Products

Clearwave
Clearwave
Patient Engagement & Education
Clearwave specializes in patient intake and eligibility verification kiosks and software, automating the check-in process and data collection, offering solutions for patient engagement, scheduling, registration, and revenue cycle acceleration across various medical specialties.

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About Clearwave

Clearwave is a leading healthcare AI company that provides a comprehensive patient engagement platform designed to optimize workflows, accelerate revenue, and enhance the patient experience for specialty medical practices, hospitals, and health systems. Their platform empowers patients with self-service options for scheduling, registration, insurance eligibility verification, and payments, thereby reducing administrative burdens on staff and improving operational efficiency.

For physicians, Clearwave’s solutions translate to tangible benefits such as reduced patient wait times, increased point-of-service collections, and a significant drop in denied insurance claims through automated, real-time eligibility checks. The platform integrates seamlessly with existing Practice Management (PM) and Electronic Health Record (EHR) systems, ensuring accurate data capture and streamlined processes. Furthermore, Clearwave’s Voice AI capabilities automate routine inquiries and appointment management, freeing up staff to focus on direct patient care and complex tasks, ultimately leading to improved patient satisfaction and practice growth.

Focus Areas

Patient engagement digital patient scheduling Voice AI patient registration insurance eligibility verification patient payments patient communications revenue cycle acceleration staff optimization patient acquisition patient retention business insights and analytics self-service workflows kiosks mobile check-in clinical intake

Business Intelligence

Key InvestorsGreat Hill Partners, Frontier Growth
PartnershipsValer (prior authorization automation), Unlimited Systems (Oncology revenue cycle), Vital Interaction (patient reactivations and retention), Rivet Health (A/R acceleration, patient cost estimates), SocialClimb (healthcare marketing, patient acquisition), InstaMed (payment and billing), Medicus IT (managed healthcare technology services), Keena (healthcare optimization)
AcquisitionsOdoro (digital patient access solutions)
TechnologyPatient-led self-service platform, AI-driven workflows, EMR/PMS-agnostic integration, Voice AI, cloud-native (implied by SaaS), mobile, tablet, and kiosk modalities for patient check-in and registration

What Physicians Need to Know

Patient Engagement
Clearwave offers a comprehensive patient engagement platform designed to streamline interactions from pre-visit to post-visit, empowering patients with self-service options for scheduling, registration, and payments.
Digital Patient Scheduling
Provides 24/7 online scheduling capabilities, incorporating AI-driven logic, instant eligibility checks, and an automated waitlist to efficiently fill appointments and reduce no-shows.
Voice AI
Clearwave's Voice AI solution can handle up to 100% of routine calls instantly, answer common questions, and facilitate appointment scheduling, rescheduling, or cancellation, utilizing unified scheduling rules across all channels.
Patient Registration
Enables patient-led self-registration through kiosks, tablets, and mobile QR codes, significantly reducing wait times, improving data accuracy, and streamlining the check-in process.
Insurance Eligibility Verification
Features 'Multi-Factor Eligibilityu2122' which automatically verifies primary, secondary, and tertiary insurance coverage multiple times (up to 7x) at various patient touchpoints, accurately determines co-pays, and drastically reduces claim rejections.
Patient Payments
Facilitates point-of-service collections for co-pays, past-due balances, and cost estimates, offering convenient options like card-on-file and seamless integration with existing payment processors.
Patient Communications
Delivers automated and customized appointment reminders via voice, text, and email, supports two-way texting, and includes recall features to minimize no-shows and enhance overall patient satisfaction.
Revenue Cycle Acceleration
Aims to significantly increase point-of-service collections (upwards of 112%), reduce claim rejections (by up to 94%), accelerate reimbursements, and decrease bad debt through intelligent automation.
Staff Optimization
Reduces administrative workloads for staff by up to 89% for scheduling tasks and 87% for registration, allowing them to reallocate time to more complex patient needs and direct patient care.
Patient Acquisition
Accelerates new patient acquisition through 24/7 online scheduling, improved booking accuracy, and tools designed to fill last-minute openings and expand patient access.
Patient Retention
Enhances patient access and satisfaction, reduces wait times, and leverages automated, personalized communications to foster long-term patient loyalty and engagement.
Business Insights and Analytics
Provides a comprehensive dashboard offering insights into patient payments, co-pay collections, visit statistics, eligibility verification, and opportunities for add-on appointments.
Self-Service Workflows
Emphasizes a 'patient-led' philosophy, offering passwordless and portal-free options via kiosks, tablets, and mobile devices for scheduling, registration, and payments, meeting modern patient expectations for convenience.
Kiosks
Offers self-service check-in kiosks for patient registration, form completion, and payments, which significantly reduces wait times and minimizes the need for staff intervention at the front desk.
Mobile Check-in
Allows patients to complete pre-registration, verify insurance, update demographics, and make payments securely on their smartphones before their in-office visit.
Clinical Intake
Streamlines the clinical intake process as an integrated part of the digital patient self-registration workflow, ensuring accurate and complete data capture.
Physician Tip

For physicians, Clearwave stands out by directly impacting practice profitability and operational efficiency. It helps increase reimbursement and profits through improved point-of-service collections (up to 112% increase) and a significant reduction in claim rejections (up to 94%). The platform drastically reduces administrative burdens, freeing up staff time from routine tasks like scheduling, registration, and eligibility verification, allowing them to focus more on direct patient care. Physicians can also expect enhanced patient acquisition and retention due to 24/7 self-scheduling options and an overall improved, patient-led experience. The system ensures improved data accuracy, leading to cleaner claims and fewer denials, and maximizes schedule capacity by efficiently filling appointment slots and reducing no-shows. Ultimately, Clearwave empowers practices to meet modern patient demands for convenience and control, fostering a more efficient and profitable healthcare environment.

Clearwave boasts seamless integration with over 50 widely used Electronic Medical Records (EMR) and Practice Management Systems (PMS), including prominent platforms like Athenahealth, Meditech, ModMed, and NextGen. This robust interoperability ensures bidirectional data flow, synchronizing patient information across systems, reducing duplicate data entry, and enhancing overall workflow efficiency for healthcare practices.

Products by Clearwave

1 product in the directory

Clearwave
Clearwave
Patient Engagement & Education
Clearwave specializes in patient intake and eligibility verification kiosks and software, automating the check-in process and data collection, offering solutions for patient engagement, scheduling, registration, and revenue cycle acceleration across various medical specialties.

Reviews & Opinions

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Press & Coverage

Clearwave
Meet Clearwave Voice AI: More Patients, Slashed Hold Times, Faster Outcomes
Clearwave launched Clearwave Voice AI, an innovation extending its scheduling platform into the voice channel to automate high-volume calls, reduce operational strain, and increase patient acquisition. This AI solution aims to turn overwhelming call volumes into automated outcomes without additional staff.
2026-06
Clearwave Fiber
Point Broadband and Clearwave Fiber Close Merger, Creating One of the Nation's Largest Independent Fiber Operators
Point Broadband and Clearwave Fiber successfully completed their merger, forming one of the largest independent fiber operators in the nation. The combined company will operate across 12 states, reaching over 500,000 homes and businesses, with plans to expand to over 1 million passings.
2026-05
Clearwave
Clearwave Wins Gold in 2025 Merit Awards for Healthcare Technology
Clearwave received the Gold Medal in the Healthcare Technology category of the 2025 Merit Awards for Technology, recognized for its Patient-Led Self-Service Platform. The award highlights Clearwave's commitment to transforming specialty healthcare through patient engagement.
2025-10
PR Newswire
Clearwave Appoints Mike Coffey as CEO to Lead Next Phase of Growth and Innovation
Clearwave appointed Mike Coffey as its new CEO, following a record-setting first half of 2025 with over 22 million patients served. Coffey's objective is to reinforce the company's customer-first culture and improve patient engagement.
2025-09
Atlanta, GA Patch
How One Company's Tech is Saving Medical Practices $57K Annually
Clearwave's technology is reportedly saving medical practices an average of $57,000 annually, primarily through reduced staffing needs for patient registration and data entry. Users have seen an 87% reduction in staff workloads related to patient check-in processes.
2025-08
Nasdaq
Metro Communications Announces Agreement to Acquire Clearwave Fiber's Southern Illinois Operations
Metro Communications announced an agreement to acquire Clearwave Fiber's Southern Illinois fiber network and related backhaul agreements from CableOne, Inc. The acquisition is expected to close in the first quarter of 2026, pending regulatory approval.
2025-11
Clearwave
Clearwave Announces Significant Growth Investment from Great Hill Partners
Clearwave received a strategic growth investment from Great Hill Partners to accelerate its go-to-market capabilities, product innovation, and growth through hiring, R&D, and strategic M&A. Frontier Growth will remain a significant investor.
2021-10
Bank Street Group
Cable One Announces Formation of Clearwave Fiber in Partnership with GTCR, Stephens Capital Partners, and The Pritzker Organization
Cable One, Inc. formed a joint venture with affiliates of GTCR, Stephens Capital Partners, and The Pritzker Organization to support the accelerated growth of Clearwave Fiber LLC. Clearwave Fiber will invest heavily in bringing Fiber-to-the-Premise service to residential and business customers.
2022-01

Frequently Asked Questions

Clearwave offers a comprehensive patient engagement platform that integrates digital scheduling, self-service registration via kiosks or mobile, automated communications, and real-time insurance verification. This streamlines the patient journey from booking to check-in and payments, leading to improved satisfaction and operational efficiency.
Clearwave's Voice AI automates high-volume patient calls 24/7, handling inquiries like scheduling, rescheduling, cancellations, and routine questions such as office hours. This reduces staff workload, eliminates long hold times for patients, and ensures patient demand is captured efficiently.
Clearwave accelerates the revenue cycle by increasing point-of-service collections through automated payment prompts during check-in and real-time insurance eligibility verification, which reduces claim rejections. It optimizes staff by automating routine tasks like scheduling, registration, and communications, freeing up personnel for more patient-focused care.
Clearwave boosts patient acquisition through 24/7 online self-scheduling and digital access, catering to modern patient expectations for convenience. Patient retention is enhanced by improving patient satisfaction through streamlined check-in, transparent financial processes, and automated, personalized communications like appointment reminders and recall messages.
Clearwave states on its official website that it is a HIPAA-compliant patient intake software, suitable for healthcare use. They also confirm they will sign a Business Associate Agreement (BAA) with covered entities, which is crucial for protecting patient health information (PHI).
Clearwave integrates seamlessly with leading EHR and PMS systems, ensuring patient data flows accurately and in real-time between platforms. They offer customer and technical support via email, phone, and their Clearwave Dashboard, prioritizing fast responses and effective resolutions.

Investors

Who's funded Clearwave.

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