Connect America (powered by 100Plus)
About Connect America (powered by 100Plus)
Connect America, powered by 100Plus, offers a comprehensive suite of digital health and connective care solutions designed to enhance the safety, independence, and quality of life for aging adults and vulnerable populations. The company’s integrated platform combines traditional personal emergency response systems (PERS) with advanced remote patient monitoring (RPM) and medication management capabilities. For physicians, this translates into a robust system for managing chronic conditions remotely and proactively engaging patients to mitigate episodic care events.
At the core of its RPM offering is the AI-assisted 100Plus platform, which includes ‘Ava,’ a virtual physician assistant. This technology streamlines care coordination, improves patient engagement, and reduces administrative burdens on clinical staff. The platform provides end-to-end support, encompassing patient outreach, device setup, ongoing engagement, and automated billing. By leveraging data-driven insights and continuous monitoring, Connect America (powered by 100Plus) aims to improve patient outcomes, reduce unnecessary hospitalizations, and lower overall healthcare costs, as evidenced by improvements in clinical parameters such as blood pressure, blood glucose, and weight.
Focus Areas
Business Intelligence
| Key Investors | Rockbridge Growth Equity, Goldman Sachs, Ronin Capital Partners, Arcadia Investment Partners, Onex, Upsher Management Company, The PGIM Private Capital (for Connect America); Henry Kravis, George Roberts, Tony Robbins, Dr. Mehmet Oz, Plug and Play Ventures, Correlation Ventures (for 100Plus) |
| Partnerships | HealthShare Exchange (HSX), Uber Health, Health Impact Alliance, GoRout, AdvancedMD, DrChrono, athenahealth |
| Acquisitions | 100Plus (2021), Aging and Caregiving (ACG) business from Royal Philips (2021, including Lifeline), Tunstall Americas (2019) |
| Technology | Connect America Home™ platform, AI-enabled virtual health assistant (Ava, Esper), CareSage data analytics platform, cloud-native infrastructure for data transmission and monitoring |
| FDA Clearances | Not explicitly stated for AI software; RPM devices meet FDA definition of medical device cleared products (estimated) |
What Physicians Need to Know
For physicians, Connect America (powered by 100Plus) stands out by offering an end-to-end, AI-powered remote care platform that significantly reduces administrative burden through features like automated patient outreach, device setup, engagement, and automatic bill generation. The 'Ava' AI assistant acts as a virtual physician assistant, streamlining care coordination and patient interaction, freeing up staff for more critical tasks. The platform provides actionable insights through CareSage analytics, enabling more informed clinical decision-making and earlier interventions, which has been shown to improve patient outcomes such as reductions in weight, blood pressure, and blood glucose, and decreased hospitalizations and readmissions. The seamless, out-of-the-box patient experience with devices that don't require smartphones or Wi-Fi connectivity promotes higher patient adherence and engagement, making it easier to manage chronic conditions remotely and proactively avoid episodic care. Furthermore, the integration of PERS, medication management, and SDoH support into a single platform offers a holistic view of patient health and well-being, enhancing overall care coordination.
The Connect America Homeu2122 platform integrates various technologies and services, including AI-enabled virtual health assistance ('Ava'/'Esper'), connected medical devices (e.g., blood pressure cuffs, pulse oximeters), wearables (smartwatches, PERS pendants), and a robust data analytics engine (CareSage). Devices often utilize cellular connectivity for data transmission, eliminating the need for patient-side smartphone apps, Bluetooth, or Wi-Fi setup. The platform is designed to send encrypted data directly to the clinician's EHR for ease of review, intervention, and billing. Additionally, they leverage partnerships, such as with Uber Health for non-emergency medical transportation, to address SDoH.
What the Web Says
Connect America (powered by 100Plus) offers a range of connected care solutions, primarily focusing on medical alert systems and remote patient monitoring (RPM). The company aims to help older adults and those with chronic conditions live safely and independently at home. While their medical alert systems are generally seen as reliable and affordable, especially for couples, there are notable concerns regarding customer service, billing, and the effectiveness of fall detection. The 100Plus RPM solution is praised by providers for reducing hospitalizations and improving patient satisfaction.
Overall: MixedStrengths
- Affordable medical alert systems, particularly for households with two seniors.
- Reliable and waterproof medical alert devices with two-way voice communication.
- Fast response times for medical alert emergencies.
- 100Plus RPM solution reduces hospitalizations and improves clinical efficiencies and patient satisfaction.
- Offers various systems including in-home, mobile, and smartwatch-style medical alerts with GPS and fall detection options.
- Multilingual staff at emergency call centers.
Limitations
- Significant customer service and billing issues, including difficulty with cancellations and refunds.
- Concerns about the effectiveness of fall detection in medical alert devices.
- Limited advanced features in medical alert systems compared to some competitors.
- Some employees report issues with work-life balance, pay, benefits, and management.
- Lack of transparency regarding changes in the scope of work for technicians.
- Reports of aggressive sales tactics.
Based on reviews from: G2, Glassdoor, Capterra, MedicalAlert.org, Caring.com, Retirement Living, PCMag, Indeed.com, Reddit, Better Business Bureau, Paying for Senior Care, Tryandreview.com, Melbourne Soda Reviews, Little Day Out, Review Stream, CKYew, Trustpilot, ZipRecruiter, Job Today
Last updated: 2026-07-25
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