Mend
Overview
Mend offers an AI-powered patient engagement platform specifically designed for behavioral health. It addresses operational challenges by predicting no-show risk, recovering open capacity, and streamlining workflows without replacing existing EHR systems. The platform features a Patient Readiness Agent to predict no-show risk, a Scheduling Agent for 24/7 self-scheduling and capacity recovery, and an AI Co-Pilot to surface critical operational actions. Mend provides comprehensive pre-visit automation, including digital intake forms, screeners, automated patient payments, and appointment reminders. It also includes a robust telehealth solution for individual and group sessions with content-rich virtual waiting rooms. The platform supports bi-directional EHR integrations to sync client demographics and appointments, streamline workflows, and send forms as discrete data. Mend aims to improve patient attendance, provider utilization, and overall revenue for behavioral health organizations.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Patient Readiness Agent (predicts no-show risk)
- Scheduling Agent (recovers open capacity, 24/7 self-scheduling)
- AI Co-Pilot (surfaces next operational action)
- Digital Intake Forms & Screeners
- Automated Patient Payments
- Automated Appointment Reminders
- Telehealth Platform (individual and group sessions, virtual waiting rooms)
- Bi-directional EHR Integrations
- Measurement-Based Care
- Async client-provider messaging
Use Cases
- Reducing patient no-show rates
- Optimizing provider utilization and recovering open capacity
- Automating patient intake, forms, and pre-visit processes
- Facilitating virtual and in-person check-ins and payments
- Improving patient engagement and satisfaction
- Capturing more revenue through operational efficiency
What Physicians Need to Know
Leverage Mend's AI-powered scheduling and reminder systems to significantly reduce no-shows and optimize clinic capacity, particularly for mental and behavioral health appointments. Utilize the robust multi-language support, including on-demand interpreters, to effectively communicate with diverse patient populations and improve care equity. Integrate Mend with your existing EHR to streamline workflows, automate data entry, and maintain a unified patient record, freeing up staff for higher-value patient care. For chronic mental health conditions, use the Measurement-Based Care tool to track progress and personalize treatment plans.
Mend offers seamless, bi-directional integration with major Electronic Health Record (EHR) and Practice Management System (PMS) software using standards like Smart FHIR, HL7, ADT, SFTP, and various API interfaces. It also integrates with telehealth platforms such as Zoom to enhance virtual visit capabilities. These integrations facilitate automated data synchronization, digital intake forms, and streamlined workflows across different healthcare systems.
Details
| Category | Patient Engagement & Education, Practice Management & Scheduling |
| Pricing | Contact for pricing — Mend is guaranteed to pay for itself—or we credit the difference. |
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Unknown AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Addiction Medicine, Psychiatry |
What the Web Says
Mend is a healthcare communications platform that offers telemedicine solutions, patient engagement tools, and practice management features. It aims to streamline patient-provider interactions through messaging, video, and forms, and is particularly noted for its ability to reduce no-shows and improve patient engagement. The platform is generally well-received by users, including physicians and patients, for its ease of use and comprehensive features.
Overall: PositiveStrengths
- Easy to use for both patients and providers.
- Offers a comprehensive suite of features including telehealth, digital forms, scheduling, and reminders.
- Strong focus on patient engagement and reducing no-shows through AI-powered predictions and automated reminders.
- Good customer support with quick response times.
- HIPAA compliant video streams that maintain quality even on lower bandwidths.
- Seamless EHR/PMS integrations.
Limitations
- Requires a strong internet connection for optimal performance.
- Some users reported slow loading times, especially with less robust internet connections.
- Support, while responsive, may not always resolve complex technical issues permanently.
- Opaque pricing and no free trial for the telemedicine platform (though free trials are offered for subscription services).
- Mobile apps have average ratings.
- Some users have reported issues with audio quality during calls.
Based on reviews from: Capterra, Meddkit, SoftwareReviews, Software Advice, G2, TechRadar, Mend Nutrition, Reddit, Zocdoc, SaaSAdviser USA
Last updated: 2026-07-21
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Press & Coverage
Videos
Product demos, reviews, and walkthroughs for Mend.
Matthew West - Mended (Lyric Video)
MatthewWestVEVO
Infinity Or Mending?
camman18
The Moment Will Young Stopped Recognising His Own Face
On The Mend with Matt Willis
Al Green - How Can You Mend A Broken Heart (Official Audio)
Fat Possum Records
u201cIu2019m One Beer Away from Losing Everythingu201d | The Scriptu2019s Danny Ou2019Donoghue
On The Mend with Matt Willis
#mendud83dude1dud83dudc48ud83dude03ud83dude05hak ke sone ki style
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