DrFirst (Myndshft)
About DrFirst (Myndshft)
DrFirst is a healthcare technology company that develops software solutions and services aimed at improving patient outcomes by securely connecting individuals at various points of care. They focus on breaking down information silos and addressing challenges in care collaboration, medication management, price transparency, and adherence within the healthcare system. Their technology can function as standalone solutions or integrate seamlessly into existing electronic health records (EHR) and health information systems. DrFirst’s solutions are utilized by a vast network, assisting millions of patients annually and serving hundreds of thousands of prescribers, pharmacies, and hospitals across the U.S. and Canada.
DrFirst’s approach involves optimizing the entire medication journey, from prescribing to adherence. They develop adaptable workflows to deliver crucial information at the right time, enhancing prescribing efficiency and improving outcomes. The company supports medication adherence through innovative tools that inform both patients and providers, ultimately increasing medication access and affordability. Furthermore, DrFirst optimizes existing medication management workflows and aggregates fragmented data from multiple sources to provide clean, complete, and consumable information at the point of care.
In April 2024, DrFirst acquired Myndshft Technologies, Inc., a company specializing in real-time medical benefits and automated prior authorization (PA) software-as-a-service (SaaS). This acquisition is a strategic move to unite medical and pharmacy benefits, aiming to enhance access, affordability, and adherence for specialty medications and procedures. Myndshft’s technology leverages AI, machine learning, and robotic process automation (RPA) to streamline complex benefits, pricing, and PA processes across various payers and therapeutic classes into a single, intuitive workflow. This integration is expected to significantly reduce the administrative burden on healthcare providers and staff, particularly concerning the time-consuming manual processes and lack of EHR integration often associated with managing prior authorizations.
Focus Areas
Business Intelligence
| Technology | AI-driven, Clinical-Grade AI, Natural Language Processing (NLP), Machine Learning (ML), Robotic Process Automation (RPA), Cloud-native SaaS, HL7 FHIR APIs, SmartSuite (including SmartSig and SmartDrug), CognitiveBus (from Myndshft) |
What Physicians Need to Know
For physicians, DrFirst (Myndshft) stands out by significantly reducing administrative burdens, particularly around prior authorizations for both pharmacy and medical benefits. Their AI-driven platform automates tedious tasks, pre-populates forms, and provides real-time insights, allowing more focus on patient care. The integrated e-prescribing and EPCS solutions streamline workflows, enhance patient safety through comprehensive medication history and PDMP integration, and help avoid prescription errors and rework. Furthermore, their patient engagement tools empower patients with information and support adherence, extending the clinical visit beyond the point of care. The goal is to provide useful information without disrupting existing clinical workflows.
DrFirst solutions are designed for flexible integration with existing systems, including EHRs, LIMS, pharmacy management, and revenue cycle solutions, often utilizing HL7 FHIR standard API connectivity. They are compatible with over 270 EHRs and health information systems.
What the Web Says
DrFirst, including its Myndshft product, receives mixed reviews. While some users praise its e-prescribing capabilities and the Myndshft platform's ability to verify benefits and streamline prior authorizations, others report significant issues with customer service, product functionality, and integration. As an employer, DrFirst is generally seen as a good place to work with opportunities in healthcare technology, though some former employees mention concerns about management changes and job security.
Overall: MixedStrengths
- Effective e-prescribing for controlled substances and general medications
- Myndshft helps verify real-time medical benefits and patient financial responsibility
- Myndshft can determine and submit prior authorizations electronically
- Good for getting started in healthcare technology industry
- Diverse team with a wealth of experience
- Ability to make a difference and contribute to company success
Limitations
- Significant issues with customer service and lack of refunds for undelivered services
- Product integration can be difficult and time-consuming
- System can be cumbersome and redundant
- Management changes and lack of consistency
- Concerns about job security and layoffs once a decent salary is earned
- Formal initial training is sometimes lacking
Based on reviews from: Indeed.com, SimplyHired, G2, Capterra, Reddit
Last updated: 2026-10-21
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