Clearwave
Overview
Clearwave offers a comprehensive patient engagement solution designed to optimize healthcare workflows, accelerate revenue, and enhance the patient experience for specialty practices, hospitals, and health systems. The platform specializes in automating patient intake and eligibility verification through various channels, including self-service kiosks, mobile devices, and tablets.
Key functionalities include 24/7 online patient scheduling, AI-driven patient registration, real-time insurance eligibility verification, and automated patient communications. By empowering patients to manage their check-in and administrative tasks, Clearwave aims to significantly reduce staff workloads (by 87% or more), improve point-of-service collections, and decrease claim rejections. The system integrates with existing PMS/EMR systems and provides business insights and analytics to support efficient and profitable practice management.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Patient Scheduling (24/7 online booking, automated waitlist)
- Voice AI (Agentic Voice AI for Healthcare, intelligent routing)
- Patient Registration (patient-led, mobile, kiosk, tablet check-in)
- Insurance Eligibility Verification (real-time, primary and secondary benefits)
- Patient Communication (automated)
- Kiosks (self-service check-in)
- PMS/EMR Integrations
- Clearwave Dashboard (real-time updates)
- Staff Optimization (reduce workloads by 87-90%)
- Revenue Cycle Acceleration (increase point-of-service collections, reduce claim rejections)
- Business Insights & Analytics
- Patient Acquisition & Retention Tools
Use Cases
- Streamline patient check-in and registration
- Automate insurance eligibility and payment collection
- Reduce staff administrative workloads
- Improve patient satisfaction and access to care
- Accelerate revenue cycle and increase point-of-service collections
- Provide business insights for practice efficiency and profitability
What Physicians Need to Know
Leverage Clearwave's AI-driven scheduling and registration to significantly reduce administrative burdens, allowing staff to focus more on direct patient care. Utilize the multi-language Voice AI to effectively serve diverse patient populations, enhancing access and minimizing communication challenges. Implement automated patient communication for reminders and recalls to decrease no-shows and re-engage lapsed patients, thereby ensuring continuity of care. Integrate Clearwave seamlessly with your existing EHR/PMS to maintain accurate, real-time data flow, streamlining workflows and improving data capture. Embrace patient-led self-service options, such as online scheduling and mobile/kiosk check-in, to meet modern patient expectations and boost overall satisfaction.
Clearwave offers extensive integration capabilities with over 50 widely used Electronic Medical Records (EMR) and Practice Management Systems (PMS), including seamless connections with platforms like athenaOne and NextGen. These integrations facilitate bidirectional data flow, reducing manual data entry and ensuring patient information is synchronized across systems. Clearwave also partners with other solutions, such as Vital Interaction for automated patient education and Rivet Health for patient cost estimates and financial transparency. The platform is designed to be EMR/PMS-agnostic, providing flexibility in pulling provider data from various sources.
Details
| Category | Patient Engagement & Education |
| Pricing | Contact for pricing |
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Unknown AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
Clearwave is an AI patient engagement platform designed to automate and streamline administrative processes in healthcare settings, such as patient intake, registration, and payment. It aims to reduce patient wait times, improve data accuracy, and increase revenue for medical practices. The platform offers features like online appointment booking, digital check-in kiosks, insurance eligibility verification, and automated payment collection.
Overall: PositiveStrengths
- Streamlined patient check-in and registration process.
- Increased revenue and improved cash flow through efficient payment collection.
- Enhanced staff efficiency and reduced manual administrative tasks.
- Accurate insurance eligibility verification.
- User-friendly kiosks and patient portal.
- Good customer service and support.
Limitations
- Limited integration with some electronic health records (EMRs).
- Patients may not always be fond of using the kiosks or new technology.
- Occasional downtime and a learning curve during initial setup.
- Some users report issues with customer service responsiveness or unresolved tickets.
- Benefits pulled for surgeries may not be robust enough.
- Concerns about business practices not aligning with ethical standards were mentioned in one review.
Based on reviews from: Capterra, Software Finder, G2, FeaturedCustomers, ScamAdviser
Last updated: 2026-07-22
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