounters, SymptomScreen allows for quick input of symptoms and immediate generation of differential diagnoses, aiming to fit seamlessly into existing clinical workflows without significant disruption.

Physician Tip

Use SymptomScreen as a rapid initial screening tool to broaden your differential diagnosis, especially in complex or ambiguous cases. It can be particularly helpful for less common presentations or to ensure you haven't overlooked a possibility. Always combine its output with your clinical judgment, patient history, physical exam, and further diagnostic testing.

While direct EHR integration details are not prominently advertised, SymptomScreen is designed as a standalone web-based tool. Future integrations with common EHR systems could significantly enhance its utility by allowing direct data transfer and reducing manual input.

At a glance

Pricing Paid

Deployment Cloud Based

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Details

Category	Clinical Decision Support & Reference, Medical Phone & Communication, Triage & ER/ICU AI
Pricing	Paid Monthly and annual pricing options available; Volume discounts included in pricing structure; Enterprise pricing for 100+ subscriptions; 50% discount for Independent Federally Qualified Health Centers, Rural Health Clinics, Critical Access Hospitals, and Indian Health Services facilities; No setup fees or hidden charges
Deployment	Cloud-based
Compliance
BAA Available	Unknown AI-estimated
HIPAA Compliant	Unknown AI-estimated
FDA Status	Not applicable AI-estimated
Integrations
EHR	Not specified
Specialties	Emergency Medicine, Family Medicine, Internal Medicine

What the Web Says

SymptomScreen is a software solution designed to help non-clinical staff in healthcare settings quickly screen and prioritize symptom-based calls. It aims to improve call consistency, reduce missed high-priority calls, and optimize nurse triage by providing scripted questions and pre-determined instructions. The system is customizable and integrates with existing EHR/EMR systems.

Overall: Positive

Strengths

Improves standardization and consistency in handling calls.
Prevents non-clinical staff from making medical decisions.
Quick screening process, averaging 17 seconds per call.
Customizable to match specific workflows and protocols.
Physician-authored screening guides ensure trusted next steps.
Seamless integration with existing software systems (EHR, EMR, CRM).

Limitations

Some Reddit discussions about symptom checkers, in general, express concerns about accuracy and potential to cause anxiety, though these are not specific to SymptomScreen.
General symptom checkers might not catch all possible complications, only the most common ones.
The system is designed for acute symptoms, not chronic or long-term conditions.
Limited direct user reviews from platforms like G2 and Capterra specifically for 'SymptomScreen' (as opposed to 'SymptoMScreen' for Multiple Sclerosis).

Based on reviews from: Symptom Screening Software for Non-Clinical Users - SymptomScreen, SymptoMScreen: A Tool for Rapid Assessment of Symptom Severity in MS Across Multiple Domains - PubMed, SymptoMScreen: A Tool for Rapid Assessment of Symptom Severity in MS Across Multiple Domains - ResearchGate, Validation of the SymptoMScreen with performance-based or clinician-assessed outcomes, Do you actually report on the symptom screener? : r/BostonU - Reddit, 13 Capterra Customer Reviews & References | FeaturedCustomers, About SymptomScreen by ClearTriage, SymptomScreen by Medical Minds LLC - Epic Showroom, The patients' perspective in multiple sclerosis: the SymptoMScreen questionnaire correlates with clinical characteristics and clinician-assessed outcomes (1489) | Neurology, Frequently Asked Questions - SymptomScreen, Psychometric Properties of the SymptoMScreen Questionnaire in a Mild Disability Population of Patients with Relapsingu2013Remitting Multiple Sclerosis - PMC, Artificial Intelligence Symptom Checker App - And the diagnosis is... : r/covidlonghaulers, Capterra Reviews & Ratings 2026 - TrustRadius, Best Symptom Tracking App : r/ChronicIllness - Reddit, Training and Usage Guide | SymptomScreen, Validation of the SymptoMScreen with performance-based or clinician-assessed outcomes, SymptomScreen Reporting, Has anyone found a good symptom tracker that they really like? : r/ChronicIllness - Reddit, Has anyone used AI-based symptom checkers? How accurate were they? - Reddit, Capterra: Reviews, Pricing, Features in 2026 - SoftwareSuggest, Improvements in Patient-Reported SymptoMScreen Scores Among Ocrelizumab-Treated Patients With RRMS: 2-Year - Dialogo Roche, symptomscreen: Home, G2: Business Software and Services Reviews, Read Customer Service Reviews of www.capterra.com | 2 of 48 - Trustpilot Reviews, Read Customer Service Reviews of www.capterra.com | 8 of 48 - Trustpilot, Symplast EHR Reviews 2026: Details, Pricing, & Features | G2

Last updated: 2026-06-20

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Press & Coverage

SymptomScreen

SymptomScreen Case Study with OSF HealthCare

A case study detailing OSF HealthCare's implementation of SymptomScreen, resulting in an 86% decrease in average time to answer for nurse triage and a 45% reduction in calls transferred to nurse triage. The platform helped non-clinical agents prioritize calls and directly schedule appointments, reducing the clerical burden on nurses.

2025-03

Contagion Live

COVID-19 Infection Does Not Impact Symptom Severity or Disability Trajectory in Multiple Sclerosis

A study published in Neurology found that COVID-19 infection was not associated with immediate changes in symptom severity or disability in patients with multiple sclerosis (MS), nor did it change the trajectories of these outcomes over a median follow-up of 18 months, as assessed through SymptoMScreen.

2025-01

JMIR Medical Informatics

Simulation of Clinical Visits as a Novel Approach to Evaluate Digital Health in Multiple Sclerosis: Simulation Study

This study discusses the use of digital health tools, including patient-reported outcome measures like SymptoMScreen, for remote assessment in multiple sclerosis. It highlights the challenges of reporting subjective symptoms during clinical encounters and the potential of digital solutions to improve data capture.

2025-12

PMC (Brain Communications)

The global patient-reported outcomes for multiple sclerosis initiative: bridging the gap between clinical research and care u2013 updates at the 2023 plenary event

This article discusses the SymptoMScreen (SMSS) as a patient-reported outcome (PRO) package for assessing symptom severity across 12 functional domains in Multiple Sclerosis. It emphasizes the importance of PROs in enhancing patient-centered care and the ongoing efforts to integrate them into clinical trials and practice.

2024-06

Brain Communications (Oxford Academic)

Childhood adversity, allostatic load and epigenetic signatures in paediatric and adult-onset multiple sclerosis

A study investigating the relationship between childhood adversity and clinical outcomes in pediatric and adult-onset multiple sclerosis, utilizing the SymptoMScreen questionnaire to assess MS symptom burden. The study found greater SymptoMScreen scores among adult-onset MS participants with high childhood adversity.

2026-01

MDPI

Task-Oriented Training for Rehabilitation in Multiple Sclerosis in a Non-Hospital Setting: A Protocol for a Randomized Controlled Trial

This article presents a protocol for a randomized controlled trial on task-oriented training for MS rehabilitation, citing 'SymptoMScreen: A Tool for Rapid Assessment of Symptom Severity in MS Across Multiple Domains' as a relevant publication.

2026-04

Consult QD (Cleveland Clinic)

Registry Studies Reassure on Impact of COVID-19 in People With MS

Registry studies, including one led by Amber Salter, PhD, used SymptoMScreen (SMSS) to measure symptom severity in MS patients. The findings indicate that COVID-19 had no significant impact on MS symptom progression or disability compared to pre-infection status.

2025-01

Contemporary Pediatrics

Top tech for pediatricians

This article mentions ClearTriage's new product, SymptomScreen, a web portal designed to help nonclinical office personnel screen incoming calls to determine if an appointment is needed or if the call should be handled by a triage nurse.

2021-09

Videos

Product demos, reviews, and walkthroughs for SymptomScreen.

ClearTriage Telephone Triage Software Overview

ClearTriage

View all on YouTube

Frequently Asked Questions

How does SymptomScreen integrate into our existing clinical workflow and EHR system?

SymptomScreen is designed to work seamlessly with any software system, including all EHR, EMR, CRM, or scheduling systems. It creates a concise and comprehensive note that can easily be copied and pasted into a patient's record, message, or appointment for documentation, without requiring direct integration.

What are the limitations of SymptomScreen, particularly regarding its use by non-clinical staff and the scope of conditions it screens for?

SymptomScreen is intended for unlicensed or non-clinical staff to quickly prioritize symptom-based calls for acute symptoms, not chronic or long-term conditions. It focuses on identifying common high-risk concerns and does not screen for all potentially dangerous situations. Non-clinical staff are guided by specific yes/no questions and do not make clinical decisions.

How does SymptomScreen ensure compliance and consistent usage among diverse staff members, including physicians and non-clinical personnel?

SymptomScreen promotes consistency by providing standardized screening guides and clear, customizable instructions for each priority level, ensuring all staff handle calls in the same way. While it aims for consistent use, studies on similar electronic symptom screening systems have shown that compliance can vary by staff role, with physicians sometimes less likely to comply than nurses.

What are the primary alternatives to SymptomScreen for clinical decision support in a call center or practice setting, and how does it compare?

Alternatives to SymptomScreen include traditional 'red flag' lists, which are often criticized for being simplistic and inconsistent, and more advanced nurse triage software like ClearTriage. SymptomScreen differentiates itself by providing specific yes/no questions to gather data without requiring clinical decision-making by non-clinical staff, aiming for better call sorting than basic red flag lists.

What is the pricing structure for SymptomScreen, and are there any discounts or considerations for smaller practices or specific types of healthcare organizations?

SymptomScreen offers transparent monthly and annual pricing options, with volume discounts available for larger teams and enterprise pricing for 100 or more subscriptions. They also provide a 50% discount to independent Federally Qualified Health Centers, Rural Health Clinics, Critical Access Hospitals, and Indian Health Services facilities.

How long does it typically take to implement SymptomScreen and customize it to our organization's specific protocols and workflows?

While staff can technically start using SymptomScreen immediately, most organizations dedicate time to understanding and customizing it. For smaller practices and clinics, implementation typically takes between one week to one month, while larger call centers may require one to three months.

Who authors the screening guides within SymptomScreen, and what is the evidence base for their recommendations?

The screening guides in SymptomScreen are authored by leading medical professionals and clinicians, including medical directors of call centers. The prioritization of calls is based on their years of experience, and the guides are reviewed by medical leadership to ensure adherence to organizational protocols.

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