Change Healthcare
About Change Healthcare
Change Healthcare, a subsidiary of Optum (which is part of UnitedHealth Group), is a prominent healthcare technology company that offers a comprehensive suite of solutions for healthcare providers, payers, and pharmacies. The company focuses on leveraging software and analytics, network solutions, and technology-enabled services to enhance efficiency, reduce costs, increase cash flow, and manage complex workflows within the healthcare system. Their offerings are designed to help customers gain actionable insights, exchange critical information, and navigate the shift towards value-based healthcare.
For physicians, Change Healthcare’s platform provides tools aimed at optimizing financial performance, supporting clinical decision-making, facilitating value-based payment models, streamlining clinical workflows, and improving patient engagement. Their Intelligent Healthcare Network connects a vast ecosystem of healthcare participants, including approximately 800,000 physicians, 117,000 dentists, 60,000 pharmacies, and 5,500 hospitals, as well as nearly all government and commercial payers. The company’s solutions are interoperable and AI-driven, spanning across various clinical market segments to address issues such as patient information access, claims management, payment accuracy, and network management.
Change Healthcare also offers consulting services to guide organizations through strategic planning and digital transformation, aligning operations with value-based care and regulatory demands. Their data and analytics capabilities provide real-time data and predictive modeling for population health analytics, real-world evidence for drug development, and clinical decision support. Financial solutions are designed to optimize revenue cycles and automate financial processes for hospitals, clinics, and physician practices, ultimately reducing costs and accelerating payments.
Focus Areas
Business Intelligence
| Technology | Cloud-native (leveraging Amazon Web Services), AI-driven, Intelligent Healthcare Network |
What Physicians Need to Know
Change Healthcare's solutions aim to reduce administrative burdens, such as medical necessity reviews and claims processing, freeing up physicians to focus more on patient care. Their clinical decision support tools provide evidence-based insights at the point of care, helping physicians make informed decisions and streamline workflows. The patient engagement tools can also improve communication with patients and potentially reduce no-shows and cancellations. However, physicians should be aware of the importance of robust cybersecurity measures, especially given past incidents, to protect patient data and maintain operational stability.
Change Healthcare's solutions are designed for interoperability and integrate with existing electronic health records (EHRs) and practice management software. They connect to a vast network of providers, payers, and pharmacies, facilitating seamless healthcare transactions and data exchange. This connectivity is crucial for streamlining workflows and optimizing various aspects of healthcare operations.
What the Web Says
Change Healthcare offers a comprehensive suite of software, analytics, technology-enabled services, and network solutions to healthcare organizations, aiming to optimize efficiency, improve patient satisfaction, and reduce costs. Users generally praise the ease of use and integration capabilities of their products, particularly for streamlining claims submission and patient data management. However, the company has faced significant challenges, including a major ransomware attack in early 2024 that severely disrupted the US healthcare system and exposed data from up to 100 million people. This incident highlighted the company's critical role as a "bridge" for many healthcare transactions and led to widespread payment delays for providers. Employer reviews are mixed, with some employees appreciating the team environment and remote work options, while others express concerns about management, job security, and the impact of mergers and acquisitions.
Overall: MixedStrengths
- Ease of use and integration capabilities for products.
- Streamlines processes like claims submission and patient data management.
- Intuitive interface.
- Support for healthcare optimization.
- Good team environment and remote work options (according to some employees).
- Excellent PTO and other benefits (according to some employees).
Limitations
- Shortages on products leading to long waiting periods.
- Multiple mergers and acquisitions have negatively impacted the company culture and leadership.
- Executive and senior leadership are perceived as out of touch with job realities.
- Hiring process can be slow, though some Reddit users reported unusually fast offers which raised scam concerns.
- Major ransomware attack in 2024 caused widespread disruption and data breaches.
- Concerns about job security and layoffs.
Based on reviews from: G2, Glassdoor, Reddit, Indeed.com, Trustpilot
Last updated: 2026-10-20
Videos
News, demos, and interviews about Change Healthcare.
Videos load interactively. If none appear, search YouTube for Change Healthcare →
Press & Coverage
Frequently Asked Questions
Investors
Who's funded Change Healthcare.
Comparisons
Related Companies
Perimeter Medical Imaging AI is a medical technology company dedicated to transforming cancer surgery through the use of ultra-high-resolution, real-time, advanced imaging tools. The company’s mission is to address significant unmet medical needs in cancer surgery, particularly concerning positive margins and the resulting need for re-excisions. Their proprietary technology, including the S-Series Optical Coherence Tomography […]
SOPHiA GENETICS is a healthcare AI company that has developed a cloud-native, AI-driven SaaS platform called SOPHiA DDM™. This platform is designed to enable hospitals, clinical laboratories, academic medical centers, and biopharmaceutical companies to analyze and interpret complex genomic, radiomic, and multimodal healthcare data. The company’s mission is to democratize data-driven medicine, providing actionable insights […]
Qure.ai is a leading healthcare AI company that leverages deep learning and artificial intelligence to revolutionize medical imaging diagnostics and make healthcare more accessible and affordable globally. The company develops AI-powered solutions for interpreting X-rays and CT scans, addressing critical health needs in areas such as lung, musculoskeletal, cardiovascular, and neurocritical health. Their technology assists […]
Deep Bio is a healthcare AI company that develops deep learning-based cancer diagnostic support software, aiming to advance patient outcomes by empowering clinicians with innovative technology. Their mission is to provide tools that enable medical professionals to make critical decisions, ultimately enhancing healthcare delivery and allowing clinicians to focus more on patient care. The company’s […]
CortiCare is a healthcare AI company specializing in neuro telemetry and remote patient monitoring, primarily focusing on electroencephalogram (EEG) services. The company provides telehealth services and an EEG brain monitoring platform to neurology and critical care areas within hospitals, including ICUs, NICUs, PICUs, and EMUs. Their services aim to enhance the neurological assessment of adult, […]
CapsoVision is a commercial-stage medical technology company that develops advanced imaging and artificial intelligence (AI) technologies for capsule endoscopy solutions. Their primary goal is to identify abnormalities of the gastrointestinal (GI) tract for diagnostic and screening purposes. [7] Their flagship product, the CapsoCam Plus system, is a single-use capsule endoscope equipped with four cameras, providing […]