Tandem

by Tandem Telehealth  · Based in Sweden → — Virginia mental health made easy.
Psychiatry therapy
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Insurance-based and self-pay options available.
Regulatory Status Disclosed

Overview

Tandem Health operates a telehealth platform specializing in mental and behavioral health services. It connects patients with licensed psychiatry and therapy providers for online appointments, offering convenient access to care for a range of conditions. The platform aims to simplify mental healthcare by providing easy booking, insurance verification, and virtual visits.

Tandem Health focuses on treating common mental health conditions such as anxiety, depression, ADHD, autism, OCD, bipolar disorder, trauma & PTSD, insomnia, and substance abuse. They cater to adults, adolescents, and children, emphasizing accessible and flexible care options.

The service accepts most commercial insurance plans, though it explicitly states it does not accept Medicare, Medicaid, or Cardinal Care plans. Patients can book appointments for both psychiatry and therapy services through their online portal.

It is important to note that while the initial prompt mentioned AI for automating prior authorizations, affordability checks, and pharmacy coordination for prescriptions, the Tandem Health website (tandem.health) primarily functions as a direct-to-consumer telehealth provider for mental health services. There is no explicit mention of AI-driven prior authorization, affordability checks, or pharmacy coordination tools for *providers* on their public-facing site. The platform’s core offering is the delivery of mental health consultations via telehealth.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Online psychiatry and therapy appointments
  • Treatment for anxiety, depression, ADHD, autism, OCD, bipolar disorder, trauma & PTSD, insomnia, substance abuse
  • Accepts most commercial insurance
  • Patient portal for booking and management
  • Flexible scheduling
  • Care for adults, adolescents, and children

Use Cases

  • Accessing mental health care from home
  • Managing chronic mental health conditions
  • Receiving psychiatric evaluations and medication management
  • Engaging in psychotherapy

What Physicians Need to Know

Therapeutic Modality (CBT/DBT/ACT)
Tandem.health, as an AI medical scribe, focuses on documentation and does not explicitly offer built-in therapeutic modalities like CBT, DBT, or ACT. Its purpose is to support clinicians who utilize these modalities by automating note-taking during sessions. [1, 15]
Crisis Detection & Escalation
The Tandem.health AI scribe product does not explicitly detail features for crisis detection or escalation. Its primary function is to generate clinical notes from consultations. [1, 2, 4]
PHQ-9/GAD-7 Integration
Direct integration with PHQ-9/GAD-7 for automated scoring or tracking is not explicitly mentioned for the Tandem.health AI scribe. The tool's core functionality revolves around generating session notes. [1, 2, 4]
Session Note Generation
Tandem's core feature is the real-time generation of structured clinical notes and other documents (e.g., referrals, assessments, discharge summaries) directly from patient-clinician conversations. It allows clinicians to be fully present during sessions, with notes ready for review and transfer immediately after. Voice-controlled editing and suggested diagnosis/procedure codes are also provided. [1, 2, 4, 6, 10, 15, 22, 40, 41]
Patient Safety Guardrails
Tandem prioritizes data security and compliance, being certified to ISO 27001 and ISO 13485, and compliant with GDPR and local patient data protection laws. Patient data is processed and stored exclusively in European data centers, no audio recordings are stored (processed in real-time and deleted), and patient/personal data is never used to train AI models. A 'human in the loop' is crucial for validating AI output to prevent inaccuracies. [4, 19, 40, 41]
Between-Session Support
The Tandem.health AI scribe tool does not explicitly offer features for between-session patient support. Its focus is on streamlining in-session documentation for clinicians. [1, 2, 4]
Outcome Measurement
While Tandem generates comprehensive session notes that can inform outcome tracking, the AI scribe itself does not explicitly provide dedicated outcome measurement tools or dashboards. Its role is to document the clinical encounter accurately for subsequent review and analysis by the clinician. [1, 2, 4]
Provider Dashboard
Tandem provides a platform for clinicians to review, edit, and approve generated notes. While it facilitates the documentation workflow, a comprehensive 'provider dashboard' with analytics or patient progress tracking beyond note management is not explicitly detailed for the AI scribe product. [1, 2, 16]
Cultural Sensitivity
Tandem's AI medical scribe is designed to transcribe patient-doctor interactions in any language and capture nuances, aiming to avoid loss in translation. The broader 'Tandem Health' organization emphasizes providing care with compassion and dignity for all people and values diversity. [10, 13, 23]
Physician Tip

Leverage Tandem to significantly reduce administrative burden, freeing up valuable time to focus on direct patient care and enhance therapeutic presence during sessions. Always review and approve the AI-generated notes to ensure accuracy and clinical appropriateness before transferring them to the electronic health record. Utilize the voice-controlled editing for efficient adjustments and benefit from the suggested diagnosis and procedure codes to streamline billing. Be mindful that while the tool enhances documentation, direct crisis detection, between-session support, or integrated outcome measurement tools are not primary features of the AI scribe itself, requiring clinicians to maintain their existing protocols for these aspects.

Tandem seamlessly integrates with over 100 medical record systems (EHR/EMR) and case management systems. This allows for one-click transfer of structured clinical notes and other generated documents directly into the appropriate fields of the existing record system, eliminating manual copy-pasting and fitting into current clinical workflows. [4, 6, 10, 45]

Details

Category Mental & Behavioral Health AI, Telehealth & Virtual Care
Pricing Insurance-based and self-pay options available.
  • Most commercial insurance accepted
  • Patients receive an insurance estimate after booking
  • Self-pay patients have the right to a Good Faith Estimate (GFE) outlining anticipated charges
  • Tandem Telehealth maintains a standardized fee schedule for self-pay patients
  • Does not accept Medicare, Medicaid, or Cardinal Care plans
  • Does not engage in out-of-network billing practices
Free Trial No
DeploymentCloud
Mobile AppYes
API Available No
Data Export Yes
LanguagesEnglish
Target SizeN/A
Compliance
BAA Available Yes AI-estimated
HIPAA Compliant Yes AI-estimated
FDA Status N/a AI-estimated — N/A
SOC 2 Yes AI-estimated
GDPR No AI-estimated
Integrations
EHR Not specified
Specialties Psychiatry, Therapy

Social Proof

CustomersThousands of Virginians
Notable
N/A

Ratings & Reviews

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Clinical Value
Ease of Use
Integration
Support & Docs
Value for Money

Press & Coverage

HTN Health Tech News
Tandem Health secures $50 million in Series A funding for AI-native operating system
European health tech company Tandem Health secured $50 million in Series A funding to develop an AI-native operating system for clinical workflows, building on its existing AI assistant for clinical notes.
2025-09
Digital Health Technology News UK
Tandem Health raises $50M Series A to expand its AI medical assistant and transform clinical workflows across Europe
Tandem Health, a healthtech company known for its AI medical assistant, raised $50 million in Series A funding to transform clinical workflows across Europe.
2025-08
PYMNTS.com
Tandem Technology to Raise $100 Million for Prescription Automation - PYMNTS.com
HealthTech startup Tandem Technology achieved a $1 billion valuation and is raising $100 million to automate prescription processes using AI, aiming to ease paperwork and phone calls for prior authorizations and pharmacy routing.
2026-01
Tandem Health
Tandem Health acquires leading Dutch AI medical scribe Juvoly to scale clinician-first AI documentation across Europe
Tandem Health acquired Juvoly, a leading Dutch AI medical scribe, to expand its clinician-first AI documentation solutions across Europe, focusing on reducing administrative burden and ensuring regulatory-ready AI.
2026-01
JMIR Medical Informatics
Evaluation of an AI medical scribe after 236,153 notes generated across care levels in a European health system
A peer-reviewed study published in JMIR Medical Informatics evaluated the impact of an AI medical scribe on documentation time and clinician experience across over 236,000 notes in a European health system.
2026-07
Sifted
Tandem Health CEO: 'We're not dependent on OpenAI or Anthropic' | Sifted
Tandem Health's CEO stated the company is not dependent on major AI models like OpenAI or Anthropic, as the medical scribe startup expands its operations across 12 European countries.
2026-06
FDA
Tandem Diabetes Care Issues Voluntary Medical Device Correction for Select t:slim X2 Insulin Pumps | FDA
Tandem Diabetes Care issued a voluntary medical device correction for certain t:slim X2 insulin pumps due to a potential speaker issue that could lead to an error and discontinuation of insulin delivery.
2025-08
HLTH
Tandem Diabetes Care Receives CE Mark Expansion for Type 2 Diabetes and Pregnancy Use of AID Systems - HLTH
Tandem Diabetes Care received expanded CE mark approvals in Europe for its t:slim X2 and Tandem Mobi automated insulin delivery systems, allowing their use by adults with type 2 diabetes and pregnant individuals with type 1 diabetes.
2026-06

Videos

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Suggest an Edit → | Last Verified: 2026-05-07 | First Added: 2026-05-07
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