DrFirst (Myndshft)
About DrFirst (Myndshft)
DrFirst is a pioneering healthcare technology company dedicated to optimizing the medication journey from prescribing to adherence. Founded in 2000, the company develops innovative solutions that break down information silos and address critical challenges in care collaboration, medication management, price transparency, and patient adherence. Their technology seamlessly integrates within electronic health records (EHRs) and other health information systems, or can be utilized as standalone solutions, to provide real-time access to vital patient data.
For physicians, DrFirst’s offerings are designed to streamline workflows, enhance clinical decision-making, and improve patient outcomes. Key solutions include e-prescribing for both controlled and non-controlled substances, comprehensive medication history aggregation (MedHx), electronic prior authorization (ePA), and real-time prescription benefit checks (myBenefitCheck). The company leverages artificial intelligence (AI) and machine learning to improve the accuracy of patient medication history and to automate complex administrative tasks. A significant recent development is the acquisition of Myndshft Technologies in April 2024, which bolsters DrFirst’s capabilities in AI-enabled benefits and prior authorization verification, particularly for specialty medications covered under both pharmacy and medical benefits, thereby reducing administrative burden on healthcare providers. DrFirst’s mission is to “Unite the Healthiverse®,” connecting all stakeholders in the healthcare ecosystem to ensure patients receive the best possible care.
Focus Areas
Business Intelligence
| Key Investors | Sixth Street Partners, Goldman Sachs Growth Equity, Savano Capital Partners |
| Partnerships | Humana, Beauregard Health System, Tebra, ContinuumCloud, CareCloud, Bizmatics, Greenway Health, PatchRx, VieCure, Emory Healthcare, Health Gorilla, Speed Script, MedConnect Health, AZZLY |
| Acquisitions | Myndshft Technologies (April 2024), Diagnotes Secure Messaging and Care Coordination Platform (February 2023), VisibilityRx (January 2017), The IN Group (May 2016) |
| Technology | AI-driven, Clinical-Grade AI, Natural Language Processing (NLP), Machine Learning (ML), Robotic Process Automation (RPA), Cloud-native SaaS, HL7 FHIR APIs, SmartSuite (including SmartSig and SmartDrug), CognitiveBus (from Myndshft) |
What Physicians Need to Know
For physicians, DrFirst's solutions are designed to significantly reduce administrative burden and enhance patient safety. The AI-powered automation in prior authorizations and medication reconciliation (SmartSig, SmartRenewal) can save substantial time, allowing more focus on direct patient care. Real-time access to comprehensive medication history (MedHx), price transparency (myBenefitCheck), and integrated PDMP data within the e-prescribing workflow (EPCS Gold 2.0) empowers more informed and safer prescribing decisions. The secure communication platform (Backline) streamlines care coordination with other providers and pharmacies, improving efficiency and reducing delays. Ultimately, these tools aim to create a more efficient, safer, and patient-centric practice by minimizing manual tasks, preventing errors, and fostering better patient adherence.
DrFirst boasts extensive integration capabilities, supporting over 330 EHR platforms, including major systems like Epic, athenahealth, and Greenway. Their solutions are designed for seamless integration within existing clinical workflows, often utilizing HL7 FHIR standard API connectivity for robust interoperability. They also partner with health information exchanges (HIEs), pharmacies, and pharmacy benefit managers (PBMs) to ensure comprehensive data flow and collaboration across the healthcare ecosystem.
What the Web Says
DrFirst (which includes Myndshft) receives mixed reviews, with strong opinions on both its products and its workplace culture. Myndshft, an AI-powered prior authorization platform, is praised for its automation capabilities and potential to reduce administrative burden, though some users experienced initial integration difficulties and staff turnover. DrFirst's e-prescribing software is generally considered easy to use for writing and refilling prescriptions and checking controlled substance databases. However, a significant recurring complaint across various platforms for DrFirst products is poor customer service and lack of timely support. As an employer, DrFirst has a generally positive environment and team culture, but some employees express concerns about management, job security, and communication.
Overall: MixedStrengths
- Myndshft offers high levels of automation for prior authorizations, eligibility, and benefits verification, potentially reducing manual effort and cycle time.
- DrFirst's e-prescribing software is easy to use for writing and refilling prescriptions and checking controlled substance databases.
- Myndshft is the only unified platform for both medical and pharmacy prior authorizations.
- DrFirst employees generally report a positive work environment and good team camaraderie.
- DrFirst's mission and values are often highlighted as being at the forefront of their operations, with employees feeling respected and given autonomy.
- Myndshft integrates with existing systems like EHRs and revenue cycle solutions.
Limitations
- DrFirst's customer service and technical support are frequently criticized for being slow, unresponsive, and difficult to reach, with some users reporting no phone support.
- Some users experienced significant difficulties and delays in integrating Myndshft, attributing issues to miscommunication and staff turnover.
- DrFirst products can be cumbersome and redundant, and some users reported issues with promised features not being delivered, especially for DEA-required functionalities.
- There are concerns about management consistency, job security (layoffs), and lack of communication within DrFirst as an employer.
- Some DrFirst employees feel there is a lack of employee development plans and an opaque corporate culture.
- Reddit users specifically mention issues with DrFirst's e-prescribing system breaking access, not syncing DEA updates, and sending non-consensual coupon codes to pharmacists.
Based on reviews from: Comparably, Indeed.com, SimplyHired, G2, IntuitionLabs.ai, Capterra, Software Advice, Reddit, Software Finder
Last updated: 2026-07-21
Videos
News, demos, and interviews about DrFirst (Myndshft).
Videos load interactively. If none appear, search YouTube for DrFirst (Myndshft) →
Press & Coverage
Frequently Asked Questions
Related Companies
QuickIntell is an AI-first healthcare technology company dedicated to transforming healthcare operations for physicians and healthcare providers. The company leverages advanced AI agents, including Computer Vision, Machine Learning, Optical Character Recognition (OCR), and Natural Language Processing (NLP), to streamline administrative workflows and enhance Revenue Cycle Management (RCM). QuickIntell’s solutions are designed to reduce administrative burden, […]
Ease Tax Relief, founded in 2016, is a tax relief and resolution company based in Harleysville, PA. The company specializes in helping individuals and small businesses resolve issues with the IRS, offering services such as Offer in Compromise, Partial Pay Installment Agreements, Payment Plans, and Penalty Reduction. Owned and operated by Zheng Yang, a CPA […]
CAIMed, the Lower Saxony Center for Artificial Intelligence and Causal Methods in Medicine, is a research institution dedicated to advancing personalized healthcare through innovative AI and causal methodologies. The center aims to address widespread diseases such as cancer, cardiovascular diseases, and infections by linking research data, clinical data, and patient care data. This integrated approach, […]
Autoderm is a health technology company that provides a CE-marked AI dermatology screening API designed to analyze smartphone photos for various skin conditions. The company’s AI models are trained on a proprietary database of amateur smartphone images of skin diseases and are accessible via an API that can be integrated into various platforms, including electronic […]
OCTA is an AI-powered finance automation platform that aims to streamline financial operations and accelerate cash flow for businesses, particularly SMEs and enterprises in the Middle East, with a strong presence in the UAE and Saudi Arabia. The platform utilizes AI agents to automate tasks across the entire contract-to-cash cycle, including contract creation, e-signing, invoicing, […]
Skin Analytics is a British health technology company dedicated to the early and accurate diagnosis of skin cancer, aiming to reduce mortality from the disease. They achieve this through their flagship product, DERM, an AI-powered medical device. DERM is designed to provide dermatologist-quality skin cancer assessments, making them more accessible and reducing the burden on […]