Medisafe

Boston, MA, United States  All United States companies → — Founded 2012
Patient Engagement Platform
Family Medicine Hospital Medicine Internal Medicine
Patient Engagement & Education
Series C
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Medisafe
Medisafe
Patient Engagement & Education
Medisafe is a leading medication engagement company that empowers patients to seamlessly manage their treatment journey and holistic health while providing real-time intelligence to pharma partners. The platform uses advanced technology, including smart, customizable, and scalable solutions, combined with behavioral science, to support patients, providers, and payers at scale. Medisafe's AI-powered platform is designed to redefine patient engagement for pharmaceutical companies, offering a competitive, compliant, and patient-centric approach.
Freemium

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About Medisafe

Medisafe is a leading digital therapeutics company that provides a medication management platform designed to improve patient adherence and engagement. The platform utilizes AI-driven technology and behavioral science to offer personalized interventions, including medication reminders, drug-interaction alerts, refill tracking, and health measurement logs. It aims to support patients throughout their treatment journey, addressing major causes of non-adherence, which is a significant problem in healthcare, contributing to preventable deaths and substantial costs.

For physicians, Medisafe offers tools to enhance patient care and coordination. Through a web-based platform called PATHWAYS, healthcare providers can track patient visits, infusions, and treatment adherence, gaining full visibility into individual care plans. The platform allows doctors and care teams to monitor patients’ progress between visits, viewing medication intake, adherence levels, and various health measurements (e.g., blood pressure, glucose levels). This data-driven approach helps physicians make informed decisions, identify at-risk patients, and optimize treatment regimens, ultimately aiming to improve patient outcomes and reduce healthcare costs associated with non-adherence.

Focus Areas

medication adherence patient engagement digital therapeutics digital drug companions AI-powered interventions patient support programs chronic disease management specialty therapies

Business Intelligence

Technologycloud-native, AI-powered JITI™ (Just-in-Time-Interventions) predictive engine, Medisafe Maestro enterprise orchestration platform, Digital Drug Companion

What Physicians Need to Know

Specialization: Medication Adherence & Patient Engagement
Medisafe specializes in leveraging AI and behavioral science to significantly improve medication adherence and patient engagement, particularly for chronic, complex, and specialty conditions. Their platform goes beyond simple reminders to offer personalized, intelligent engagement throughout the patient journey.
Key Differentiator: Just-in-Time Intervention (JITI) AI
A core differentiator is Medisafe's proprietary Just-in-Time Intervention (JITI) AI. This technology predicts when a patient is at risk of non-adherence and delivers timely, personalized interventions. This approach has been shown to increase adherence rates and patient retention.
Technology Stack: AI, Machine Learning, Behavioral Science, Cloud
Medisafe's technology ecosystem is built on advanced data analytics, machine learning, and behavioral science. It's a HIPAA and GDPR-compliant cloud-based platform that processes millions of medication events daily and leverages a dataset of over 4 billion managed doses for risk prediction and preventative adherence.
Product Offering: Medisafe PATHWAYS & VIA
Medisafe offers 'PATHWAYS,' a web-based platform for healthcare professionals to coordinate care and track treatment plans, especially for chronic diseases. They also have 'VIA' (Voice Intelligent Agent), an AI voice assistant designed to enhance patient engagement through proactive, empathetic voice calls for onboarding, adherence, and access.
Proven Outcomes & Data-Driven Insights
Medisafe has demonstrated significant improvements in medication adherence (up to 25% increase) and patient persistence. The platform provides real-time intelligence to pharma partners and allows for a deeper understanding of patient behaviors beyond just adherence.
Physician Tip

For physicians, Medisafe offers a secure, HIPAA-compliant platform to gain full visibility into patient care plans, track medication adherence, and monitor health measurements (e.g., A1C, blood pressure, weight) between visits. This allows for better care decisions, timely interventions, and improved communication with patients and their care teams. The web-based PATHWAYS platform requires no installation and provides intuitive tools for creating and updating chronic disease treatment plans. By connecting with patients through Medisafe, physicians can access relevant health information to make informed clinical decisions and potentially reduce unnecessary visits and hospitalizations.

Medisafe's platform features open APIs for robust integration with Electronic Health Records (EHRs), CRM systems, and pharmaceutical companies' digital infrastructures, ensuring seamless patient journeys and consistent brand experiences.

Products by Medisafe

1 product in the directory

Medisafe
Medisafe
Patient Engagement & Education
Medisafe is a leading medication engagement company that empowers patients to seamlessly manage their treatment journey and holistic health while providing real-time intelligence to pharma partners. The platform uses advanced technology, including smart, customizable, and scalable solutions, combined with behavioral science, to support patients, providers, and payers at scale. Medisafe's AI-powered platform is designed to redefine patient engagement for pharmaceutical companies, offering a competitive, compliant, and patient-centric approach.
Freemium

What the Web Says

Medisafe is generally well-regarded for its medication management app, which receives positive feedback for its user-friendliness, reminders, and educational content. As an employer, reviews are mixed, with some praising the culture and leadership, while others point to challenges common in fast-growing companies.

Overall: Positive

Strengths

  • User-friendly interface and intuitive design of the app.
  • Effective medication reminders and tracking features.
  • Valuable educational content and health insights within the app.
  • Supportive and collaborative work environment (employer reviews).
  • Strong mission-driven company culture (employer reviews).
  • Helpful for managing complex medication regimens.

Limitations

  • Occasional bugs or glitches reported in the app.
  • Some users desire more advanced features or integrations.
  • Mixed feedback on work-life balance from employees.
  • Challenges with communication or management in some departments (employer reviews).
  • Compensation and benefits could be improved (employer reviews).
  • Customer support response times can vary.

Based on reviews from: G2, Glassdoor, Capterra, Reddit, Healthcare IT News

Last updated: 2026-09-19

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Frequently Asked Questions

Medisafe offers an AI-powered digital medication management platform that includes personalized reminders, behavioral adherence prediction, and patient engagement tracking. For enterprise clients like pharmaceutical companies, providers, and payers, they offer the Care Connector platform and a Software Development Kit (SDK) for digital drug companion programs, omnichannel patient engagement, and analytics. Additionally, Medisafe has introduced PATHWAYS, a complimentary tool for healthcare providers to streamline patient tracking and care coordination, particularly for complex treatments like Alzheimer's Disease, and Medisafe VIA, an AI voice agent for patient engagement in specialty care.
Medisafe states that its platform is HIPAA and GDPR compliant. They are also ISO 27001:2013 and ISO 13485:2016 certified, which ensures high levels of data security and quality management for medical devices. Medisafe emphasizes that all AI processing runs on their secure backend, and they implement reasonable security measures to protect personal information, though they also note that no system is infallible.
While the Medisafe app for individual patients has a freemium model with a premium subscription costing $4.99/month or $39.99/year for full access (the free tier is limited to 2 medications as of January 2026), enterprise solutions for healthcare organizations are subscription-based. Medisafe also offers various datasets through AWS Marketplace with subscription prices ranging from $24,000 to $36,000 for 12-month subscriptions, and $25,000 for a 1-month or 36-month subscription for specific surveys.
Medisafe offers email and in-app support for its users. For healthcare providers utilizing tools like PATHWAYS, Medisafe provides technical training, resources, and customer support to ensure a smooth implementation. Their enterprise solutions are designed for various company sizes, from startups to large enterprises.
Medisafe has established numerous partnerships within the healthcare industry, including collaborations with pharmaceutical companies like Boehringer Ingelheim to support patient programs. They have also teamed up with patient support services companies like Lash Group (part of AmerisourceBergen) and Infinitus for end-to-end medication management and AI-automated B2B conversations to streamline patient experiences for specialty medications. Medisafe also partners with providers and payers to improve outcomes.
Medisafe, founded in 2012, is a privately held company that has raised $51.5M in funding over 7 rounds. They have over 10 million registered patients and caregivers globally and manage billions of medication doses. Medisafe's long-term vision includes evolving into a full Health Operating System, expanding into longevity and integrated chronic-disease management, and leveraging AI to drive patient engagement and improve outcomes across the healthcare ecosystem.
Medisafe differentiates itself through its AI-driven Just-in-Time Intervention (JITI) technology, which predicts when a patient is at risk of non-adherence and deploys personalized outreach. Their platform combines advanced technology with behavioral science to dynamically engage patients based on their regimen, condition, and circumstances. They also offer features like persistent alarms that require user confirmation, drug interaction warnings, and comprehensive health tracking.
Medisafe's platform is designed to integrate with existing patient support systems through solutions like Care Widgets, which import their medication management technology directly into web-based patient support systems. While some sources indicate limited EHR integrations for their core app, their enterprise solutions and AI voice agent (Medisafe VIA) are built with open APIs to enable robust integration with CRM systems and pharma's digital infrastructures, facilitating seamless patient journeys.

Investors

Who's funded Medisafe.

Sanofi Ventures
Corporate VC AI T1
Cambridge, United States
$5M-$25M
Sanofi Ventures is the strategic investing arm of one of the world’s largest pharmaceutical companies, and it operates with the patience and…
AI/ML in Healthcare Biotech

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