CoachCare RPM
Overview
CoachCare RPM is a comprehensive remote patient monitoring (RPM) and virtual health platform designed to empower individual practices, physician groups, and health systems. The platform integrates proprietary software, connected medical devices, and remote care management services to facilitate improved patient outcomes and increased revenue through optimized reimbursement. It offers a customizable solution that adapts to a clinic’s unique workflow and protocol, enabling real-time health data sharing between patients and providers. CoachCare’s system supports efficient administrative tasks with features like automated scheduling, reporting, and HIPAA-compliant messaging, along with expert claims support to maximize reimbursement success. The platform includes a patient mobile app and a provider web dashboard, fostering better patient engagement and continuous monitoring of vital health metrics.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Real-time Health Metrics Tracking (vitals, blood pressure, blood sugar, weight, body composition, heart rate, blood oxygen levels)
- Automated Alerts & Reporting for patient progress and compliance
- Secure Telehealth Video Visits & Messaging (HIPAA-compliant)
- Custom-branded Patient Mobile App & Provider Web Dashboard
- Claims Documentation, Audit Log, and Compliance Checklist
- Expert Claims Support and Automated Time Tracking for reimbursement maximization
- Integration with CoachCare's FDA-cleared connected devices (smart scales, blood pressure cuffs, glucometers, pulse oximeters) and third-party devices
- Digital Library for educational content, recipes, and forms
- Patient Workflow and Sequences for personalized program management and automated communication
- Meal Journaling with macronutrient tracking and barcode scanning
Use Cases
- Remote Patient Monitoring (RPM) for chronic and acute conditions
- Chronic Care Management (CCM)
- Virtual Health and Telemedicine services
- Weight Loss and Obesity Management
- Diabetes Management (blood sugar monitoring)
- Hypertension Management (blood pressure monitoring)
What Physicians Need to Know
Leverage CoachCare RPM for proactive chronic disease management and to enhance patient engagement outside of traditional office visits. Utilize the automated billing and claims support to maximize reimbursement for RPM services, freeing up clinical staff for direct patient care. Emphasize the custom-branded mobile app and user-friendly devices to patients to encourage consistent adherence and data submission. Integrate RPM data into your clinical decision-making to provide more personalized and timely interventions. Consider the optional nurse monitoring services if your practice has limited staff capacity for daily patient data review. Ensure your practice establishes clear clinical protocols and escalation pathways for out-of-range readings to optimize the system's effectiveness.
CoachCare RPM offers robust integration with its own suite of FDA-approved medical devices. For third-party devices, it primarily supports integration through platforms like Apple HealthKit, which can connect to various smartwatches and activity trackers. While the platform is designed to integrate seamlessly with existing EHRs and workflows, the depth and complexity of EHR integration may vary. It's crucial to confirm specific EHR compatibility and data flow requirements during the implementation phase to ensure a unified patient record and streamlined operations.
Details
| Category | Medical Billing & RCM, Telehealth & Virtual Care, Wearables & Remote Monitoring (RPM) |
| Pricing |
Starts at $4,800/year/clinic for cash practices
|
| Deployment | Cloud-based, Mobile App |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
1 AI-estimated CoachCare's proprietary devices, such as the BEAT Blood Pressure Cuff, SCAN Smart Glucometer, and Pulse Oximeter, are FDA-cleared. Most RPM devices are classified as Class II and require FDA clearance. |
| Integrations | |
| EHR | Not specified |
| Specialties | Cardiology, Endocrinology, Internal Medicine |
What the Web Says
CoachCare RPM is a virtual health and remote patient monitoring platform designed for health systems and independent clinics. It aims to improve patient outcomes and increase revenue for practices through insurance reimbursements. The platform offers features like remote monitoring, real-time data, device integration, and patient management tools.
Overall: MixedStrengths
- Drives significant additional revenue for practices through reimbursements, with potential for up to 11.2x ROI.
- Improves patient outcomes and overall well-being.
- Offers a comprehensive suite of virtual tools including real-time messaging, video conferencing, and content sharing.
- Provides consistent, relevant data for clinicians to make informed decisions.
- User-friendly for patients, with 97% finding device setup easy.
- Strong patient satisfaction with the program and care coach support.
Limitations
- Lack of public pricing information, requiring direct contact for a tailored quote.
- Limited public buyer reviews, making it difficult to fully assess fit without trials or customer references.
- Some employee reviews mention a toxic work environment, poor communication, and low management support.
- Workload expectations can be disconnected from reality, with low pay for high demand according to some employees.
- Potential for patients to be unaware of or upset by co-pays for RPM services.
- Some processes on the platform can take time to figure out and navigate for new users.
Based on reviews from: Capterra, GetApp Canada, RankedVendors, RPM Healthcare, Shortlister, KLAS Research, Indeed.com, CoachCare.com, Reddit, G2
Last updated: 2026-07-23
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Objection: Now is Not a Good Time To Implement RPM
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